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British Gas Online Energy Usage Not Updating Anyone Else have Similar Problem ?

sarahj1990 · 2022-04-01 17:19:56

I have a smart meter and get my gas and electricity from British Gas. Until about 1 month ago I could log into my British Gas online account and see my energy usage. About 1 month it stopped updating. I phoned British Gas and they said there is a problem with all the customer accounts and this happened to everyone. They…

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Novice_investor101 Posts: 881 Forumite

22 April 2022 at 6:45PM

Mine has finally updated to the 7th April. That’s the electric. The gas smart meter has never worked & i still have to send readings in for that.
The IHD doesn’t connect to anything. Pretty pointless for me, smart meters.

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