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Crazy water bills

mml224
Forumite Posts: 15
Forumite

in Water bills
Hi folks, had my head in the sand for a while now and didn't notice the water bills doubling a few months ago...
Logged in to my account and the balance said £480, i then submitted a meter reading and it raised to £785! I pay £145 a month at the moment.
What I can't understand is the account doesn't say credit or debit. I rang them to enquire and they stated that is the debt I am in!
This doesn't seem right to me. How can showing a balance of £700 in black mean it is what I owe them?
Advice appreciated folks because right now that is a hell of a lot of money and right now I can't tell who owes what!
Cheers.
Logged in to my account and the balance said £480, i then submitted a meter reading and it raised to £785! I pay £145 a month at the moment.
What I can't understand is the account doesn't say credit or debit. I rang them to enquire and they stated that is the debt I am in!
This doesn't seem right to me. How can showing a balance of £700 in black mean it is what I owe them?
Advice appreciated folks because right now that is a hell of a lot of money and right now I can't tell who owes what!
Cheers.

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Comments
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Assuming this is not an April fool's joke.What is your company?Do you have a meter?Is so how many cubic metres do your bills say you are using?If no meter what is your Rateable Value(shown on bill)0
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No to April fools, United Utilities, yes to the meter, aparently since November we have averaged 650 litres a day.
I am going to check for a leak by turning the stop tap off and taking a read on either side, because this amount seems pretty crazy.
Still, why can I not tell from the account status above whether I am in credit or debit? To me, the screen is presented as if they have excess money of mine!0 -
There are two adults and two teens however... But I still have seen no evidence to suggest anyone has used that much water!0
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mml224 said:There are two adults and two teens however... But I still have seen no evidence to suggest anyone has used that much water!
What is your actual usage over the whole of the last year?
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I cannot find how many cubic meters we use, but given they have stated .65m^3 average I guess that means .65*365=237.25 m^3 a year.
£1.85/m3 water
£1.241/m3 waste
=£3.091*237.25=£733.33+other charges (standing etc..)../12≈£61
Which would be fine, if only I knew what the £785.20 was referring to in the balance above! Crazy there is absolutely no reference to it being owed to myself or the water company or am I missing something obvious here?
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Just to add, our original monthly amount was about £68 a few months ago. Something has made them put the D/D up and it points to the 700 figure being a debt, so to speak.0
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I've left the stop tap on for an hour and the meter has not moved. I am not aware of any leaks in the house, and as there is a cellar, they should be easy enough to find I'd think. The plumbers that come to this (rented) place are useless though and I have had to repair a leak they caused previously, but it was almost non-existant...0
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mml224 said:Which would be fine, if only I knew what the £785.20 was referring to in the balance above! Crazy there is absolutely no reference to it being owed to myself or the water company or am I missing something obvious here?0
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MattMattMattUK said:mml224 said:Which would be fine, if only I knew what the £785.20 was referring to in the balance above! Crazy there is absolutely no reference to it being owed to myself or the water company or am I missing something obvious here?0
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mml224 said:MattMattMattUK said:mml224 said:Which would be fine, if only I knew what the £785.20 was referring to in the balance above! Crazy there is absolutely no reference to it being owed to myself or the water company or am I missing something obvious here?0
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