Non-Sterling Transaction Fee Charged Unfairly

I recently booked a hotel through Expedia, to pay the full amount at the hotel on arrival (which will be 2nd May 2022). Due to a system error by the hotel (I've spoken to them twice to confirm it), they've already taken two(!) lots of £673 from me. I was of course due to pay the £673 on arrival on 2nd May. The hotel has apologised and is in the process of refunding the full £1,346. One refund has been processed this afternoon, but Nationwide have now also charged me a non-sterling transaction fee of £20.14. Upon calling Nationwide this afternoon, the adviser informed me there was nothing she could do, so I've raised a complaint. Do I have right to recourse here or is it just one of those things I'm going to have to swallow?
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Replies

  • FarfetchFarfetch Forumite
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    Hotel should be the one refunding you, don't see what Nationwide have done wrong here

    He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.

    -Harold Wilson


  • ProfessorFate888ProfessorFate888 Forumite
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    Farfetch said:
    Hotel should be the one refunding you, don't see what Nationwide have done wrong here
    The hotel has refunded me the total booking (x2), but as far as I understand it, the non-sterling transaction fee is a fee charged by Nationwide, not the hotel, so they're the one who could/should refund it.
  • Carrot007Carrot007 Forumite
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    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


  • ProfessorFate888ProfessorFate888 Forumite
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    Newbie
    Carrot007 said:
    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


    The issue I have is that I'm down £20.14 due to an error by the hotel. Nationwide have charged me a non-sterling transaction fee for a transaction that was processed in error by the hotel (which they've admitted and apologised for), which hardly seems fair or reasonable.
  • Carrot007Carrot007 Forumite
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    Carrot007 said:
    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


    The issue I have is that I'm down £20.14 due to an error by the hotel. Nationwide have charged me a non-sterling transaction fee for a transaction that was processed in error by the hotel (which they've admitted and apologised for), which hardly seems fair or reasonable.

    Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).

  • ProfessorFate888ProfessorFate888 Forumite
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    First Post
    Newbie
    Carrot007 said:
    Carrot007 said:
    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


    The issue I have is that I'm down £20.14 due to an error by the hotel. Nationwide have charged me a non-sterling transaction fee for a transaction that was processed in error by the hotel (which they've admitted and apologised for), which hardly seems fair or reasonable.

    Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).

    Completely disagree, though I see where you're coming from. I was not due to pay anything until 2nd May and so the bank should as a matter of good customer service reverse the charge. Unfortunately for me, Nationwide aren't famed for good customer service, so I'm going to get blind drunk to calm my rage in anticipation that I'll get nowhere!
  • Carrot007Carrot007 Forumite
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    Carrot007 said:
    Carrot007 said:
    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


    The issue I have is that I'm down £20.14 due to an error by the hotel. Nationwide have charged me a non-sterling transaction fee for a transaction that was processed in error by the hotel (which they've admitted and apologised for), which hardly seems fair or reasonable.

    Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).

    Completely disagree, though I see where you're coming from. I was not due to pay anything until 2nd May and so the bank should as a matter of good customer service reverse the charge. Unfortunately for me, Nationwide aren't famed for good customer service, so I'm going to get blind drunk to calm my rage in anticipation that I'll get nowhere!

    Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.

    Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.
  • ProfessorFate888ProfessorFate888 Forumite
    7 Posts
    First Post
    Newbie
    Carrot007 said:
    Carrot007 said:
    Carrot007 said:
    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


    The issue I have is that I'm down £20.14 due to an error by the hotel. Nationwide have charged me a non-sterling transaction fee for a transaction that was processed in error by the hotel (which they've admitted and apologised for), which hardly seems fair or reasonable.

    Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).

    Completely disagree, though I see where you're coming from. I was not due to pay anything until 2nd May and so the bank should as a matter of good customer service reverse the charge. Unfortunately for me, Nationwide aren't famed for good customer service, so I'm going to get blind drunk to calm my rage in anticipation that I'll get nowhere!

    Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.

    Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.
    You clearly don't live in the real world!
  • Carrot007Carrot007 Forumite
    4.5K Posts
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    Carrot007 said:
    Carrot007 said:
    Carrot007 said:
    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


    The issue I have is that I'm down £20.14 due to an error by the hotel. Nationwide have charged me a non-sterling transaction fee for a transaction that was processed in error by the hotel (which they've admitted and apologised for), which hardly seems fair or reasonable.

    Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).

    Completely disagree, though I see where you're coming from. I was not due to pay anything until 2nd May and so the bank should as a matter of good customer service reverse the charge. Unfortunately for me, Nationwide aren't famed for good customer service, so I'm going to get blind drunk to calm my rage in anticipation that I'll get nowhere!

    Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.

    Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.
    You clearly don't live in the real world!

    Please explain.

    I know you have no rights here and that the only entity making a mistake here are the hotel.

    What part of that is wrong?
  • ThrugelmirThrugelmir Forumite
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    Forumite
    Carrot007 said:
    Carrot007 said:
    Carrot007 said:
    Nationwide have done as they were asked, they are completely free of Blame/

    Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect  only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).

    Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)


    The issue I have is that I'm down £20.14 due to an error by the hotel. Nationwide have charged me a non-sterling transaction fee for a transaction that was processed in error by the hotel (which they've admitted and apologised for), which hardly seems fair or reasonable.

    Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).

    Completely disagree, though I see where you're coming from. I was not due to pay anything until 2nd May and so the bank should as a matter of good customer service reverse the charge. Unfortunately for me, Nationwide aren't famed for good customer service, so I'm going to get blind drunk to calm my rage in anticipation that I'll get nowhere!

    Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.

    Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.
    You clearly don't live in the real world!
    The Nationwide quite correctly are charging a processing fee. That's the real world. 
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