Paid for SD, received 2nd class

Thursdays_child_3

I am a regular buyer on ebay and have had some good buys and found most sellers to be genuine and have had only 2 problems in that time, but I have a problem now, which is, I won an auction and the postage was for SD, which I accepted, paid for it by PayPal. However, when the item arrived it had been sent by Royal Mail Signed for 1st or 2nd class.

I emailed the seller saying that I had paid for SD and had not got what I paid for and I was sure it was an oversight but I expected a refund.

I have had no reply to my request or any refund. What I would like to ask is; How long should I give them to reply to my request, should I do another follow up email, will ebay or PayPal do anything to get my refund?

baffcat

Thursdays_child wrote: »

will ebay or PayPal do anything to get my refund?

Refund? It's not a refund issue. I can understand why you're p*ss*d off, but unless it's a professional seller, I don't think you'll get any joy. I don't think ebay will get involved. Paypal won't. I doubt that another email will help, though stranger things happen at sea. Either move on, or leave a (factual) neg and then move on. You'll probably get one in return, but that's (ebay) life.

Seems blunt, but that's ebay for you. At the end of the day, you've received it and you're happy with it. In your situation, I'd let it drop.

Baff

GregtheHammer

Your options are really leaving a neg to warn future buyers that this seller does not honour the advertised postal service, or just walk away.

You will almost certainly receive one back but just leave a follow up to the feedback explaining the issue.

stamford

baffcat wrote: »

Refund? It's not a refund issue. I can understand why you're p*ss*d off, but unless it's a professional seller, I don't think you'll get any joy. I don't think ebay will get involved. Paypal won't. I doubt that another email will help, though stranger things happen at sea. Either move on, or leave a (factual) neg and then move on. You'll probably get one in return, but that's (ebay) life.

Seems blunt, but that's ebay for you. At the end of the day, you've received it and you're happy with it. In your situation, I'd let it drop.

Baff

I disagree buyer paid for a premium/safeguarded delivery service and this was not provided. I'd tell seller that if a refund is not forthcoming small claims court proceedings will commence with all the hassle and costs this will cause the buyer. Of course over the relatively small amount involved I myself wouldn't do the SCC but maybe the threat will make them realise the error of their ways

GregtheHammer

stamford wrote: »

I disagree buyer paid for a premium/safeguarded delivery service and this was not provided. I'd tell seller that if a refund is not forthcoming small claims court proceedings will commence with all the hassle and costs this will cause the buyer. Of course over the relatively small amount involved I myself wouldn't do the SCC but maybe the threat will make them realise the error of their ways

Can you go through a small claims court for this?

stamford

GregtheHammer wrote: »

Can you go through a small claims court for this?

I don't see why not as it is a dispute over money

http://www.hmcourts-service.gov.uk/onlineservices/mcol/index.htm

jan03

stamford wrote: »

I disagree buyer paid for a premium/safeguarded delivery service and this was not provided. I'd tell seller that if a refund is not forthcoming small claims court proceedings will commence with all the hassle and costs this will cause the buyer. Of course over the relatively small amount involved I myself wouldn't do the SCC but maybe the threat will make them realise the error of their ways

A little severe for the sake of a couple of quid, don't you think?

katiekittykat

I would be annoyed if that happened to me, if you paid for SD you'd expect to get SD.

Good luck with this and I hope the seller replies soon.

Sorry i don't know what to suggest.

xxx

appleblossom

more the principal then the money though?? i would be really annoyed if this had happened to me - I would leave it a couple of days and if he doesn't reply, then I would leave a neutral (as you have rec'd the item) just stating Item rec'd however posted 2nd class and not special delivery as paid for. The only time I would leave a neg is if I didn't receive the item at all, but I assume you are happy with the actual item itself, just the postage element so I think a neutral is sufficient.

Tight_Old_Git

jan03 wrote: »

A little severe for the sake of a couple of quid, don't you think?

No the seller is commiting a criminal offence of Fraud under the Fraud Act 2006.

http://www.opsi.gov.uk/acts/acts2006/ukpga_20060035_en_1

2 Fraud by false representation
(1) A person is in breach of this section if he—
(a) dishonestly makes a false representation, and
(b) intends, by making the representation—
(i) to make a gain for himself or another, or
(ii) to cause loss to another or to expose another to a risk of loss.
(2) A representation is false if—
(a) it is untrue or misleading, and
(b) the person making it knows that it is, or might be, untrue or misleading.

The seller could be ripping off tens of hundreds of buyers and those couple of quids all add up, demand a refund or threaten court action. Next year eBay will be taking action against rip off merchants who charge excessive postage.

stamford

jan03 wrote: »

A little severe for the sake of a couple of quid, don't you think?

Principle - don't roll over and be ripped off