iD mobile SIM not working in new Samsung

Hazzabee

I've recently purchased a new unlocked Samsung Galaxy Note 10+ and after 3 months of working fine infuriatingly it's now only very intermittently connecting to the network for data and calls with my longstanding iD SIM. It's on emergency calls only basically all the time now apart from when WiFi calling is turned on it then it recognises the iD SIM perfectly.

APN settings look correct. Is this likely to be a fault with the SIM or with the phone?

eDicky

More likely to be a problem with the nearby Three cellular mast, unless anyone around you on Three or ID have no such problems.

Hazzabee

Thanks but unfortunately I experienced the same problems when away from home in London yesterday.

k_man

I have had similar issues a few times with iD mobile over the last 6 months or so.
The most recent one related to an outage on the Three network (didn't think to check the first few times, as thought it was my mobile).

2 of the instances were in London too.

Have you checked Three network for outages:

https://www.three.co.uk/support/network_and_coverage/network_support

And do you have you old mobile, or another one to try the SIM in?

Hazzabee

Thanks, no current outage according to that link.

Just checked the SIM in my previous phone and worked fine.

This has an old fashioned direct connection though instead of the fiddly tray thingy in the new blower. Could a slight invisible scratch from repeated removal/reinsertion of the (8+yrs old) SIM be the cause of the fault?

Wondering whether to splash out £5 on a replacement iD SIM first before proceeding with the relatively nuclear option of sending the whole device off for repair ☹️

flaneurs_lobster

Do you have another working sim you could try in the phone first before trying the sim-swap option? Could even try a 50p PAYG from your local Asda (no need to top up to try connection and incoming calls).

Hazzabee

Tried 2 other SIMs with no luck. Must be a hardware fault with the phone. Harrumph ☹️

d123

Hazzabee said:

Tried 2 other SIMs with no luck. Must be a hardware fault with the phone. Harrumph ☹️

Where did you purchase the phone from? It could be blocked, you can purchase a Checkmend report for a couple of £s to check.

Hazzabee

John Lewis. Very occasionally it will connect briefly to the network so it's some sort of intermittent fault.