Chase Bank - a bit like "Hotel California" - you can deposit - but it can never leave

djt12488

I have opened an account with Chase via the app quite easily and quickly. I have made a deposit into the 1.5% saving account. So far - so good. But has anyone tried to withdraw money from the new Chase 1.5% saving account?  There seems to be no way. I tried a transfer from the savings account to the current account - but that seems to be in limbo with nothing happening. I tried make a withdrawal from the Chase savings account to an external account but could not do that either.The Chase FAQs do not cover this situation. The US bank Chase.com says 2 to 3 working days to transfer between Chase accounts! Google says next working day for Chase UK! Chase UK say nothing, because everyone is trying to get answers and they do not have enough staff to deal with their problems and an hour on wait is about the best they seem to manage -but they still cannot supply a clear answer. So much for challenger banks!

jimjames

When did you open it? There is often a time delay on purpose to move money from newly opened accounts.

BTW with the size of Chase I don't think they'd really be called a challenger bank.

CheekyMikey

Just tried a test withdrawal from Chase and it went through immediately…

refluxer

To make external payments, you select 'Payments' on the app and add a new payee via the 'New+' button but, as mentioned above, there may be a delay before you can make withdrawals from a newly-opened account.

I just transferred a £1 test payment from the Chase Saver to my Barclays current account (something I'd been meaning to do anyway) and it took less than a minute to show.

S_uk

Savings account to Natwest current account was pretty much instant for me - it had arrived by the time I had logged into my account to check. Chase savings to Chase current acc was also instant.

Archie_Duke

I tried a test payment straight out of my new Chase account (the ‘current’ acc bit) when I opened it, to a First Direct acc, it was available just about immediately.

Thrugelmir

djt12488 said:

Chase UK say nothing, because everyone is trying to get answers and they do not have enough staff to deal with their problems and an hour on wait is about the best they seem to manage -but they still cannot supply a clear answer. So much for challenger banks!

If there wasn't as many trivial enquiries then customer support wouldn't be overwhelmed. Anybody would think that bank accounts were a new invention given the number of threads that have been generated on the topic of Chase. 

sebtomato

djt12488 said:

I have opened an account with Chase via the app quite easily and quickly. I have made a deposit into the 1.5% saving account. So far - so good. But has anyone tried to withdraw money from the new Chase 1.5% saving account?  There seems to be no way. I tried a transfer from the savings account to the current account - but that seems to be in limbo with nothing happening. 

I have had no issues transferring money from the savings account to the current account, many times...

You seem to be facing some pretty unique issues...

Daliah

I have made several withdrawals, to various non-Chase accounts, as well as transfers to my Chase current account. All were instant.

I would suggest your issue is specific to your account, so you’d best discuss it with Chase.

djt12488

Thanks everyone - since posting Chase have come back to me with advice. I will let you know. My jury is still out!

george4064

Just did a test withdrawal on mine - was instant.