Problems with Pension Point (new LPPA pensions portal)

xylophone

Just a thought, have you not received any communication at all from the Administrator concerning the pensions Increase?

Another thought, have you checked on whether there has been any change in your tax code?

HilaryAD

I am having the same problem regarding non receipt 2023 pension increase. My pension is Hertfordshire, administered by LPPA. It has now been 5 months and I have contacted them at least 10 times by phone and via the online contact for. each time they say the will get back to me in XX days, and I get nothing. During one phone call the rep informed me that thousands of people have the same issue. I have put in a formal complaint to LPPA, but the complaints dept say they are so busy they may not get back to me in the 30 day response time. Next step is the Pensions Ombudsman (once the 30 days has expired

xylophone

You might try "Talk to us live"

https://www.moneyhelper.org.uk/en/contact-us

Try to interest a  newspaper -  Money Mail/Steve Webb say?

https://www.thisismoney.co.uk/money/index.html

Or Money Box?

https://www.bbc.co.uk/programmes/articles/1M8DssCcgjtZQlwLCrLBmpM/contact-money-box

Or try a complaint through your MP?