Crazy water bills

11 Posts

in Water Bills
Hi folks, had my head in the sand for a while now and didn't notice the water bills doubling a few months ago...
Logged in to my account and the balance said £480, i then submitted a meter reading and it raised to £785! I pay £145 a month at the moment.
What I can't understand is the account doesn't say credit or debit. I rang them to enquire and they stated that is the debt I am in!
This doesn't seem right to me. How can showing a balance of £700 in black mean it is what I owe them?
Advice appreciated folks because right now that is a hell of a lot of money and right now I can't tell who owes what!
Cheers.
Logged in to my account and the balance said £480, i then submitted a meter reading and it raised to £785! I pay £145 a month at the moment.
What I can't understand is the account doesn't say credit or debit. I rang them to enquire and they stated that is the debt I am in!
This doesn't seem right to me. How can showing a balance of £700 in black mean it is what I owe them?
Advice appreciated folks because right now that is a hell of a lot of money and right now I can't tell who owes what!
Cheers.

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I am going to check for a leak by turning the stop tap off and taking a read on either side, because this amount seems pretty crazy.
Still, why can I not tell from the account status above whether I am in credit or debit? To me, the screen is presented as if they have excess money of mine!
What is your actual usage over the whole of the last year?
£1.85/m3 water
£1.241/m3 waste
=£3.091*237.25=£733.33+other charges (standing etc..)../12≈£61
Which would be fine, if only I knew what the £785.20 was referring to in the balance above! Crazy there is absolutely no reference to it being owed to myself or the water company or am I missing something obvious here?