RyanAir Website Glitch

Alderbank

As I understand it Ryanair is in direct breach of Consumer Protection from Unfair Trading Regulations 2008, specifically Regulation 5 - we are within our rights to demand compensation. 

Are you certain about that? Ryanair have said it was a mistake

The “due diligence” defence for traders

63. Under the Regulations it is a defence to a claim for damages for traders to show that the misleading or aggressive practice happened as a result of a mistake or other cause beyond the trader’s control, and that they took all reasonable precautions to avoid the misleading or aggressive practice from occurring.

born_again

colgate1 said:

sophie2121 said:

joseph2020 said:

Hi all,

Please can someone help me understand my options.

When logging into my Ryanair account today, as did many, their flights appeared as cancelled. 
I obviously took that as the truth as their website, not just app, told me it was cancelled and to request a refund. So I did.

In the meantime, I had to shed out an extra £300 to get to my location with an alternative airline.

Since then, Ryanair have said it was a mistake and was never cancelled. I am now down an extra £300 and the airline won't do anything.

Any help?

Hi there - myself and a group of friends are in exactly the same situation. 

Our flight on the 14th April also appeared cancelled, we also forked out a few hundred pounds on alternate flights - and are having no luck with refunds from Ryanair for their misleading communications.

As I understand it Ryanair is in direct breach of Consumer Protection from Unfair Trading Regulations 2008, specifically Regulation 5 - we are within our rights to demand compensation. 

Have you managed to progress the issue any further? 

Hey there - did either of you get any resolution? 

I've had the exact same issue on a recent trip, with them refusing any liability and flat out refusing any compensation.

sophie 
Last Active

4 May 2022 at 2:29PM
joseph 

Last Active

14 April 2022 at 5:22PM

So neither seen for over a year.

joseph2020

Sorry to light this old thread back up, but just logged back in for the first time in a while.

I did. I escalated to the regulatory body and they agreed with me. I got a full refund and compensation.

brianposter

Which regulatory body ?

joseph2020

brianposter said:

Which regulatory body ?

AviationADR 

eskbanker

joseph2020 said:

brianposter said:

Which regulatory body ?

AviationADR 

They're not a regulatory body, but a provider of alternative dispute resolution services - the fact that determinations are binding on the parties who choose to use their services doesn't make them a regulator....

joseph2020

eskbanker said:

joseph2020 said:

brianposter said:

Which regulatory body ?

AviationADR 

They're not a regulatory body, but a provider of alternative dispute resolution services - the fact that determinations are binding on the parties who choose to use their services doesn't make them a regulator....

Okay? Not really a productive comment but whatever makes you happy!

Ergates

joseph2020 said:

eskbanker said:

joseph2020 said:

brianposter said:

Which regulatory body ?

AviationADR 

They're not a regulatory body, but a provider of alternative dispute resolution services - the fact that determinations are binding on the parties who choose to use their services doesn't make them a regulator....

Okay? Not really a productive comment but whatever makes you happy!

How is that not productive?   There are very important differences between a regulatory body and a non-regulatory body.

eskbanker

Ergates said:

joseph2020 said:

eskbanker said:

joseph2020 said:

brianposter said:

Which regulatory body ?

AviationADR 

They're not a regulatory body, but a provider of alternative dispute resolution services - the fact that determinations are binding on the parties who choose to use their services doesn't make them a regulator....

Okay? Not really a productive comment but whatever makes you happy!

How is that not productive?   There are very important differences between a regulatory body and a non-regulatory body.

Exactly - aggrieved airline customers generally have a range of escalation/remediation options, including ADR providers, actual regulatory bodies (CAA in the UK, others elsewhere), courts, card providers, etc, so a bit of clarity is hardly a bad thing, rather than the approach of saying "I escalated to the regulatory body" instead of "I escalated to AviationADR".