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iWeb - Account Closure?
Comments
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Oh and check your spam, the email isn't the best, I did read a couple of times to see if it looked dodgy, and didn't click anything in it.0
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I suggest you ask to raise a complaint. I can understand why they would have closed your ISA following the transfer but if there was £10 in a GIA then I would have expected them to have kept that account open which would of course allowed you to open another ISA in future without the joining fee again assuming their systems would support that.ChilliBob said:On the blower now, they claim they cannot reopen, would have to join again. But I'm getting a statement of all trade history posted to me, which is useful for starters. Good detective work though! I may try again tomorrow
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Yeah, as people have stated above, I think their closing is a bit hasty, and perhaps against their own T&Cs. I'll have them on screen when I call again and see if I can get anywhere. Thanks for the comments chaps0
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I have to say, I think it would be a bit mean of them to charge you another account opening fee after putting you in this position through closing a trading account containing a residual balance.
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How long ago was the account last active?ChilliBob said:Cheers. Hmm, you'd have thought they would send a warning first right?0 -
Well the isa transfer concluded in mid December. Since then I have logged in a couple of times, but nothing has happened to the GIA.0
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That would be a long time ago, probably December 2020. However, iweb seem to define account as the collection of accounts under one individuals name, so that's my direction!0
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Well, iWeb are now claiming the GIA was empty which I know for a fact it wasn't - no muppet would place an investment of £10 for a cost of £5, not even me! So, a closing statement is going to be sent, in two weeks time, and I can contest it in the meantime. Going to scour my bank account for cash being returned to me now!0
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Update: iWeb *did* pay £10 into my bank account at the end of Jan - not at my request
grr!
At this rate I'm not sure if I can be bothered - do I trust them anymore?!0
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