Ebay refused refund

mgfvvc

Manxman_in_exile said:

I'm often surprised when people start new threads on here - often with a lot of irrelevant detail - but fail to mention things like dates etc.

Maybe it's because I come from a working background where dates and timelines were important factors, but surely you don't need to have insider knowledge of consumer law to appreciate that simple facts like when you bought something and how long you had it before it broke or malfunctioned might be significant?

I'm not aiming to litigate it on here. The sort of information I would appreciate at this point is how to get past the "computer says no" on ebay to someone at ebay who can actually help or whether there's any point reporting the seller to trading standards.

My working assumption is that ebay won't give a monkey's, trading standards won't have the resources to do anything and small claims is completely swamped and not worth the hassle.

If there's a practical route to restitution I will put precise details together, but honestly I think posting on here is more valuable as a warning to others of how ebay sellers can game the returns system.

Undervalued

mgfvvc said:

Manxman_in_exile said:

I'm often surprised when people start new threads on here - often with a lot of irrelevant detail - but fail to mention things like dates etc.

Maybe it's because I come from a working background where dates and timelines were important factors, but surely you don't need to have insider knowledge of consumer law to appreciate that simple facts like when you bought something and how long you had it before it broke or malfunctioned might be significant?

I'm not aiming to litigate it on here. The sort of information I would appreciate at this point is how to get past the "computer says no" on ebay to someone at ebay who can actually help or whether there's any point reporting the seller to trading standards.

My working assumption is that ebay won't give a monkey's, trading standards won't have the resources to do anything and small claims is completely swamped and not worth the hassle.

If there's a practical route to restitution I will put precise details together, but honestly I think posting on here is more valuable as a warning to others of how ebay sellers can game the returns system.

That won't directly help you as they do not deal / arbitrate in individual disputes.

born_again

mgfvvc said:

Manxman_in_exile said:

I'm often surprised when people start new threads on here - often with a lot of irrelevant detail - but fail to mention things like dates etc.

Maybe it's because I come from a working background where dates and timelines were important factors, but surely you don't need to have insider knowledge of consumer law to appreciate that simple facts like when you bought something and how long you had it before it broke or malfunctioned might be significant?

I'm not aiming to litigate it on here. The sort of information I would appreciate at this point is how to get past the "computer says no" on ebay to someone at ebay who can actually help or whether there's any point reporting the seller to trading standards.

My working assumption is that ebay won't give a monkey's, trading standards won't have the resources to do anything and small claims is completely swamped and not worth the hassle.

If there's a practical route to restitution I will put precise details together, but honestly I think posting on here is more valuable as a warning to others of how ebay sellers can game the returns system.

So what date was the actual purchase to when the bed broke? A important part to getting the correct advice.

As has been said Ebay are not the retailer. Retailer has done as they are required under the consumer rights. Ebay are just a 3rd party, who can act if the retailers fails in their duty/obligation & force a result.

bris

born_again said:

mgfvvc said:

Manxman_in_exile said:

I'm often surprised when people start new threads on here - often with a lot of irrelevant detail - but fail to mention things like dates etc.

Maybe it's because I come from a working background where dates and timelines were important factors, but surely you don't need to have insider knowledge of consumer law to appreciate that simple facts like when you bought something and how long you had it before it broke or malfunctioned might be significant?

I'm not aiming to litigate it on here. The sort of information I would appreciate at this point is how to get past the "computer says no" on ebay to someone at ebay who can actually help or whether there's any point reporting the seller to trading standards.

My working assumption is that ebay won't give a monkey's, trading standards won't have the resources to do anything and small claims is completely swamped and not worth the hassle.

If there's a practical route to restitution I will put precise details together, but honestly I think posting on here is more valuable as a warning to others of how ebay sellers can game the returns system.

So what date was the actual purchase to when the bed broke? A important part to getting the correct advice.

As has been said Ebay are not the retailer. Retailer has done as they are required under the consumer rights. Ebay are just a 3rd party, who can act if the retailers fails in their duty/obligation & force a result.

It's not about the purchase date, it's about the delivery date. I am therefor assuming it broke with 3 weeks of delivery.

So no the retailer is not doing what they are required to do.

The right to reject faulty goods within 30 days from the day after the goods were supplied is now a legal right.

born_again

Well until OP confirms this we are all in the dark. For all we know it was sat waiting to be built for 3 weeks before child got to use it 🤷‍♂️

WhoopsIDidItAgainITrolledWithYourHeart

mgfvvc said:

Manxman_in_exile said:

I'm often surprised when people start new threads on here - often with a lot of irrelevant detail - but fail to mention things like dates etc.

Maybe it's because I come from a working background where dates and timelines were important factors, but surely you don't need to have insider knowledge of consumer law to appreciate that simple facts like when you bought something and how long you had it before it broke or malfunctioned might be significant?

I'm not aiming to litigate it on here. The sort of information I would appreciate at this point is how to get past the "computer says no" on ebay to someone at ebay who can actually help or whether there's any point reporting the seller to trading standards.

My working assumption is that ebay won't give a monkey's, trading standards won't have the resources to do anything and small claims is completely swamped and not worth the hassle.

If there's a practical route to restitution I will put precise details together, but honestly I think posting on here is more valuable as a warning to others of how ebay sellers can game the returns system.

You have contractual rights with eBay that are whatever eBay's terms and conditions are.

Your legal rights are against the seller, and yes, you'll have to pursue them against the actual seller, not eBay.

There is no magic "gotcha" that you can use against eBay to make them suddenly responsible for the non-performance of the seller, unless you can find a way to show they've breached their own terms and conditions.

Manxman_in_exile

born_again said:

mgfvvc said:

Manxman_in_exile said:

I'm often surprised when people start new threads on here - often with a lot of irrelevant detail - but fail to mention things like dates etc.

Maybe it's because I come from a working background where dates and timelines were important factors, but surely you don't need to have insider knowledge of consumer law to appreciate that simple facts like when you bought something and how long you had it before it broke or malfunctioned might be significant?

I'm not aiming to litigate it on here. The sort of information I would appreciate at this point is how to get past the "computer says no" on ebay to someone at ebay who can actually help or whether there's any point reporting the seller to trading standards.

My working assumption is that ebay won't give a monkey's, trading standards won't have the resources to do anything and small claims is completely swamped and not worth the hassle.

If there's a practical route to restitution I will put precise details together, but honestly I think posting on here is more valuable as a warning to others of how ebay sellers can game the returns system.

So what date was the actual purchase to when the bed broke? A important part to getting the correct advice...

Well I did prompt the OP for this information but they seemed to get a bit shirty about it...