Cancelling an order before dispatch and still being charged 25% Restocking fee

RogerBareford

powerful_Rogue said:

LoosSerine said:

powerful_Rogue said:

Glad to see they did the right thing.

This is a good company, ordered my current PC through them and I found the price and customer service spot on.

Yes I would say the work they do on the PCs are good, I had bought twice before from them and found their sales service second to none and the work on the build was great. I think if it all goes smoothly then yes. I'll stick my hands up and say I made a bit of an impulse buy on the back of a deal they had and the March payday but then had a bit of buyer's regret almost immediately. Got to try to stop myself being lured in by deals. I did always recommend Palicomp to friends and other gamers, I still rate them as a good builder but maybe for others just to be a bit cautious on returns/cancellations - and definitely don't buy their upsells...that QJump is not worth the £75 as just send them a quick cancellation email and your build will be ready in no time.

For the upsells, always worth refusing their first couple of offers. If you have anything in mind, you can kind of sway them that way. My final offer was the below, from £108 down to £68. Was worth it for me for the Windows and a couple of other bits.

3 YEAR CAREFREE WARRANTY PACKAGE @ £108>£88>£68 With Below Free Upgrades

Free Upgrade – Q-JUMP Next Day Dispatch (RRP £75)
Free Upgrade – BOARD Upgrade From A320M-K To A320M-A - More Features (RRP £18)
Free Upgrade – Windows 10 Pro (RRP £95)
Free Upgrade – OS Tuning (RRP £25)
Free Upgrade – Cable Management (RRP £25)
Free Upgrade – Arctic Alpine 23 95W CPU COOLER (RRP £30)
Free Upgrade – RAM CONFIG Upgrade leave as 2x8GB
Free Upgrade – Headset/Mic (RRP £10)
Free Upgrade – Card Reader (RRP £10)

A Windows 10 Pro Key is only a couple of quid if you buy it online so they are definetly exagerating the cost benefits on this package.