Octopus Go - How long to switch over

Glover1862

It's been just over 1 week since I moved over to Octopus, I applied for Go but they put me on a standard tariff for a while and then they move to Go, it's to do with the meter updating or something like that. Any idea what the process is, do they contact me or should I be chasing them to move me to Go tariff? What's a reasonable time before chasing them?

QrizB

You'll stay on the standard tariff until your smart meter is reporting half-hourly readings reliably to the central database (DCC).

You do have a smart meter? Is it a recent one?

Can you see your data at http://www.n3rgy.com/ (you'll have to register as a consumer)?

razord

I also switched to Octopus last week - not going to Go though, but they seem to be delayed at loading the smart meter data as my account still shows nothing in the graphs, despite Bright continuing to work all through the switch.

[Deleted User]

razord said:

I also switched to Octopus last week - not going to Go though, but they seem to be delayed at loading the smart meter data as my account still shows nothing in the graphs, despite Bright continuing to work all through the switch.

it doesn't happen immediately. There are a myriad of industry processes that take place before your online account is up and running. The principle of smart metering is one meter: one supplier. I have just switched my gas back to Octopus and the set up process took just over three weeks.

Glover1862

Thanks, yes I have a new Smart meter, installed by BG about 6 weeks ago, I have Bright and it seems to be about 3 hours delayed on the 1/2 hour reporting. 

It's a bit worrying if they won't move over until they have reliable 30 minute readings, I'm on some 10 month fixed tariff priced at 42p per kwh, I've also go PHEV car which costs a fair bit at this rate, i hope I'm not going to regret moving. 

They also moved me over 1st April when the new Go tariff was more expensive, I actually applied two weeks before, is it likely that I'll get the price when I signed up?  I did email to ask if the will honour the price but never got a response. 

QrizB

Glover1862 said:

They also moved me over 1st April when the new Go tariff was more expensive, I actually applied two weeks before, is it likely that I'll get the price when I signed up?  I did email to ask if the will honour the price but never got a response. 

I can't say what will happen in your case, I also saw the Go price increase between me signing up and the switch taking place. When I eventually joined Go it was at the old (lower) rate.

Petriix

My smart meter data was showing almost immediately. I was able to switch to Go within 3 days of joining Octopus.

razord

Octopus had to resend my CoS Gain attempt 3 times to the MPAS as it kept timing out - but looks like it was third time lucky, as I've got data showing up from today.

Chrysalis

I found out batteries can be purchased that can be charged during off peak and last all day, making bills a tiny fraction, some people have started to do this.  Of course the hard bit is getting on the GO tariff as they seem to have started enforcing the EV ownership requirement.

Mstty

Chrysalis said:

I found out batteries can be purchased that can be charged during off peak and last all day, making bills a tiny fraction, some people have started to do this.  Of course the hard bit is getting on the GO tariff as they seem to have started enforcing the EV ownership requirement.

Yes this is quite rightly being seen as "fraud" now for people on Octopus go that never had an electric or hybrid car and more importantly never had the intention of buying one.

I think it's right to ask for the V5 details of ownership.

The batteries idea doesn't add up for most even Economy 7 users due to the outlay for the batteries and their depreciation over time they have to be factored in the cost of ownership.

Glover1862

Still nothing from Octopus, no readings on the portal, been about 10 days, I'll leave it until the end of the week before I change. Reading from Bright are a little unreliable as well, this website  http://www.n3rgy.com/ would take MAC code which works fine for Bright app.

If this doesn't work out I assume I cant go back to the price cap as that was cheaper than the temporary 10m fixed tariff I'm on now.  

I've got a PHEV but not been asked to provide any evidence.