RyanAir Website Glitch

Alderbank

As I understand it Ryanair is in direct breach of Consumer Protection from Unfair Trading Regulations 2008, specifically Regulation 5 - we are within our rights to demand compensation. 

Are you certain about that? Ryanair have said it was a mistake

The “due diligence” defence for traders

63. Under the Regulations it is a defence to a claim for damages for traders to show that the misleading or aggressive practice happened as a result of a mistake or other cause beyond the trader’s control, and that they took all reasonable precautions to avoid the misleading or aggressive practice from occurring.

born_again

colgate1 said:

sophie2121 said:

joseph2020 said:

Hi all,

Please can someone help me understand my options.

When logging into my Ryanair account today, as did many, their flights appeared as cancelled. 
I obviously took that as the truth as their website, not just app, told me it was cancelled and to request a refund. So I did.

In the meantime, I had to shed out an extra £300 to get to my location with an alternative airline.

Since then, Ryanair have said it was a mistake and was never cancelled. I am now down an extra £300 and the airline won't do anything.

Any help?

Hi there - myself and a group of friends are in exactly the same situation. 

Our flight on the 14th April also appeared cancelled, we also forked out a few hundred pounds on alternate flights - and are having no luck with refunds from Ryanair for their misleading communications.

As I understand it Ryanair is in direct breach of Consumer Protection from Unfair Trading Regulations 2008, specifically Regulation 5 - we are within our rights to demand compensation. 

Have you managed to progress the issue any further? 

Hey there - did either of you get any resolution? 

I've had the exact same issue on a recent trip, with them refusing any liability and flat out refusing any compensation.

sophie 
Last Active

4 May 2022 at 2:29PM
joseph 

Last Active

14 April 2022 at 5:22PM

So neither seen for over a year.