De energised?

MWT

Alishaw95 said:

So have been paying a direct debit for gas it seems but not for electricity so i am aware iw ill owe monwy i think but they also must has some responsibility in this surely

There is no protection for not having paid for the energy you have used since November, they may give you a token gesture for poor customer service (£30-50) but that is all.

It is hard to imagine you you would not notice that over the winter period you were not actually paying for any electricity...

They may be willing to let you pay for the catch-up over a longer period, but in reality, if you can afford to just pay it off, you should do that...

Petriix

Keep sending them readings. With any luck they'll take over a year to sort it out, then you'll only be liable for the most recent 12 months under back-billing rules. 

brewerdave

Wonder if someone has actually been cut off but they have recorded the MPAN incorrectly ?

Farmerbob

How long have you been in your property? You said have not had and issues for 5y, how long have you been aware there’s been an issue with the electric not being billed/DD’s not being taken for electric?