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Energy websites crash as customers rush to submit their meter readings - DON'T panic, you have time

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  • JoT99
    JoT99 Posts: 1 Newbie
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    WARNING - I have a smart meter and so the advice has been that there was no need to submit a meter reading on 31st March 2022. However, got my bill today to find that British Gas have estimated the reading! And guess what, they have underestimated! I know this because I took photos of my meter readings on 31st March, just in case. Good job I did. How many others have been caught out by this but did not take a reading because they should not have had to? How much money are British Gas making if they are doing this across the board to customers with a smart meter?
  • MattMattMattUK
    MattMattMattUK Posts: 8,906 Forumite
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    JoT99 said:
    WARNING - I have a smart meter and so the advice has been that there was no need to submit a meter reading on 31st March 2022. However, got my bill today to find that British Gas have estimated the reading! And guess what, they have underestimated! I know this because I took photos of my meter readings on 31st March, just in case. Good job I did. How many others have been caught out by this but did not take a reading because they should not have had to? How much money are British Gas making if they are doing this across the board to customers with a smart meter?
    It is likely that submitting a reading would have made no difference, as the smart meter submitted a reading, the issue is more likely to do with the huge number of people submitting readings causing issues with the system. The advice was also not to submit a reading if on a smart meter, but to take pictures of the meters displaying the readings so that these could be used if needed. It is also likely that once the smart meter data has been properly processed then an amended bill will be issued, contacting them may or may not accelerate that process.

    BG are likely not making anything extra from this as it will all get resolved. 
  • pigput
    pigput Posts: 8 Forumite
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    Hi

    I'm with EDF and last submitted my meter readings on 19th March. Due to a mixup with me and my wife we didn't do them on or around the 31st.

    I'm now getting texts from EDF to say I need to submit my readings.

    Should I do this now? Or leave it with the last reading?

    Thanks in advance 
  • MattMattMattUK
    MattMattMattUK Posts: 8,906 Forumite
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    pigput said:
    Hi

    I'm with EDF and last submitted my meter readings on 19th March. Due to a mixup with me and my wife we didn't do them on or around the 31st.

    I'm now getting texts from EDF to say I need to submit my readings.

    Should I do this now? Or leave it with the last reading?

    Thanks in advance 
    You should submit a meter readings, refusing to submit a meter reading when requested makes no sense. 
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