Company withholding money

Manxman_in_exile

Olinda99 said:

You don't need to deal with the company - just contact your card company and tell them it was a fraudulent transaction.

Because the OP might not want their card provider to investigate the transaction on the basis of fraud - and all that that might entail?  Perhaps the perpetrator is somebody close to them?  Possibly ...?

Manxman_in_exile

TELLIT01 said:

I'm late to this party but don't understand on what basis the company would refuse to refund if the item was returned within14 days of receipt and in accordance with the company's returns process.  Can the OP expand on the reason for refusal?

Possibly because Best Health uk told the OP they would refund once the goods were returned, but the OP appears to have jumped the gun and raised a dispute with his card provider before the goods had even been received, let alone returned?  The card company refunded the OP, but Best Health disputed it because the OP had not played ball, and they recovered the refund from the card company.  This appears to be the order of events:

fran2718 said:

...
I received a confirmation email and immediately emailed the Best Health uk stating I did not make the order and for them to cancel it. They stated that they ere unable to fo do and that I would need to return the goods when they arrived and I would be refunded.
I contacted my credit card company and they refunded and investigated.
Best Health UK informed my card company that I had made the purchase so I was then recharged.
I took delivery of the items and immediately returned them via special delivery. 
...

The fact that the trader could dispute and recover the refund suggests it was a chargeback.  @born_again says you only get one opportunity at a chargeback.  If you've received one but it's been reversed, you don't get another go.

So the OP only has recourse against Best Health uk as I have already outlined above.  (Unless they have a possible s75 claim.  The OP remains very light on relevant detail... )

If events have happened in the order I have suggested, the OP perhaps made a mistake complaining to their card company before returning the goods to Best Health uk.  I suspect the OP has made it more difficult for themselves by complaining too quickly to their card company.

The_Fat_Controller

Having re-read it all.

You should just have returned the goods and requested a refund.

If you knew how to safeguard your CC details, then it's pretty obvious that a family member or friend has used your details without your permission.

You should have waited for the refund and not said anything to your CC company unless you were reporting the fraud to the police.

Reporting it to the CC and requesting a refund from them was an incorrect move.

You have seriously muddied the waters with your actions and now your only option is to pursue Best Health for the refund.