Cancelling an order before dispatch and still being charged 25% Restocking fee

Manxman_in_exile

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...Nice to see they agreed to refund. I do appreciate their pain of building a PC only to have the order cancelled but that is the requirements of the regs which are designed to inspire confidence and increase consumer spending so generally speaking although they may suffer the odd cost of cancellation the general concept should award them more business overall...

That's a very good general point about the intended effects of the legislation.  People can see it as being weighted against traders, but it can equally well be seen as being intended to give consumers confidence and trust in what they are spending on, so as to increase consumer activity to everybody's benefit.

I was no fan of the EU but I'd have to accept that we probably wouldn't have the consumer protection we have today without the EU.

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...I'm surprised they can't let the customer fill one option with anything, say number of USB ports, allowing the customer to enter any number rather than pick one would presumably make the goods custom...

I agree.  I don't know why more traders who offer "build options" don't make the consumer have to choose something "to their own specification" in order to avoid the possibility of cancellation.  I assume they either don't understand the law or (as above) they believe that by not putting obstructions in the way of cancellation that they are more attractive to consumers.

powerful_Rogue

Glad to see they did the right thing.

This is a good company, ordered my current PC through them and I found the price and customer service spot on.

LoosSerine

Manxman_in_exile said:

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...Nice to see they agreed to refund. I do appreciate their pain of building a PC only to have the order cancelled but that is the requirements of the regs which are designed to inspire confidence and increase consumer spending so generally speaking although they may suffer the odd cost of cancellation the general concept should award them more business overall...

That's a very good general point about the intended effects of the legislation.  People can see it as being weighted against traders, but it can equally well be seen as being intended to give consumers confidence and trust in what they are spending on, so as to increase consumer activity to everybody's benefit.

I was no fan of the EU but I'd have to accept that we probably wouldn't have the consumer protection we have today without the EU.

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...I'm surprised they can't let the customer fill one option with anything, say number of USB ports, allowing the customer to enter any number rather than pick one would presumably make the goods custom...

I agree.  I don't know why more traders who offer "build options" don't make the consumer have to choose something "to their own specification" in order to avoid the possibility of cancellation.  I assume they either don't understand the law or (as above) they believe that by not putting obstructions in the way of cancellation that they are more attractive to consumers.

Yeah, I stated that the reason was financially we realised it's not the best time and decided that since the order had been quoted with a long dispatch time, and that it was just the following day I could still cancel it. If I had taken ownership or they had dispatched the order, then I'm all for a restocking charge, but the fact there was no transparency and that they had stated 5 days build time just a few hours earlier when I asked (after rejecting their Q-Jump upsell) it just felt a little uneasy to be quoted with a restock charge.

Will monitor and give them up to 14 days to send funds back into my account as I think that's the standard. The thing is, I had also told them that it was cancellation with the onus that I was looking to purchase later in the year when funds are more stable, but now, I don't think I can trust them with any builds due to the responses.

Interestingly, I had also asked on another consumer forum and the responses were definitely more mixed and possibly in favour of the trader with comments like 'they took time to email you' therefore justification for being paid for that time spent...which I found a bit shocking.

powerful_Rogue

LoosSerine said:

Manxman_in_exile said:

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...Nice to see they agreed to refund. I do appreciate their pain of building a PC only to have the order cancelled but that is the requirements of the regs which are designed to inspire confidence and increase consumer spending so generally speaking although they may suffer the odd cost of cancellation the general concept should award them more business overall...

That's a very good general point about the intended effects of the legislation.  People can see it as being weighted against traders, but it can equally well be seen as being intended to give consumers confidence and trust in what they are spending on, so as to increase consumer activity to everybody's benefit.

I was no fan of the EU but I'd have to accept that we probably wouldn't have the consumer protection we have today without the EU.

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...I'm surprised they can't let the customer fill one option with anything, say number of USB ports, allowing the customer to enter any number rather than pick one would presumably make the goods custom...

I agree.  I don't know why more traders who offer "build options" don't make the consumer have to choose something "to their own specification" in order to avoid the possibility of cancellation.  I assume they either don't understand the law or (as above) they believe that by not putting obstructions in the way of cancellation that they are more attractive to consumers.

Yeah, I stated that the reason was financially we realised it's not the best time and decided that since the order had been quoted with a long dispatch time, and that it was just the following day I could still cancel it. If I had taken ownership or they had dispatched the order, then I'm all for a restocking charge, but the fact there was no transparency and that they had stated 5 days build time just a few hours earlier when I asked (after rejecting their Q-Jump upsell) it just felt a little uneasy to be quoted with a restock charge.

Will monitor and give them up to 14 days to send funds back into my account as I think that's the standard. The thing is, I had also told them that it was cancellation with the onus that I was looking to purchase later in the year when funds are more stable, but now, I don't think I can trust them with any builds due to the responses.

Interestingly, I had also asked on another consumer forum and the responses were definitely more mixed and possibly in favour of the trader with comments like 'they took time to email you' therefore justification for being paid for that time spent...which I found a bit shocking.

As above, don't let this incident they have now resolved taint your view. Their builds are very good for the price. Make sure you search Palicomp on HotUKDeals before hand, they list some amazing deals with free/cheap upgrade options for this company.

LoosSerine

powerful_Rogue said:

Glad to see they did the right thing.

This is a good company, ordered my current PC through them and I found the price and customer service spot on.

Yes I would say the work they do on the PCs are good, I had bought twice before from them and found their sales service second to none and the work on the build was great. I think if it all goes smoothly then yes. I'll stick my hands up and say I made a bit of an impulse buy on the back of a deal they had and the March payday but then had a bit of buyer's regret almost immediately. Got to try to stop myself being lured in by deals. I did always recommend Palicomp to friends and other gamers, I still rate them as a good builder but maybe for others just to be a bit cautious on returns/cancellations - and definitely don't buy their upsells...that QJump is not worth the £75 as just send them a quick cancellation email and your build will be ready in no time.

powerful_Rogue

LoosSerine said:

powerful_Rogue said:

Glad to see they did the right thing.

This is a good company, ordered my current PC through them and I found the price and customer service spot on.

Yes I would say the work they do on the PCs are good, I had bought twice before from them and found their sales service second to none and the work on the build was great. I think if it all goes smoothly then yes. I'll stick my hands up and say I made a bit of an impulse buy on the back of a deal they had and the March payday but then had a bit of buyer's regret almost immediately. Got to try to stop myself being lured in by deals. I did always recommend Palicomp to friends and other gamers, I still rate them as a good builder but maybe for others just to be a bit cautious on returns/cancellations - and definitely don't buy their upsells...that QJump is not worth the £75 as just send them a quick cancellation email and your build will be ready in no time.

For the upsells, always worth refusing their first couple of offers. If you have anything in mind, you can kind of sway them that way. My final offer was the below, from £108 down to £68. Was worth it for me for the Windows and a couple of other bits.

3 YEAR CAREFREE WARRANTY PACKAGE @ £108>£88>£68 With Below Free Upgrades

Free Upgrade – Q-JUMP Next Day Dispatch (RRP £75)
Free Upgrade – BOARD Upgrade From A320M-K To A320M-A - More Features (RRP £18)
Free Upgrade – Windows 10 Pro (RRP £95)
Free Upgrade – OS Tuning (RRP £25)
Free Upgrade – Cable Management (RRP £25)
Free Upgrade – Arctic Alpine 23 95W CPU COOLER (RRP £30)
Free Upgrade – RAM CONFIG Upgrade leave as 2x8GB
Free Upgrade – Headset/Mic (RRP £10)
Free Upgrade – Card Reader (RRP £10)

LoosSerine

powerful_Rogue said:

LoosSerine said:

powerful_Rogue said:

Glad to see they did the right thing.

This is a good company, ordered my current PC through them and I found the price and customer service spot on.

Yes I would say the work they do on the PCs are good, I had bought twice before from them and found their sales service second to none and the work on the build was great. I think if it all goes smoothly then yes. I'll stick my hands up and say I made a bit of an impulse buy on the back of a deal they had and the March payday but then had a bit of buyer's regret almost immediately. Got to try to stop myself being lured in by deals. I did always recommend Palicomp to friends and other gamers, I still rate them as a good builder but maybe for others just to be a bit cautious on returns/cancellations - and definitely don't buy their upsells...that QJump is not worth the £75 as just send them a quick cancellation email and your build will be ready in no time.

For the upsells, always worth refusing their first couple of offers. If you have anything in mind, you can kind of sway them that way. My final offer was the below, from £108 down to £68. Was worth it for me for the Windows and a couple of other bits.

3 YEAR CAREFREE WARRANTY PACKAGE @ £108>£88>£68 With Below Free Upgrades

Free Upgrade – Q-JUMP Next Day Dispatch (RRP £75)
Free Upgrade – BOARD Upgrade From A320M-K To A320M-A - More Features (RRP £18)
Free Upgrade – Windows 10 Pro (RRP £95)
Free Upgrade – OS Tuning (RRP £25)
Free Upgrade – Cable Management (RRP £25)
Free Upgrade – Arctic Alpine 23 95W CPU COOLER (RRP £30)
Free Upgrade – RAM CONFIG Upgrade leave as 2x8GB
Free Upgrade – Headset/Mic (RRP £10)
Free Upgrade – Card Reader (RRP £10)

Ah ok that's good to know, I've never thought to negotiate on the offers they said. Hopefully when/if I order in the future, they don't throw my order in the blacklist pile or something as yeah, always preferred them, just had left a bit of a sour taste after this incident and the emails they sent. I do hope small businesses such as them are supported but that as customers we have some rights as well.

Manxman_in_exile

LoosSerine said:

Manxman_in_exile said:

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...Nice to see they agreed to refund. I do appreciate their pain of building a PC only to have the order cancelled but that is the requirements of the regs which are designed to inspire confidence and increase consumer spending so generally speaking although they may suffer the odd cost of cancellation the general concept should award them more business overall...

That's a very good general point about the intended effects of the legislation.  People can see it as being weighted against traders, but it can equally well be seen as being intended to give consumers confidence and trust in what they are spending on, so as to increase consumer activity to everybody's benefit.

I was no fan of the EU but I'd have to accept that we probably wouldn't have the consumer protection we have today without the EU.

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...I'm surprised they can't let the customer fill one option with anything, say number of USB ports, allowing the customer to enter any number rather than pick one would presumably make the goods custom...

I agree.  I don't know why more traders who offer "build options" don't make the consumer have to choose something "to their own specification" in order to avoid the possibility of cancellation.  I assume they either don't understand the law or (as above) they believe that by not putting obstructions in the way of cancellation that they are more attractive to consumers.

... Interestingly, I had also asked on another consumer forum and the responses were definitely more mixed and possibly in favour of the trader with comments like 'they took time to email you' therefore justification for being paid for that time spent...which I found a bit shocking.

Out of interest - where else did you ask?  It wasn't Legal Beagles or CAG (Consumer Action Group) was it?

LoosSerine

Manxman_in_exile said:

LoosSerine said:

Manxman_in_exile said:

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...Nice to see they agreed to refund. I do appreciate their pain of building a PC only to have the order cancelled but that is the requirements of the regs which are designed to inspire confidence and increase consumer spending so generally speaking although they may suffer the odd cost of cancellation the general concept should award them more business overall...

That's a very good general point about the intended effects of the legislation.  People can see it as being weighted against traders, but it can equally well be seen as being intended to give consumers confidence and trust in what they are spending on, so as to increase consumer activity to everybody's benefit.

I was no fan of the EU but I'd have to accept that we probably wouldn't have the consumer protection we have today without the EU.

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...I'm surprised they can't let the customer fill one option with anything, say number of USB ports, allowing the customer to enter any number rather than pick one would presumably make the goods custom...

I agree.  I don't know why more traders who offer "build options" don't make the consumer have to choose something "to their own specification" in order to avoid the possibility of cancellation.  I assume they either don't understand the law or (as above) they believe that by not putting obstructions in the way of cancellation that they are more attractive to consumers.

... Interestingly, I had also asked on another consumer forum and the responses were definitely more mixed and possibly in favour of the trader with comments like 'they took time to email you' therefore justification for being paid for that time spent...which I found a bit shocking.

Out of interest - where else did you ask?  It wasn't Legal Beagles or CAG (Consumer Action Group) was it?

HotUKDeals. I asked the same question there as the deal I used was from there. Not exactly a consumer rights forum if course. I can't post the link to the thread but I've closed it and it's searchable.

theonlywayisup

Manxman_in_exile said:

LoosSerine said:

Manxman_in_exile said:

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...Nice to see they agreed to refund. I do appreciate their pain of building a PC only to have the order cancelled but that is the requirements of the regs which are designed to inspire confidence and increase consumer spending so generally speaking although they may suffer the odd cost of cancellation the general concept should award them more business overall...

That's a very good general point about the intended effects of the legislation.  People can see it as being weighted against traders, but it can equally well be seen as being intended to give consumers confidence and trust in what they are spending on, so as to increase consumer activity to everybody's benefit.

I was no fan of the EU but I'd have to accept that we probably wouldn't have the consumer protection we have today without the EU.

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...I'm surprised they can't let the customer fill one option with anything, say number of USB ports, allowing the customer to enter any number rather than pick one would presumably make the goods custom...

I agree.  I don't know why more traders who offer "build options" don't make the consumer have to choose something "to their own specification" in order to avoid the possibility of cancellation.  I assume they either don't understand the law or (as above) they believe that by not putting obstructions in the way of cancellation that they are more attractive to consumers.

... Interestingly, I had also asked on another consumer forum and the responses were definitely more mixed and possibly in favour of the trader with comments like 'they took time to email you' therefore justification for being paid for that time spent...which I found a bit shocking.

Out of interest - where else did you ask?  It wasn't Legal Beagles or CAG (Consumer Action Group) was it?

LoosSerine said:

Manxman_in_exile said:

LoosSerine said:

Manxman_in_exile said:

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...Nice to see they agreed to refund. I do appreciate their pain of building a PC only to have the order cancelled but that is the requirements of the regs which are designed to inspire confidence and increase consumer spending so generally speaking although they may suffer the odd cost of cancellation the general concept should award them more business overall...

That's a very good general point about the intended effects of the legislation.  People can see it as being weighted against traders, but it can equally well be seen as being intended to give consumers confidence and trust in what they are spending on, so as to increase consumer activity to everybody's benefit.

I was no fan of the EU but I'd have to accept that we probably wouldn't have the consumer protection we have today without the EU.

the_lunatic_is_in_my_head said:

LoosSerine said:

visidigi said:

I have to say, as a component build, the next customer would have no clue your part was fitted to another PC that didn't leave their premises.

So don't let the guilt trip affect you, they won't lose out here.

Will see how long they take to process the refund though, how long should I normally wait if the money doesn't show up as I don't normally cancel items and await refunds.

...I'm surprised they can't let the customer fill one option with anything, say number of USB ports, allowing the customer to enter any number rather than pick one would presumably make the goods custom...

I agree.  I don't know why more traders who offer "build options" don't make the consumer have to choose something "to their own specification" in order to avoid the possibility of cancellation.  I assume they either don't understand the law or (as above) they believe that by not putting obstructions in the way of cancellation that they are more attractive to consumers.

... Interestingly, I had also asked on another consumer forum and the responses were definitely more mixed and possibly in favour of the trader with comments like 'they took time to email you' therefore justification for being paid for that time spent...which I found a bit shocking.

Out of interest - where else did you ask?  It wasn't Legal Beagles or CAG (Consumer Action Group) was it?

HotUKDeals. I asked the same question there as the deal I used was from there. Not exactly a consumer rights forum if course. I can't post the link to the thread but I've closed it and it's searchable.

Who knew there was such a place!

https://www.hotukdeals.com/discussions/cancelling-an-order-before-dispatch-and-being-charged-25-restock-fees-3916891