Non-Sterling Transaction Fee Charged Unfairly

ProfessorFate888
Forumite Posts: 7
Forumite

I recently booked a hotel through Expedia, to pay the full amount at the hotel on arrival (which will be 2nd May 2022). Due to a system error by the hotel (I've spoken to them twice to confirm it), they've already taken two(!) lots of £673 from me. I was of course due to pay the £673 on arrival on 2nd May. The hotel has apologised and is in the process of refunding the full £1,346. One refund has been processed this afternoon, but Nationwide have now also charged me a non-sterling transaction fee of £20.14. Upon calling Nationwide this afternoon, the adviser informed me there was nothing she could do, so I've raised a complaint. Do I have right to recourse here or is it just one of those things I'm going to have to swallow?
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Comments
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Hotel should be the one refunding you, don't see what Nationwide have done wrong here0
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Deleted_User said:Hotel should be the one refunding you, don't see what Nationwide have done wrong here0
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Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)0
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Carrot007 said:Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)0
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ProfessorFate888 said:Carrot007 said:Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).0
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Carrot007 said:ProfessorFate888 said:Carrot007 said:Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).0
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ProfessorFate888 said:Carrot007 said:ProfessorFate888 said:Carrot007 said:Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.0
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Carrot007 said:ProfessorFate888 said:Carrot007 said:ProfessorFate888 said:Carrot007 said:Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.0
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ProfessorFate888 said:Carrot007 said:ProfessorFate888 said:Carrot007 said:ProfessorFate888 said:Carrot007 said:Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.Please explain.I know you have no rights here and that the only entity making a mistake here are the hotel.What part of that is wrong?0
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ProfessorFate888 said:Carrot007 said:ProfessorFate888 said:Carrot007 said:ProfessorFate888 said:Carrot007 said:Nationwide have done as they were asked, they are completely free of Blame/Hotel are just going to refund in their currency. Which is all that can be expected.You wouuld expect only a very up market place to do anymore (and only if you were a very frequent customer and the last 2 years for the industry had not occured).Move on unless you want pepper in your bed or the room unexplaneably cancelled by the time you get there ;-)Indeed but only tyhe hotel are to blame and your right ammount to getting returned whatever the hotel got. Banks being banks get their fees twice when errors occur. It is a processing fee. They did processing. So as I said Bank not to blame. Hotel is but still you have no right to the fee, you choose what payment method to give them (even if you enver expectedf it to be used).Why the bank are the most innocent party here. You know the terms and considtions and the fees are never repayable as there is no such thing as a reversal (unless fraud). I think there should be a reversal but hey things are what they are.Again if anyone owe's you it it is the hotel for making an error and leaving you out of pocket. As much as banks are bad there is zero blame for them in this circumstance. Plus if you hate them that much go to another one! There are many.0
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