Unable to return faulty bicycle, need help

k3lvc

cidfenmaria said:

Of course its uk online shop. 

Why 'of course' ? Given the current state of cycle supply there are plenty of non-UK 'shops' appearing 

Who was the retailer and how did you pay ?

user1977

k3lvc said:

cidfenmaria said:

Of course its uk online shop. 

Why 'of course' ? Given the current state of cycle supply there are plenty of non-UK 'shops' appearing 

Indeed, we have plenty of threads here from people surprised that the web site with prices in GBP and Union Jacks on it and a .uk domain isn't actually run from the UK...

cidfenmaria

ok sorry for the confusion about uk shop issue from my post. I just meant if it's not uk shop I would always specify no means of causing any offense. agree removal of "of course" from the phrase

also thanks for the above suggestion about "If the bike is faulty, the retailer is responsible for the return postage".

may I ask if the retailer accept returns but insist that they will deduct return costs from refund what can I do?

k3lvc

cidfenmaria said:

may I ask if the retailer accept returns but insist that they will deduct return costs from refund what can I do?

So are you asking for a refund or a replacement ? And have they asked you to arrange/pay for the return and they'll refund or are they just saying it's at your cost ?

To get more feedback you're likely to have to share who the retailer is and how you paid - this will let people come up with suggestions

born_again

cidfenmaria said:

ok sorry for the confusion about uk shop issue from my post. I just meant if it's not uk shop I would always specify no means of causing any offense. agree removal of "of course" from the phrase

also thanks for the above suggestion about "If the bike is faulty, the retailer is responsible for the return postage".

may I ask if the retailer accept returns but insist that they will deduct return costs from refund what can I do?

Can I suggest that you provide some information. Then you can get answers to the question. Now on 2nd page & no one is any the wiser 🤷‍♂️

Where from (not a problem to name retailer)
How much/payment method.

cidfenmaria

(ordered from ejogga.com, paid by credit card, price £199 if that helps) they finally emailed back and say they will arrange return collection. but specifies that the return postage £40 will be deducted from the refund in a later day.

It also mentions the postage because "any damaged/fault must be reported within 24 hours" (I reported the fault to them in about a week after receipt). when the item was delivered I was not even home and couldn't inspect/assemble it immediately on the same day.

Am I correct in thinking that "24 hours" in the above condition should be "30 days", which applies to most faulty goods? any suggestion please?

Tucosalamanca

I would be amazed if a £199 bike didn't have this fault tbh. Ride it for an hour, a bit of wear will soon remove the excess material that is rubbing. I'd suggest that it's within tolerance (based on the price paid).
Did the listing say that some assembly is required?
Company could argue that you're not competent and would advice taking to a professional to complete the build.

By admission you've already spent hours tinkering with it and have also had a third party take a look.
Halfords won't get involved as it's not one of theirs.
If you want it perfect, buy from local bike store, this has been solid advice for many years.

In the circumstance, I don't think it's unreasonable for the company to charge a return fee.
Take the 'no quibble' offer and move on, or keep the bike - life's too short.

Ath_Wat

cidfenmaria said:

(ordered from ejogga.com, paid by credit card, price £199 if that helps) they finally emailed back and say they will arrange return collection. but specifies that the return postage £40 will be deducted from the refund in a later day.

The fact that whatever you select in the menu on that site results in them showing you basically the same set of products doesn't fill me with confidence.

Ergates

born_again said:

cidfenmaria said:

the fault is that the disk always scratches the brake pad, perhaps either the disk/wheel is not straight, after hours of adjustment I brought it to halford, a day later when I collected it they then said they can not fix it and suggest its not in good quality (And refunded me!). I contacted the online shop at that point which was about 10 days ago. I don't mind to wait for a few days, but what happen if they do not get back to me. (Let alone the online shop should be responsible for the return postage)

So is the disk clean, has it got lots of sharp bits on the surface?

How do you know it's scratching the pad surface without taking them off, as the clearance required to work is so small that you can not see the surface of the pads.

TBH the whole point of brakes is they rub against each other cause friction which slows you down.
So in normal life both pads & disks get scratched.
If you have a car take a look at the disk brakes on them...

It's easy to tell if a pad is brushing against the disk - just spin the wheel and a) you can hear it and b) the wheel stops spinning sooner.

The most common reason for this is either the wheel or the pads are out of alignment.  However, either of these are easy to fix so Halfords would have been able to do it - the most likely alternative is that the wheel or disk is warped (probably the disk).

Ergates

turnitround said:

I may be wrong but I would have thought you had no chance now of returning it after letting Halfords mess with it.  The retailer should have been the ones to sort a repair or replacement. 

Not really - unless Halfords somehow managed to break something.  Bikes get ridden and they get tinkered with, that doesn't impact whether or not the component in question was faulty.