HSBC - Utterly useless app! - Any tips

henm2

Sorry 'only banking password' should have read online banking password.

ChilliBob

Thanks, that's pretty odd as with the 9 characters and two 'non visible' ones so to speak it worked.

I will look into what you say, as it would make more sense in terms of interface design for sure! 

kaMelo

Try updating the app, login is now with a six digit numerical passcode rather than the old 6-9 digit alpha-numerical passcode.

nyermen

Note there is a difference between HSBC app, and HSBC UK app (they have been separated).  My experience with the HSBC UK app is reasonably positive as it sounds is the case for others (face id, now numerical password etc).

The "old" HSBC app (I think this is used if you're an international customer?) is poor, and the ratings in the app store seem to reflect the difference between the two.

scoot65

nyermen said:

Note there is a difference between HSBC app, and HSBC UK app (they have been separated).  My experience with the HSBC UK app is reasonably positive as it sounds is the case for others (face id, now numerical password etc).

The "old" HSBC app (I think this is used if you're an international customer?) is poor, and the ratings in the app store seem to reflect the difference between the two.

If one had the HSBC (UK) app on their phone would the HSBC (UK)  app still work if the phone was being used internationally (outside of Europe)? 

eDicky

scoot65 said:

nyermen said:

Note there is a difference between HSBC app, and HSBC UK app (they have been separated).  My experience with the HSBC UK app is reasonably positive as it sounds is the case for others (face id, now numerical password etc).

The "old" HSBC app (I think this is used if you're an international customer?) is poor, and the ratings in the app store seem to reflect the difference between the two.

If one had the HSBC (UK) app on their phone would the HSBC (UK)  app still work if the phone was being used internationally (outside of Europe)? 

Once installed and functioning, an app will work anywhere (when you have connection).

cymruchris

scoot65 said:

nyermen said:

Note there is a difference between HSBC app, and HSBC UK app (they have been separated).  My experience with the HSBC UK app is reasonably positive as it sounds is the case for others (face id, now numerical password etc).

The "old" HSBC app (I think this is used if you're an international customer?) is poor, and the ratings in the app store seem to reflect the difference between the two.

If one had the HSBC (UK) app on their phone would the HSBC (UK)  app still work if the phone was being used internationally (outside of Europe)? 

Yes - I have the malaysia version which works in the Uk and the Uk version which works in Malaysia. 

Abbafan1972

Deleted_User said:

My HSBC app works fine.
I use the fingerprint option to login or generate a code for internet banking. 

Me too, it works fine for me. 

scoot65

eDicky said:

scoot65 said:

If one had the HSBC (UK) app on their phone would the HSBC (UK)  app still work if the phone was being used internationally (outside of Europe)? 

Once installed and functioning, an app will work anywhere (when you have connection).

cymruchris said:

Yes - I have the malaysia version which works in the Uk and the Uk version which works in Malaysia. 

eDicky and cymruchris ....Many thanks for the confirmation.  

nyermen

UK one worked for me in France last week (for what its worth).  I'm still offered the "other / old" one (that I used to be told to use).

But back to OP - are you using the latest UK version do you know, or an older one/version?  That said, HSBC's app is still not on the level of features of some of the fintech ones.