Chase Bank - a bit like "Hotel California" - you can deposit - but it can never leave

eskbanker

djt12488 said:

Thanks everyone - since posting Chase have come back to me with advice. I will let you know. My jury is still out!

What are they suggesting the issue is/was?

Bigwheels1111

Just moved 1k from savings to Current account went straight through.
Then 1k to other bank account, less than 60 seconds.
Then sent it back.

djt12488

Happy update; I had confusing advice from Chase - after waiting 4 hours - but persistence paid off! I found (without their help) "Move Money". and? I successfully moved money from my Chase current account to an external bank - immediately received at the external bank.  To the person who railed about all the calls overwhelming Chase, I would only offer this. Not being able to withdraw my money is not trivial. With a well and long established international bank like Chase people might expect all this stuff to work - or at least be able to find out how to use the account via FAQs etc. Because they did not do the preparation prior to launch of a very attractive product,  I would argue that Chase UK have made a rod for their own back. Many of you will have seen problems with Chase, reported from more than a week ago. So why are they still happening - surely not because of Covid?

djt12488

Sorry; p.s

Thanks to one of you I saw that you can make a transfer direct from Chase Saver to an external bank account.

I still cannot make a transfer from my Chase Saver to an external account. It has to go through the Chase Current account.

k_man

djt12488 said:

Happy update; I had confusing advice from Chase - after waiting 4 hours - but persistence paid off! I found (without their help) "Move Money". and? I successfully moved money from my Chase current account to an external bank - immediately received at the external bank.  To the person who railed about all the calls overwhelming Chase, I would only offer this. Not being able to withdraw my money is not trivial. With a well and long established international bank like Chase people might expect all this stuff to work - or at least be able to find out how to use the account via FAQs etc. Because they did not do the preparation prior to launch of a very attractive product,  I would argue that Chase UK have made a rod for their own back. Many of you will have seen problems with Chase, reported from more than a week ago. So why are they still happening - surely not because of Covid?

This begs the question...
What were you doing before?

refluxer

djt12488 said:

Sorry; p.s

Thanks to one of you I saw that you can make a transfer direct from Chase Saver to an external bank account.

I still cannot make a transfer from my Chase Saver to an external account. It has to go through the Chase Current account.

When you're making an external payment, in the 'From' section on the amount screen, have you tried clicking on the 'Current Account' entry ? That should bring up a list of your accounts to take the payment from, including the Chase Saver.

wiseonesomeofthetime

djt12488 said:

Sorry; p.s

Thanks to one of you I saw that you can make a transfer direct from Chase Saver to an external bank account.

I still cannot make a transfer from my Chase Saver to an external account. It has to go through the Chase Current account.

To make a payment from your Chase Savings account to an External account,

Click Payments (on android, bottom middle) 
On next screen, click on your Payee. 
Select the To account

Now you should have a screen where you enter amount, reference (if you want to), and shows From and To accounts. 

It defaults to your main current account as the From account. 

Tap on that account, select your savings account from the list. 

It should now show correct From To details.

Proceed to withdraw funds 

Daliah

There's a pretty good FAQ, accessible from within the app, or via their website. For payments from your savings (or current) account, this is helpful:

scoot65

wiseonesomeofthetime said:

djt12488 said:

Sorry; p.s

Thanks to one of you I saw that you can make a transfer direct from Chase Saver to an external bank account.

I still cannot make a transfer from my Chase Saver to an external account. It has to go through the Chase Current account.

To make a payment from your Chase Savings account to an External account,

Click Payments (on android, bottom middle) 
On next screen, click on your Payee. 
Select the To account

Now you should have a screen where you enter amount, reference (if you want to), and shows From and To accounts. 

It defaults to your main current account as the From account. 

Tap on that account, select your savings account from the list. 

It should now show correct From To details.

Proceed to withdraw funds 

I've just followed these instructions and can confirm that these steps are the same and work on iPhone iOS15 

cloud_dog

djt12488 said:

Happy update; I had confusing advice from Chase - after waiting 4 hours - but persistence paid off! I found (without their help) "Move Money". and? I successfully moved money from my Chase current account to an external bank - immediately received at the external bank.  To the person who railed about all the calls overwhelming Chase, I would only offer this. Not being able to withdraw my money is not trivial. With a well and long established international bank like Chase people might expect all this stuff to work - or at least be able to find out how to use the account via FAQs etc. Because they did not do the preparation prior to launch of a very attractive product,  I would argue that Chase UK have made a rod for their own back. Many of you will have seen problems with Chase, reported from more than a week ago. So why are they still happening - surely not because of Covid?

Is it possible you can clarify what the issue or the confusing advice was?  Only that may help others if they experience the same, rather than keeping it a secret.