Welcome Finance PPI - where to start, please?

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Hi all.
Back in 2019, I sent a DSAR to Welcome Finance about car finance I had back in 1998. They sent back the info below:


They also mentioned that they have been taken over by Aviva?

Please could someone lend a hand as I most certainly do not remember agreeing to pay for the above 'add ons'?

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  • buel10
    buel10 Posts: 453 Forumite
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    edited 13 April 2022 at 4:05PM
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    Hold fire!
    I see that I chased this up early last year (completely forgot about it) and see that Aviva effectively took over Welcome. However, this was the reply from Aviva to my email:

    Thank you for getting back in touch with us about the sale of your Payment Protection Insurance (PPI).

    I’m sorry to advise that we have not received your questionnaire; in any case, I have taken a look at the documents you sent us on 26 August 2019 and these offer enough information for me to draw a conclusion.

    Unfortunately, Aviva is not the correct business to investigate your complaint and we’re unable to assist you in this matter. The available information shows that your policy commenced on 19 May 1998. Neither Aviva nor any Aviva subsidiary company was the underwriter of Welcome Finance PPI at that date.  I do not have details of the underwriter but this information will be available from your policy document and/or your finance agreement.

    In conclusion, you will need to redirect your enquiry to the appropriate underwriter in the first instance. They will then investigate your concerns and issue you with their final decision.  

    Any enquiry regarding undisclosed commission should be directed to the company that provided the finance. As we are not the underwriter of your policy, we do not hold this information. This stance falls in line with the Financial Conduct Authority’s (FCA) most recent statement which set out their view on the impact of the ‘Plevin v Paragon Personal Finance Ltd’ case and how firms should handle complaints relating to the amount of commission the lender received.

    Once you’ve received a final decision from the responsible business, you may have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of that final decision. If you do not refer your/their complaint in time, the Ombudsman will not have permission to consider it and so will only be able to do so in very limited circumstances.

  • buel10
    buel10 Posts: 453 Forumite
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    A link to their leaflet is as follows:

    http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

    Or, alternatively, they can be contacted at:

    The Financial Ombudsman Service
    Exchange Tower

    London

    E14 9SR

    Their e-mail address is complaint.info@financial-ombudsman.org.uk.

    If you would like to receive a copy of this letter by post or if you’d like a paper copy of the Financial Ombudsman Service leaflet, please let me know. 

    To clarify, in the event that you choose to make a complaint to the Ombudsman about Aviva or any Aviva subsidiary company, we will ask them to dismiss the matter on the basis that we have no responsibility for the sale of this policy.


    What do you guys think?

  • Nearlyold
    Nearlyold Posts: 2,302 Forumite
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    edited 13 April 2022 at 7:41PM
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    buel10 said:
    Hi all.
    Back in 2019, I sent a DSAR to Welcome Finance about car finance I had back in 1998. They sent back the info below:


    They also mentioned that they have been taken over by Aviva?

    Please could someone lend a hand as I most certainly do not remember agreeing to pay for the above 'add ons'?
    Doesn't the DSAR indicate that all 4 insurance policies were cancelled 02/06/1998?

    Welcome Financial Services Ltd entered into creditors’ voluntary liquidation (CVL) / scheme certified liquidation (SCL) on 16 December 2019 and no one "took them over".

    The Financial Services Compensation Scheme will consider complaints about insurance that Welcome sold but only for those policies advised/purchased on or after 14th January 2005
  • buel10
    buel10 Posts: 453 Forumite
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    The Financial Services Compensation Scheme will consider complaints about insurance that Welcome sold but only for those policies advised/purchased on or after 14th January 2005
    On Legal Beagles, a post there from 2018 reads:

    Hi I successfully claimed my Welcome ppi back through the insurance underwriter for my old loans from 2001 if it helps paid without any issues in 4 weeks.
    Aviva is the underwriter for mine in the year 2001 ( I had the original paperwork), I did not really use a letter I just sent an email and explained I had PPI on these loans giving dates and amounts and the reason it was missold to me was as follows e.g I was told I had to take it out for the loan to be approved, 2. I had full in work benefits which would of paid out in the event of sickness anyway, 3. I was pregnant at the time and the pregnancy sickness I had been suffering from would have been excluded anyway which the man at Welcome said it would be covered.

    So does this make any difference?

    Doesn't the DSAR indicate that all 4 insurance policies were cancelled 02/06/1998?
    It does, you're right, the below shows that the package started on 19.5.1998 
  • [Deleted User]
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    Aviva have already explained that they were not the underwriter in 1998 so the fact they were supposedly liable and an anonymous post on a forum says they were in 2001 is immaterial, they were not at the point of your sale, so were not liable.

    You would have to complain to the actual underwriter and they will most likely dismiss the complaint as the deadline has gone to start a new claim
  • buel10
    buel10 Posts: 453 Forumite
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    I disagree. I believe Aviva are wrongly assuming I are trying to reclaim the hidden commission they got paid for selling the PPI under a Plevin Claim.
    I am not ...I am reclaiming the monthly PPI portion of my payments made to Welcome that I paid under the agreement that they paid their insurance underwrites that eventually became part of Aviva.
  • brettcta
    brettcta Posts: 4,693 Forumite
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    edited 14 April 2022 at 6:51AM
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    You had the policies for around 2 weeks - how many monthly premiums do you think you paid in that time? (I can see the one off lump at the beginning of the loan but this should/would’ve been refunded once you called/wrote to cancel the premium). I suspect they would’ve sent you a cheque for this amount).

    the fact you cancelled them 2 weeks in suggest you either knew about them or cancelled them as soon as your confirmation documents came through the post. 

    Either way up, you have no complaint.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • [Deleted User]
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    buel10 said:
    I disagree. I believe Aviva are wrongly assuming I are trying to reclaim the hidden commission they got paid for selling the PPI under a Plevin Claim.
    I am not ...I am reclaiming the monthly PPI portion of my payments made to Welcome that I paid under the agreement that they paid their insurance underwrites that eventually became part of Aviva.
    It doesn't matter what you or they think you are trying to complain about, if they are not liable then they are not liable - as they have told you. It's like buying a Ford and then ringing up a Mazda dealer to complain your Ford broke down
  • Nearlyold
    Nearlyold Posts: 2,302 Forumite
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    edited 14 April 2022 at 10:28AM
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    buel10 said:
    I disagree. I believe Aviva are wrongly assuming I are trying to reclaim the hidden commission they got paid for selling the PPI under a Plevin Claim.
    I am not ...I am reclaiming the monthly PPI portion of my payments made to Welcome that I paid under the agreement that they paid their insurance underwrites that eventually became part of Aviva.
    Do you have any evidence the Insurance Underwriters for your PPI "became part of Aviva"

    It's perfectly possible that Welcome simply changed insurance providers from A.A. Cassidy & Others (Syndicate 582 at Lloyds of London), SCOR UK Company Ltd. and Zurich Insurance Company who were previous insurance providers for Welcome to Aviva, none of whom as far as I'm aware became part of Aviva

    The above not withstanding you also have all the other hurdles to pressing your claim that other posters have pointed out not the least of which is that the PPI complaint deadline was nearly three years ago and you appear to have cancelled anyway.
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