Samsung Washing Machine

Bradden

gefnew said:

Have a look at sogat rules and then claim.

It seems you may not be up to date  on consumer law.. might be worthwhile brushing up before advising anyone else.

JulianS

I have the same problem with the door seal. I do not believe after owning the machine the seals are  'fit for purpose' (Consumer Rights Act 2015)  and mine has not lasted a reasonable amount of time. Therefore it was not of 'satisfactory quality' (Consumer Rights Act 2015). As a result of this fault, the water  leaking makes it  unsafe and damaged to my floor occurred  so a claim may be possible now against the manufacturer directly (Consumer Protection Act 1987 )- in addition to the retailer where I should claim. Do not be scared of using the Small Claims Court.

A number of people have the same problem who have never experienced this using other machines in the same way for decades. But can see how it looks to others, These individuals testimony like mine support the view it is an inherent fault in the machines-so communicate and post online with others. Up until 6 months a consumer website suggest it is up to the retailer to prove it is not an inherent fault as it is assumed it will be. Afterwards the consumer has the burden to prove, but check this- an independent report from an engineer or expert witness could be obtained seek to reclaim this cost.

I believe the outer wire under the seal (that has sharp exposed  edges) cut into this fragile seal in my case. We only put towels and bedding in. And the rubber is not of good quality that should last a reasonable amount of time.

Due to the amount of other people experiencing   this same  issue and their experience with washing machines,  I believe the fault is inherent to these machines .  Samsung has a 'triage' for seals (consider why) and denied responsibility initially. Now they stick bigger stickers near the seal warning of issues you will not normally need to consider,  from your already  well practice use of washing machines.

Also the seal is cheap to buy and easy to fit but fitting yourself may invalidate the 'warranty' in my case 5 years. Which I advise you inspect as it was not what I expected of a warranty or have experienced in the past with other manufacturers.