Who Communicates with Who?

2 Posts

Hi,
I have opened a credit dispute with TSB against a windows and doors company who have provided us with a terrible service and then failed to turn up multiple times to rectify issues. Long story short I wondered who communicates with who? TSB said they will raise it with the companys bank however, I have just recieved a email from the windows company basically threatening legal action if we dont let them in to rectify the issues. Can they do this???
I put in writing to them previously (after 4 visits from them and 3 no shows when they were booked) that if it couldnt be fixed we would raise the dispute. They booked a date to fix it, then failed to turn up.
We personally feel they have had enough chances and no longer want to give up anymore of our time/holiday/work time to deal with them.
Where do I stand? Do I have to let them in?Can they threaten me directly or should they now be communicating between the banks?
Many thanks
I have opened a credit dispute with TSB against a windows and doors company who have provided us with a terrible service and then failed to turn up multiple times to rectify issues. Long story short I wondered who communicates with who? TSB said they will raise it with the companys bank however, I have just recieved a email from the windows company basically threatening legal action if we dont let them in to rectify the issues. Can they do this???
I put in writing to them previously (after 4 visits from them and 3 no shows when they were booked) that if it couldnt be fixed we would raise the dispute. They booked a date to fix it, then failed to turn up.
We personally feel they have had enough chances and no longer want to give up anymore of our time/holiday/work time to deal with them.
Where do I stand? Do I have to let them in?Can they threaten me directly or should they now be communicating between the banks?
Many thanks
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He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson
You said you've "initiated a credit dispute" - if by that you mean you did a chargeback, that means your bank takes the money back from their bank leaving them out of pocket, so logically they are unhappy and threatening you with debt collectors as you've had their service (even if it was shoddy) AND now have all your money back
He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson