WARNING - You DON'T have much time - EDF may overcharge if you don't respond by 3 April !

Gerry1

Mobtr said:

Gerry1 said:

Surprise, surprise, EDF admit that they experienced technical issues with their website which prevented customers submitting readings on 31 March.  If you missed the midnight deadline (the EDF system does not allow you give the date of the reading), EDF will have estimated the 31 March readings and applied your readings to 1 April (or the date when you were finally able to submit them).  If EDF under estimated your 31 March readings, they will overcharge you on the variance.

They have an online form where you can submit your 31 March readings, but you have only until 3 April to respond !

Call me cynical, but how do you even know you have been overcharged unless you successfully battled to get through to EDF and persuaded them to generate a new bill?  By allowing such a ridiculously short window to submit the online form, EDF will be profiting from overcharging caused by their website failure, e.g. for each gas unit that they underestimate, they will overcharge by £1.01 (Imperial meter) or 35.8p (metric meter).

Of course you can just wait until all the hysteria has died down, ring them & say this was my reading on 31 March which they can quite easily add to your account 

You've obviously never tried ringing EDF !  Probably easier to reach the Queen, BoJo or the Pope...

wild666

Gerry1 said:

Surprise, surprise, EDF admit that they experienced technical issues with their website which prevented customers submitting readings on 31 March.  If you missed the midnight deadline (the EDF system does not allow you give the date of the reading), EDF will have estimated the 31 March readings and applied your readings to 1 April (or the date when you were finally able to submit them).  If EDF under estimated your 31 March readings, they will overcharge you on the variance.

They have an online form where you can submit your 31 March readings, but you have only until 3 April to respond !

Call me cynical, but how do you even know you have been overcharged unless you successfully battled to get through to EDF and persuaded them to generate a new bill?  By allowing such a ridiculously short window to submit the online form, EDF will be profiting from overcharging caused by their website failure, e.g. for each gas unit that they underestimate, they will overcharge by £1.01 (Imperial meter) or 35.8p (metric meter).

If you have a reading from the 31/3/22 preferably a photo of the reading showing the whole meter then they would have to accept that reading! If the reading they want to use is higher than the reading on the meter then I would accept that knowing that as the persons reading is lower than the reading they estimated i.e, your reading 1234 and their reading 1243, this will only work if the person has an analogue meter, not a smart meter as the readings are accurate on smart meters 

Mobtr

Gerry1 said:

Mobtr said:

Gerry1 said:

Surprise, surprise, EDF admit that they experienced technical issues with their website which prevented customers submitting readings on 31 March.  If you missed the midnight deadline (the EDF system does not allow you give the date of the reading), EDF will have estimated the 31 March readings and applied your readings to 1 April (or the date when you were finally able to submit them).  If EDF under estimated your 31 March readings, they will overcharge you on the variance.

They have an online form where you can submit your 31 March readings, but you have only until 3 April to respond !

Call me cynical, but how do you even know you have been overcharged unless you successfully battled to get through to EDF and persuaded them to generate a new bill?  By allowing such a ridiculously short window to submit the online form, EDF will be profiting from overcharging caused by their website failure, e.g. for each gas unit that they underestimate, they will overcharge by £1.01 (Imperial meter) or 35.8p (metric meter).

Of course you can just wait until all the hysteria has died down, ring them & say this was my reading on 31 March which they can quite easily add to your account 

You've obviously never tried ringing EDF !  Probably easier to reach the Queen, BoJo or the Pope...

I have on several occasions. Ring first thing on a morning, never had a problem