Unable to return faulty bicycle, need help

born_again

cidfenmaria said:

the_lunatic_is_in_my_head said:

would the retailer then says I refuse to return it, as I do not agree the return postage?

The retailer's terms about 24 hours are not enforceable. The retailer should collect rejected goods unless you have agreed to return them (check their terms to see if you have, not sure if website info binds you to this I would have thought it would have to be durable, i.e in emails they sent or on paper) but they should cover the cost of return.

S75 places the same liability on the card provider as it does the retailer.

If the retailer is refusing to honour your rights of repair/replacement and return at their cost then contact the card provider and request a Section 75 claim.

thanks in general how long would a S75 claim take would it be lengthy or straight-forward, if my case involves a faulty part of the purchased goods?

There is no time limit a S75 case can take. Bit like how long is a bit of string. But you will have to get proof that there is a fault with the disk/pads from a independent 3rd party.

Did you pay the retailer direct in full? Or using one of the deferred payment options?

cidfenmaria

Paid in full. In terms of proof of fault: receipt of inspection/adjusted service appointment as well as the service receipt (£0 as the issue persists afterward) from halfords. Video clips/pictures showing the faulty part in action after adjustment. I am not sure if these are valid proof.

born_again

Receipt is not proof of issue. Video's are often not accepted due to system security. 
You would need a written 3rd party report on the problem.

TBH is it is only just catching. Have you tried riding for a while with plenty of breaking to remove high points?