Welcome Finance PPI - where to start, please?

441 Posts


Hi all.
Back in 2019, I sent a DSAR to Welcome Finance about car finance I had back in 1998. They sent back the info below:

They also mentioned that they have been taken over by Aviva?
Please could someone lend a hand as I most certainly do not remember agreeing to pay for the above 'add ons'?
Back in 2019, I sent a DSAR to Welcome Finance about car finance I had back in 1998. They sent back the info below:

They also mentioned that they have been taken over by Aviva?
Please could someone lend a hand as I most certainly do not remember agreeing to pay for the above 'add ons'?
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I see that I chased this up early last year (completely forgot about it) and see that Aviva effectively took over Welcome. However, this was the reply from Aviva to my email:
Thank you for getting back in touch with us about the sale of your Payment Protection Insurance (PPI).
I’m sorry to advise that we have not received your questionnaire; in any case, I have taken a look at the documents you sent us on 26 August 2019 and these offer enough information for me to draw a conclusion.
Unfortunately, Aviva is not the correct business to investigate your complaint and we’re unable to assist you in this matter. The available information shows that your policy commenced on 19 May 1998. Neither Aviva nor any Aviva subsidiary company was the underwriter of Welcome Finance PPI at that date. I do not have details of the underwriter but this information will be available from your policy document and/or your finance agreement.
In conclusion, you will need to redirect your enquiry to the appropriate underwriter in the first instance. They will then investigate your concerns and issue you with their final decision.
Any enquiry regarding undisclosed commission should be directed to the company that provided the finance. As we are not the underwriter of your policy, we do not hold this information. This stance falls in line with the Financial Conduct Authority’s (FCA) most recent statement which set out their view on the impact of the ‘Plevin v Paragon Personal Finance Ltd’ case and how firms should handle complaints relating to the amount of commission the lender received.
Once you’ve received a final decision from the responsible business, you may have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of that final decision. If you do not refer your/their complaint in time, the Ombudsman will not have permission to consider it and so will only be able to do so in very limited circumstances.
A link to their leaflet is as follows:
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
Or, alternatively, they can be contacted at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Their e-mail address is [email protected].
If you would like to receive a copy of this letter by post or if you’d like a paper copy of the Financial Ombudsman Service leaflet, please let me know.
To clarify, in the event that you choose to make a complaint to the Ombudsman about Aviva or any Aviva subsidiary company, we will ask them to dismiss the matter on the basis that we have no responsibility for the sale of this policy.
What do you guys think?
Welcome Financial Services Ltd entered into creditors’ voluntary liquidation (CVL) / scheme certified liquidation (SCL) on 16 December 2019 and no one "took them over".
The Financial Services Compensation Scheme will consider complaints about insurance that Welcome sold but only for those policies advised/purchased on or after 14th January 2005
On Legal Beagles, a post there from 2018 reads:
Hi I successfully claimed my Welcome ppi back through the insurance underwriter for my old loans from 2001 if it helps paid without any issues in 4 weeks.
Aviva is the underwriter for mine in the year 2001 ( I had the original paperwork), I did not really use a letter I just sent an email and explained I had PPI on these loans giving dates and amounts and the reason it was missold to me was as follows e.g I was told I had to take it out for the loan to be approved, 2. I had full in work benefits which would of paid out in the event of sickness anyway, 3. I was pregnant at the time and the pregnancy sickness I had been suffering from would have been excluded anyway which the man at Welcome said it would be covered.
So does this make any difference?
Doesn't the DSAR indicate that all 4 insurance policies were cancelled 02/06/1998?
It does, you're right, the below shows that the package started on 19.5.1998
I am not ...I am reclaiming the monthly PPI portion of my payments made to Welcome that I paid under the agreement that they paid their insurance underwrites that eventually became part of Aviva.
the fact you cancelled them 2 weeks in suggest you either knew about them or cancelled them as soon as your confirmation documents came through the post.
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
It's perfectly possible that Welcome simply changed insurance providers from A.A. Cassidy & Others (Syndicate 582 at Lloyds of London), SCOR UK Company Ltd. and Zurich Insurance Company who were previous insurance providers for Welcome to Aviva, none of whom as far as I'm aware became part of Aviva
The above not withstanding you also have all the other hurdles to pressing your claim that other posters have pointed out not the least of which is that the PPI complaint deadline was nearly three years ago and you appear to have cancelled anyway.