TSB Scam

born_again

Re above. That was my understanding of the OP. Which then triggered the question on the refund to the isa as being before the call took place.
Which really does not add up 🤷‍♂️

anna42hmr

Jami74 said:

Observer2022 said:

He was called by a fraudster claiming to be from TSB and advised him that money had been moved from his account, that they were sending him a new bank card etc, they asked him to verify his information, he was driving home and panicked about losing the money.

Now that we know he did receive the code, what I want to ask is, is it worth it telling the bank? They shut his case down immediately and we had to raise a complaint to get any answers. He has been a customer for over 40 years with an exemplary history. We feel that it's probably a waste of time pursuing it any further, as within the panic of the scam, whilst driving home from work, he has given the one time passcode away. 

OP, if you come back and read this: TSB know they sent him a onetime passcode and they know in order for the transaction to go through your partner would have had to have entered it himself or given it to the fraudsters. That's the point of them, someone can't spend your money without your knowledge because you'll get a code on your phone that you have to enter. Did the passcode have any sort of warning with it? I've looked at passcodes I've received from different banks and they state things like:

'If anyone calls to ask for your passcode, hang up.' (Halifax)
'Do not share this with anyone else. Didn't ask for this? Call us right away' (TescoBank)
'Do not share this code with anyone' (Paypal)
'Never share this passcode with anyone. Please call us if this wasn't you' (SainsBank)
'Never share this code with anyone, only a fraudster would ask for it' (Nationwide)
'NEVER REVEAL THIS CODE TO ANYONE. Contact us if you didn't request it' (RBS)

I like the Nationwide one best because it mentions the word fraudster. If there wasn't a warning with it maybe your partner could complain that he didn't realise he shouldn't share it with anyone.

For anyone else: Do not answer your phone when driving! If you have to answer the phone and you are too busy or distracted to give the call your full attention then say 'I can't talk right now, I will call back'. 

Edited to add: Sorry OP that this happened. I know it is mortifying when it happens, fraudsters are very convincing.

TSB defiantly do send messages saying not to share, i bank with them and the last time i sent a new payment the other day, i received one stating " here is your TSB One Time Password to confirm payment of £5 to account ending xxxx. Never share it, even with TSB. Never move money to a safe account as this is fraud please use 12345"

(where the 12345 is is where they provide the code so is also at the bottom of the message 

i have other similar texts from tsb when setting up standing orders or for logging into a new device, (though those bits do not mention safe account scam, the others do say not to share even with TSB

CRISPIANNE3

dggar said:

For anyone else: Do not answer your phone when driving! 

I was under the impression it is no longer legal use a phone to communicate while driving.

You can if it is hand free but you even then if you have an accident you will be charged for using a while whilst driving.