WARNING - You DON'T have much time - EDF may overcharge if you don't respond by 3 April !

QrizB

Thanks, just submitted mine (although I had given them a reading on the 28th, so there's not mugch wriggle room for them to get it badly wrong).

The link for the form is here:

https://www.edfenergy.com/submit-meter-read

razord

Gerry1 said:

Ectophile said:

If you submit a meter reading before the price rise, and another some time after, then the energy companies will apportion the units across the two rates.

So if you submitted a reading a week before the price rise, and another three weeks after, then they would charge you for 1/4 of the units at the old rate and 3/4 of them at the new rate.  It won't be exactly right, but not only will it be pretty close, but it could even end up in your favour if you're lucky.

You have a lot more faith in EDF than I do !

The algorithm for how that works and how things are split is nothing to do with EDF.

Ultrasonic

razord said:

Gerry1 said:

Ectophile said:

If you submit a meter reading before the price rise, and another some time after, then the energy companies will apportion the units across the two rates.

So if you submitted a reading a week before the price rise, and another three weeks after, then they would charge you for 1/4 of the units at the old rate and 3/4 of them at the new rate.  It won't be exactly right, but not only will it be pretty close, but it could even end up in your favour if you're lucky.

You have a lot more faith in EDF than I do !

The algorithm for how that works and how things are split is nothing to do with EDF.

Where does it come from then?

(Not that I'd expect a big issue if it did come from EDF itself.)

Tranboy

Unecessarily alarmist. Just logged in entered a meter reading and also filled in the online form....

....belt and braces...

razord

Ultrasonic said:

razord said:

Gerry1 said:

Ectophile said:

If you submit a meter reading before the price rise, and another some time after, then the energy companies will apportion the units across the two rates.

So if you submitted a reading a week before the price rise, and another three weeks after, then they would charge you for 1/4 of the units at the old rate and 3/4 of them at the new rate.  It won't be exactly right, but not only will it be pretty close, but it could even end up in your favour if you're lucky.

You have a lot more faith in EDF than I do !

The algorithm for how that works and how things are split is nothing to do with EDF.

Where does it come from then?

(Not that I'd expect a big issue if it did come from EDF itself.)

One of the videos from the Octopus CEO where he talked about how it's not that critical if you don't submit a read - he said the conspiracy theories about it are wrong because energy companies don't set the calculation for it, it's the "mysterious third party" industry people.

Edit: https://www.youtube.com/watch?v=syYxSc6jOyM - to be fair, he didn't say it they didn't set it - just that it was subject to regulation which stopped overcharging.

Gerry1

Tranboy said:

Unecessarily alarmist. Just logged in entered a meter reading and also filled in the online form....

....belt and braces...

Not alarmist in the slightest.  I have been overcharged, so I've merely let others know.

Unless you've just received a bill dated 1 April you wouldn't know you've been overcharged.

Ultrasonic

Gerry1 said:

Tranboy said:

Unecessarily alarmist. Just logged in entered a meter reading and also filled in the online form....

....belt and braces...

Not alarmist in the slightest.  I have been overcharged, so I've merely let others know.

Unless you've just received a bill dated 1 April you wouldn't know you've been overcharged.

The point is that there is a big distinction between a current estimate for 31 March being low and actually being overcharged by any significant amount once a meter reading has been submitted. Be that right now or at some point over the coming weeks. You could even end up being better off as a result of a later reading.

Tranboy

My last read was on January 22nd and my read today 2nd April is 10 cubic metres higher so I don't think I'll be eating Happy Shopper baked beans any time soon.

Mobtr

Gerry1 said:

Surprise, surprise, EDF admit that they experienced technical issues with their website which prevented customers submitting readings on 31 March.  If you missed the midnight deadline (the EDF system does not allow you give the date of the reading), EDF will have estimated the 31 March readings and applied your readings to 1 April (or the date when you were finally able to submit them).  If EDF under estimated your 31 March readings, they will overcharge you on the variance.

They have an online form where you can submit your 31 March readings, but you have only until 3 April to respond !

Call me cynical, but how do you even know you have been overcharged unless you successfully battled to get through to EDF and persuaded them to generate a new bill?  By allowing such a ridiculously short window to submit the online form, EDF will be profiting from overcharging caused by their website failure, e.g. for each gas unit that they underestimate, they will overcharge by £1.01 (Imperial meter) or 35.8p (metric meter).

Of course you can just wait until all the hysteria has died down, ring them & say this was my reading on 31 March which they can quite easily add to your account 

Northern_Wanderer

I submitted mine to EDF and have requested a bill which hasn't appeared yet. I'd like to say though that I've submitted readings to EDF before in between billing where there was a price change due to payment method change, they asked me for the reading at the time, they didn't bother to use my reading and estimated usage anyway. I have little faith in EDF. I just want to be billed correctly, is it really so difficult?