Non-Sterling Transaction Fee Charged Unfairly
in Reclaim Bank & Credit Card Charges
15 replies 287 views
I recently booked a hotel through Expedia, to pay the full amount at the hotel on arrival (which will be 2nd May 2022). Due to a system error by the hotel (I've spoken to them twice to confirm it), they've already taken two(!) lots of £673 from me. I was of course due to pay the £673 on arrival on 2nd May. The hotel has apologised and is in the process of refunding the full £1,346. One refund has been processed this afternoon, but Nationwide have now also charged me a non-sterling transaction fee of £20.14. Upon calling Nationwide this afternoon, the adviser informed me there was nothing she could do, so I've raised a complaint. Do I have right to recourse here or is it just one of those things I'm going to have to swallow?
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