Trustpilot Reviews site

Hi,

Is Trustpilot mainly for UK reviewers or Global?

In their search filter options you have:

- Asking for reviews

- Claimed

- Unclaimed

Does Unclaimed mean the company doesn't have a trustpilot account but instead the customers doing the reviews for that company made the trustpilot account for them?

What's the difference between asking for reviews and claimed?

Lastly what red flags should a reader on trustpilot look out for to see whether the reviews are genuine or fake?

Cheers,

«1

Comments

  • bery_451
    bery_451 Posts: 1,814 Forumite
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    Bump any advice?
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    edited 20 April 2022 at 9:09AM
    Trustpilot operates globally.

    Unclaimed means no one had claimed the account so as to have the right to reply, etc.

    Asking for reviews means that the company owning the accounts asks customers for reviews. Claimed means a company has claimed that account.

    Fake reviews are usually noticeable from the language used, repeated phrases, five star ratings amongst a sea of 1s and 2s, and from user names.
  • bery_451
    bery_451 Posts: 1,814 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Trustpilot operates globally.

    Unclaimed means no one had claimed the account so as to have the right to reply, etc.

    Asking for reviews means that the company owning the accounts asks customers for reviews. Claimed means a company has claimed that account.

    Fake reviews are usually noticeable from the language used, repeated phrases, five star ratings amongst a sea of 1s and 2s, and from user names.
    Okay how do trustpilot track how many asks the company is asking its customers for reviews?

    So any customer can setup a trustpilot account for that company allowing numerous reviews to be posted and later on the company just simply claims that account after just discovering it on trustpilot you mean?

    Customers that are registered on trustpilot hence they have trustpilot usernames are more likely to post fake reviews than anonymous non-registered customers you meant?
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    bery_451 said:
    Trustpilot operates globally.

    Unclaimed means no one had claimed the account so as to have the right to reply, etc.

    Asking for reviews means that the company owning the accounts asks customers for reviews. Claimed means a company has claimed that account.

    Fake reviews are usually noticeable from the language used, repeated phrases, five star ratings amongst a sea of 1s and 2s, and from user names.
    Okay how do trustpilot track how many asks the company is asking its customers for reviews?

    So any customer can setup a trustpilot account for that company allowing numerous reviews to be posted and later on the company just simply claims that account after just discovering it on trustpilot you mean?

    Customers that are registered on trustpilot hence they have trustpilot usernames are more likely to post fake reviews than anonymous non-registered customers you meant?
    They track it through the traffic to the site. You'll have seen companies saying 'leave us a review on Trustpilot through this link'.

    Trustpilot will contact companies to persuade them to pay for ownership and right to reply. 

    You need to register to leave a review. Fake reviews have certain hallmarks. eg

    "I had my doubts about this company after reading some reviews, but I needn't have worried. Bob from Company X went above and beyond in providing excellent service and I will recommend to all my friends. Jenny Smith" (or other generic, safe, normal name)

    It's a very different style from real reviews.
  • bery_451
    bery_451 Posts: 1,814 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    bery_451 said:
    Trustpilot operates globally.

    Unclaimed means no one had claimed the account so as to have the right to reply, etc.

    Asking for reviews means that the company owning the accounts asks customers for reviews. Claimed means a company has claimed that account.

    Fake reviews are usually noticeable from the language used, repeated phrases, five star ratings amongst a sea of 1s and 2s, and from user names.
    Okay how do trustpilot track how many asks the company is asking its customers for reviews?

    So any customer can setup a trustpilot account for that company allowing numerous reviews to be posted and later on the company just simply claims that account after just discovering it on trustpilot you mean?

    Customers that are registered on trustpilot hence they have trustpilot usernames are more likely to post fake reviews than anonymous non-registered customers you meant?
    They track it through the traffic to the site. You'll have seen companies saying 'leave us a review on Trustpilot through this link'.

    Trustpilot will contact companies to persuade them to pay for ownership and right to reply. 

    You need to register to leave a review. Fake reviews have certain hallmarks. eg

    "I had my doubts about this company after reading some reviews, but I needn't have worried. Bob from Company X went above and beyond in providing excellent service and I will recommend to all my friends. Jenny Smith" (or other generic, safe, normal name)

    It's a very different style from real reviews.

    Fake reviews are usually noticeable from the language used, repeated phrases, five star ratings amongst a sea of 1s and 2s, and from user names.

    Do you mean registered user names that is used to login in to the trustpilot site or generic names like john smith that determine whether the review is more likely to be fake or not?
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    Hi, I just googled "How does Trustpilot work" and many links popped up, like this one -

    https://uk.trustpilot.com/trust/how-reviews-work

    Your post started me wondering about how Trustpilot works, too so I'm going to have a look at some of those links myself.

    Thanks for that.  :)
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • DO NOT TRUST TRUST-PILOT.  THEY CANCEL GENUINE CUSTOMER REVIEWS ON THE REQUEST OF THE CLIENT. 

    I wrote a genuine review - and they removed it because the company (parcelcompare in this case from whom I had had diabolically bad service) - requested it be removed!  I am a genuine customer!  And they simply removed my review based on nothing but the fact that parcelcompare asked them to remove it!  

    Shame on them.

    DO NOT TRUST TRUST_PILOT.


  • bery_451
    bery_451 Posts: 1,814 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    DO NOT TRUST TRUST-PILOT.  THEY CANCEL GENUINE CUSTOMER REVIEWS ON THE REQUEST OF THE CLIENT. 

    I wrote a genuine review - and they removed it because the company (parcelcompare in this case from whom I had had diabolically bad service) - requested it be removed!  I am a genuine customer!  And they simply removed my review based on nothing but the fact that parcelcompare asked them to remove it!  

    Shame on them.

    DO NOT TRUST TRUST_PILOT.


    Okay you know of a better alternative site to trustpilot?
  • Trustpilot / trust a trader / good garage scheme etc etc.....all a waste of time 
  • liggerz87
    liggerz87 Posts: 391 Forumite
    First Anniversary First Post Name Dropper
    Google reviews as it's harder to get a review removed but do take reviews with a pin h of salt as anyone can say anything
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