Fedex debt collectors after me after company failed to pay import duties

born_again

thedoberman10 said:

the_lunatic_is_in_my_head said:

Do you have a link to the page where they say they'll pay the customs fees?

They state 'Please note that any import fee or additional shipping cost given by Brexit are taken care by Altra Running. You take care of your feet' when you go through to the shopping cart. 

Off the top of my head they are also saying things along the lines of 'we hope you will decide to accept our apologies'

I have also bought off them twice before and they've covered the import duty both times. Thanks for your message. 

https://www.altrarunning.eu/eu/faq/shipping-info

 >>>If you order from a country outside the European Union, any customs duty for import shall be payable by the consignee. The client is advised to contact with customs authorities to verity duties and any restrictions on import.<<<

sheramber

thedoberman10 said:

the_lunatic_is_in_my_head said:

Do you have a link to the page where they say they'll pay the customs fees?

They state 'Please note that any import fee or additional shipping cost given by Brexit are taken care by Altra Running. You take care of your feet' when you go through to the shopping cart. 

Off the top of my head they are also saying things along the lines of 'we hope you will decide to accept our apologies'

I have also bought off them twice before and they've covered the import duty both times. Thanks for your message. 

where do they state that , as nobody else seems to be able to find this statement?

MattMattMattUK

thedoberman10 said:

the_lunatic_is_in_my_head said:

Do you have a link to the page where they say they'll pay the customs fees?

They state 'Please note that any import fee or additional shipping cost given by Brexit are taken care by Altra Running. You take care of your feet' when you go through to the shopping cart. 

Off the top of my head they are also saying things along the lines of 'we hope you will decide to accept our apologies'

I have also bought off them twice before and they've covered the import duty both times. Thanks for your message. 

Even if that text is correct and I cannot find it anywhere on their website, duty and VAT are not an import fee or additional shipping, so even that text in no way stipulates they will pay.

thedoberman10

sheramber said:

thedoberman10 said:

the_lunatic_is_in_my_head said:

Do you have a link to the page where they say they'll pay the customs fees?

They state 'Please note that any import fee or additional shipping cost given by Brexit are taken care by Altra Running. You take care of your feet' when you go through to the shopping cart. 

Off the top of my head they are also saying things along the lines of 'we hope you will decide to accept our apologies'

I have also bought off them twice before and they've covered the import duty both times. Thanks for your message. 

where do they state that , as nobody else seems to be able to find this statement?

When you go to checkout an item and in the shopping basket. Why would I make this up?

thedoberman10

Even if that text is correct and I cannot find it anywhere on their website, duty and VAT are not an import fee or additional shipping, so even that text in no way stipulates they will pay.

Import duty is exactly 'import fee or additional shipping cost'

thedoberman10

lord give me strength 

Thrugelmir

thedoberman10 said:

Even if that text is correct and I cannot find it anywhere on their website, duty and VAT are not an import fee or additional shipping, so even that text in no way stipulates they will pay.

Import duty is exactly 'import fee or additional shipping cost'

I'd say that their website hasn't been updated properly. They'll stand by their formal terms and conditions of trade as quoted previously. 

Manxman_in_exile

That does seem misleading.

It doesn't read as a very "good" translation into english.  I wonder what they actually intended it to mean?  If they meant what it reads as, I'd expect them to be paying the fees Fedex are chasing you for.

You might end up having to pay Fedex and chase Altra for a refund.  I'd say that on the basis of that wording they should be refunding you.  what your chances are of getting it back, I wouldn't like to say.  Are you a good customer?

(PS  -  thanks for the info about the shoes.  I don't think they're for me as I have a narrow foot.  Mark Lewis has done a couple of video reviews of them and mentions them when he chats about his running equipment.  And yes - I think he has a wide foot and like you prefers little or no drop to his shoes.  He's also worn those Vibram five-toe things... )

thedoberman10

Manxman_in_exile said:

That does seem misleading.

It doesn't read as a very "good" translation into english.  I wonder what they actually intended it to mean?  If they meant what it reads as, I'd expect them to be paying the fees Fedex are chasing you for.

You might end up having to pay Fedex and chase Altra for a refund.  I'd say that on the basis of that wording they should be refunding you.  what your chances are of getting it back, I wouldn't like to say.  Are you a good customer?

(PS  -  thanks for the info about the shoes.  I don't think they're for me as I have a narrow foot.  Mark Lewis has done a couple of video reviews of them and mentions them when he chats about his running equipment.  And yes - I think he has a wide foot and like you prefers little or no drop to his shoes.  He's also worn those Vibram five-toe things... )

Yeah, I think that's what i'll have to do. Just hassle them until they can bear it no longer. 

(and yeah, definitely stick with your Nikes and Asics if you've got a narrow foot! I'd love the chance to have a pair of vaporflys without my little toe going numb. And the less said about the Vibrams the better) 

thedoberman10

Thrugelmir said:

I'd say that their website hasn't been updated properly. They'll stand by their formal terms and conditions of trade as quoted previously. 

I've said several times that they have accepted responsibility. Whether they should have paid the duty is not up for debate. They themselves have apologised and are doing the opposite of what you're speculating.