Fedex debt collectors after me after company failed to pay import duties

Thrugelmir

thedoberman10 said:

Thrugelmir said:

I'd say that their website hasn't been updated properly. They'll stand by their formal terms and conditions of trade as quoted previously. 

I've said several times that they have accepted responsibility. Whether they should have paid the duty is not up for debate. They themselves have apologised and are doing the opposite of what you're speculating. 

Accepting responsibility and actually making reimbursement are two totally different things. Many European companies have been withdrawing from selling into the UK due to the increased cost and administration of doing so.  I'd expect the website pages to be updated in due course. 

WhoopsIDidItAgainITrolledWithYourHeart

Thrugelmir said:

thedoberman10 said:

Thrugelmir said:

I'd say that their website hasn't been updated properly. They'll stand by their formal terms and conditions of trade as quoted previously. 

I've said several times that they have accepted responsibility. Whether they should have paid the duty is not up for debate. They themselves have apologised and are doing the opposite of what you're speculating. 

Accepting responsibility and actually making reimbursement are two totally different things. Many European companies have been withdrawing from selling into the UK due to the increased cost and administration of doing so.  I'd expect the website pages to be updated in due course. 

Ultimately you have a legal responsibility to FedEx to reimburse them for the import charges and their fee.

Separately Altra has a contractual responsibility to pay for them.

You'll have to pay FedEx first and chase Altra later, unfortunately.

thedoberman10

Thrugelmir said:

thedoberman10 said:

Thrugelmir said:

I'd say that their website hasn't been updated properly. They'll stand by their formal terms and conditions of trade as quoted previously. 

I've said several times that they have accepted responsibility. Whether they should have paid the duty is not up for debate. They themselves have apologised and are doing the opposite of what you're speculating. 

Accepting responsibility and actually making reimbursement are two totally different things. Many European companies have been withdrawing from selling into the UK due to the increased cost and administration of doing so.  I'd expect the website pages to be updated in due course. 

Have you got any advice at all?

Manxman_in_exile

WhoopsIDidItAgainITrolledWithYourHeart said:

Thrugelmir said:

thedoberman10 said:

Thrugelmir said:

I'd say that their website hasn't been updated properly. They'll stand by their formal terms and conditions of trade as quoted previously. 

I've said several times that they have accepted responsibility. Whether they should have paid the duty is not up for debate. They themselves have apologised and are doing the opposite of what you're speculating. 

Accepting responsibility and actually making reimbursement are two totally different things. Many European companies have been withdrawing from selling into the UK due to the increased cost and administration of doing so.  I'd expect the website pages to be updated in due course. 

Ultimately you have a legal responsibility to FedEx to reimburse them for the import charges and their fee.

Separately Altra has a contractual responsibility to pay for them.

You'll have to pay FedEx first and chase Altra later, unfortunately.

I agree.

(Your posting style rings a bell for some reason... )

WhoopsIDidItAgainITrolledWithYourHeart

 said:

said:

said:

thedoberman10 said:

Thrugelmir said:

I'd say that their website hasn't been updated properly. They'll stand by their formal terms and conditions of trade as quoted previously. 

I've said several times that they have accepted responsibility. Whether they should have paid the duty is not up for debate. They themselves have apologised and are doing the opposite of what you're speculating. 

Accepting responsibility and actually making reimbursement are two totally different things. Many European companies have been withdrawing from selling into the UK due to the increased cost and administration of doing so.  I'd expect the website pages to be updated in due course. 

Ultimately you have a legal responsibility to FedEx to reimburse them for the import charges and their fee.

Separately Altra has a contractual responsibility to pay for them.

You'll have to pay FedEx first and chase Altra later, unfortunately.

I agree.

(Your posting style rings a bell for some reason... )

If you mean I string a bunch of words together that may or may not have any value, I think that's quite common on this forum.

mattyprice4004

thedoberman10 said:

There isn't a bluff for you to call. They believe you owe the money.

Could you not apply this to many parking charges? Calling their bluff is just refusing to pay and in some instances they just can't be bothered with it. 

This isn't Euro Car Parks though, it's HMRC. 
The money is owed to them and they'll get it - just pay up and sort it after. 

It's one thing when it's a car park debt, it's another entirely when it's FedEx / HMRC for goods they can prove you signed for and are now in possession of. 

visidigi

Don't pay FedEx without first pushing the shipper to. Very easy for the shipper to contact FedEx and settle the costs themselves by accepting the charges on account.