Emirates delay pilot illness

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Hello

we were impacted by 26 hour delay due to pilot illness in emirates flight from Newcastle!

we have made claim to emirates who have said it’s extraordinary circumstances and have refused any compensation.

I have read of cases where this is not extraordinary circumstances !

enieates have offered 51000 air miles per passenger as gesture of goodwill which we have refused 

what do we do next ?

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  • Nicolamckerron
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    Hi we were also on this flight. I emailed emirates a week ago and still havent heard back however i work in aviation and spoke to people in my business who have advised emirates have to pay out and this is no longer classed as extraordinary circumstance. Have you heard anything else? Did you email your claim to them?
  • mrtaylor79
    mrtaylor79 Posts: 20 Forumite
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    Hey 

    no joy they flatly refused

     sent this and I’ve gone back again still no joy

    Thank you for your recent email and I regret to learn that you and your family were affected by the delay of flight EK034 from Newcastle to Dubai on 01 April 2022.

     

    Although every effort is made to adhere to scheduled departure times, which are an integral part of our product, regrettably there are occasions when flights are delayed due to unforeseen circumstances. Our records reflect that the above flight was delayed by 26 hours due to the operating captain being unwell and unable to operate this flight. Regrettably, this caused you to miss your onward flight to Bangkok and naturally, I do appreciate the inconvenience that you were put through. 

     

    Any out of pocket expenses or financial loss incurred as a result of this flight delay may be claimed on your travel insurance depending on your policy. Emiratescan provide you a flight delay certificate for insurance purposes which may be requested via our websiteshould this be required by your insurance company.

     

    Whilst we would not normally be in the position to offer recompense in these circumstances, it is never our intention to have dissatisfied passengers, and therefore, as a goodwill gesture, I have credited your Skywards account with 50,000 complimentary miles and we will be happy to offer the same to Other travelers

  • John2002002
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    Hello

    we were impacted by 26 hour delay due to pilot illness in emirates flight from Newcastle!

    we have made claim to emirates who have said it’s extraordinary circumstances and have refused any compensation.

    I have read of cases where this is not extraordinary circumstances !

    enieates have offered 51000 air miles per passenger as gesture of goodwill which we have refused 

    what do we do next ?
    Hello M

    Did you try going through Resolver or just direct with Emirates?
  • mrtaylor79
    mrtaylor79 Posts: 20 Forumite
    First Anniversary First Post
    Options
    Hello

    we were impacted by 26 hour delay due to pilot illness in emirates flight from Newcastle!

    we have made claim to emirates who have said it’s extraordinary circumstances and have refused any compensation.

    I have read of cases where this is not extraordinary circumstances !

    enieates have offered 51000 air miles per passenger as gesture of goodwill which we have refused 

    what do we do next ?
    Hello M

    Did you try going through Resolver or just direct with Emirates?
    Hi - yeah got nowhere tbh. I’ve left it with CAA I should have answer by end of month ! My next cause of action is to use private solicitor and they take 50% I’d rather get that than nothing 
  • Voyager2002
    Voyager2002 Posts: 15,342 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Options
    Hello

    we were impacted by 26 hour delay due to pilot illness in emirates flight from Newcastle!

    we have made claim to emirates who have said it’s extraordinary circumstances and have refused any compensation.

    I have read of cases where this is not extraordinary circumstances !

    enieates have offered 51000 air miles per passenger as gesture of goodwill which we have refused 

    what do we do next ?
    Hello M

    Did you try going through Resolver or just direct with Emirates?
    Hi - yeah got nowhere tbh. I’ve left it with CAA I should have answer by end of month ! My next cause of action is to use private solicitor and they take 50% I’d rather get that than nothing 

    Firstly, if you want a solicitor you should consider just paying fees rather than giving them 50 per cent.

    Secondly, you do not need a solicitor but can use the 'small claims' track. People on this board can tellyou exactly how that works.
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    First Anniversary First Post Name Dropper
    Options
    Hello

    we were impacted by 26 hour delay due to pilot illness in emirates flight from Newcastle!

    we have made claim to emirates who have said it’s extraordinary circumstances and have refused any compensation.

    I have read of cases where this is not extraordinary circumstances !

    enieates have offered 51000 air miles per passenger as gesture of goodwill which we have refused 

    what do we do next ?
    Hello M

    Did you try going through Resolver or just direct with Emirates?
    Hi - yeah got nowhere tbh. I’ve left it with CAA I should have answer by end of month ! My next cause of action is to use private solicitor and they take 50% I’d rather get that than nothing 

    Firstly, if you want a solicitor you should consider just paying fees rather than giving them 50 per cent.
    The OP doesn't say where they were flying to or how many people were in their group. Its always worth considering fees but given the hourly rate of solicitors it can very quickly exceed the maximum settlement and its payable win or lose. 
  • mrtaylor79
    mrtaylor79 Posts: 20 Forumite
    First Anniversary First Post
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    Sandtree said:
    Hello

    we were impacted by 26 hour delay due to pilot illness in emirates flight from Newcastle!

    we have made claim to emirates who have said it’s extraordinary circumstances and have refused any compensation.

    I have read of cases where this is not extraordinary circumstances !

    enieates have offered 51000 air miles per passenger as gesture of goodwill which we have refused 

    what do we do next ?
    Hello M

    Did you try going through Resolver or just direct with Emirates?
    Hi - yeah got nowhere tbh. I’ve left it with CAA I should have answer by end of month ! My next cause of action is to use private solicitor and they take 50% I’d rather get that than nothing 

    Firstly, if you want a solicitor you should consider just paying fees rather than giving them 50 per cent.
    The OP doesn't say where they were flying to or how many people were in their group. Its always worth considering fees but given the hourly rate of solicitors it can very quickly exceed the maximum settlement and its payable win or lose. 
    Hey I did state where I flew from and too - missed the fact 3 passengers in my group 
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