Landis + Gyr E470 Type 5424 Error Code

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DrJive
DrJive Posts: 3 Newbie
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Hi

My smart meter stopped communicating last September with the IHD and my supplier Bulb. On the actual meter it permanently shows V38.03 10.02 and on the bottom line b2Y5530 neither the A or B button have any effect. I have been chasing up an engineer visit since last year but apparently there is a large backlog. I currently have no way of monitoring my usage, I assume neither do they.

Anyone know what the error means and the likely fix?

Cheers

Mark
«1

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  • DrJive
    DrJive Posts: 3 Newbie
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    This is the screen 
  • Germs66
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    My meter does exactly the same. I have tried for over a year for Bulb to do something about it but getting nowhere. I have now started the process of reporting Bulb to the ombudsman to see if they can help resolve.
  • DrJive
    DrJive Posts: 3 Newbie
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    They advised me it's a firmware issue and that the meter will need to be replaced. They also said they have no way of knowing my usage until it's resolved so are using estimated bills. 

    I hate estimated bills...
  • Germs66
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    I have just sent this to Bulb so lets see if this gets an answer.

    Please arrange to have a technician replace or fix my electricity meter as it has not displayed any reading for over 12 months and is also not sending you readings. I cannot continue to receive estimated bills. I have started to raise a case against Bulb with the ombudsman due to you not responding to my emails even though I have submitted images and descriptions of the issue several times. Looking at forums this issue seems to be quite common and is supposedly a firmware problem and needs the meter replacing. If this issue has to be resolved using the ombudsman I will be seeking compensation and will then change supplier. I only want to have a meter that works so I can pay for the electricity I am using, is this too much to ask for?


  • Gazbags42
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    I have the same problem, it has been the same for 13 months now also with Bulb. They sent me a text last week to ask me to send in a electricity meter reading as they hadn't had one for 13 months....can't make it up!!
    I have phoned and emailed loads of times. So frustrating. Even if I try to cut my usage with upcoming price rises it will make no difference to my estimated bills. No wonder people get anxiety problems. Hope there is a response and action from ofgem. Please let us know🙂👍. 
  • MWT
    MWT Posts: 9,290 Forumite
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    Gazbags42 said:
    I have the same problem, it has been the same for 13 months now also with Bulb. They sent me a text last week to ask me to send in a electricity meter reading as they hadn't had one for 13 months....can't make it up!!
    I have phoned and emailed loads of times. So frustrating. Even if I try to cut my usage with upcoming price rises it will make no difference to my estimated bills. No wonder people get anxiety problems. Hope there is a response and action from ofgem. Please let us know🙂👍. 
    Even before all these recent problems, back in 2018 I had to switch away from Bulb to get a faulty meter replaced after months of chasing them...
    This isn't something they handle well it seems...
    I would not wait any longer, if you have not already done so, make a formal complaint and ask for a deadlock letter so you can go straight to the Ombudsman ...

  • Chrysalis
    Chrysalis Posts: 4,185 Forumite
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    DrJive said:
    They advised me it's a firmware issue and that the meter will need to be replaced. They also said they have no way of knowing my usage until it's resolved so are using estimated bills. 

    I hate estimated bills...
    Yep sounds like its crashed.

    A reboot may sort it out, but giving customers that kind of access in this industry probably not a good idea so not surprised at meter replacement, hope it happens soon for you, as you might be getting overbilled.
  • FailingOracle
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    Same meter. after 30 months of correct operation it broke 7th Feb 2022. Then 8 months of hassle....so far!
    2 engineer visits..failed. Supplier then issued a badly worded insulting 'deadlock' letter which basically says they can't fix it. So to the Ombudsman. I thought this would be a slam dunk, but no. Get this:
    The Ombudsman have declared the smartmeter is not faulty even though none of the smart features work. Why 'not faulty' ? because you can still take manual readings!!!
    This is some weird manipulation of truth and the English language...Madness!!
    The Ombudsman told me that the DCC (Data Communications Company) is responsible for infrastructure and correct working of the smart meters. The DCC 'believe' it is a firmware issue in the electric meter, but get this:
    The resolution date could be as late as June 2025 !! This is insane. I've appealed..but verbally they told me it will fail.
    So HAN and IHD not working, WAN seems to be trying but fails. No automatic meter readings, no monitoring.
    Trying another approach, if that fails watchdog and MP... who else can help?
  • [Deleted User]
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    The ombudsman is correct. Legally you must be provided with a meter that accurately records your usage. Yours does, so it is not faulty in that sense.

    Neither watchdog nor your MP will be able to do anything about it.
  • Chrysalis
    Chrysalis Posts: 4,185 Forumite
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    edited 11 October 2022 at 3:17PM
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    An MP could potentially push for a change of law or change of remit for Ofgem which would in turn potentially affect the ombudsman.  But its very unlikely to do anything in the short term.

    The next step if you not happy is going legal but if the supplier has no obligation in your contract to provide a smart meter then this will fall flat on its face,  I do agree its a bit comical calling a smart meter not faulty when its smart functions are broken.  Its a bit like saying a oven is working fine when the thermostat is broken because you can manually turn it on and off to maintain temperature.

    We need a proper push for smart meter rollout which would oblige suppliers to get this stuff fixed but I think it will be far from a priority right now so our energy supply will remain dated. :(
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