Shell energy

[Deleted User]

London_1 said:

it seems to be permanantly busy I have no wish for a meter as I am capable of reading my own meter .is this perhaps a way to push people into getting a meter put in ?

Smart meters are not as many people believe being installed just to provide automatic meter readings. They are part of a smart grid which is needed to match constantly changing renewable energy with demand. When the Grid states that it is putting a coal-fired power station on standby, we are all paying for this even if the power station generates no output.

Smart meters also give you access to cheaper tariffs. My gas price today is 5.79p/kWh and it has been lower over the last few weeks.

Electrickery

London_1 said:

it seems to be permanantly busy I have no wish for a meter as I am capable of reading my own meter .is this perhaps a way to push people into getting a meter put in ?

I don't believe it is actually busy, they are just saying it at this time, not sure why.

Having tried to submit readings during the evening a day ago, I was redirected to the page saying:

        We apologise for the delay - our website is extremely busy right now.

So, I figured (wrongly) that I could log in later when it wasn't busy, see what you make of the results.
(Yes, all the times are accurate, give or so a minute.)

• Login attempt: 00.15
  We apologise for the delay - our website is extremely busy right now.
  Figure I'll watch a movie.
  
  
• Login attempt: 01.15
  Surely people must be going to bed by now?
  We apologise for the delay - our website is extremely busy right now.
  
  
• Login attempt: 02.15
  Movie's finished a while back, website can't possibly still be busy, surely.
  We apologise for the delay - our website is extremely busy right now.
  Better watch something else to kill time.
  
  
• Login attempt:  03.15
  Okay, this is getting silly. Honestly, how many people besides me will be trying to log in to this specific utility company at this hour!
  We apologise for the delay - our website is extremely busy right now.
  Clearly all their customers are getting desperate, not to mention insomnia!
  
  
• Final Login attempt: 03.45
  Get a visit from Zebedee suggesting I go to bed (or I may be hallucinating from sleep deprivation),
  but before I do, let's just check:
  We apologise for the delay - our website is extremely busy right now.
  !!!!!!!!!!
  
  
• 04.00 ... Browse moneysavingexpert and apply for forum account!
  
  
• 04.05 ... Receive notification asking me to confirm e-mail address.
  At least someone can host a webstite that still works in the middle of the night,
  though I suspect I could have done this a lot earlier without any problem.
  (And the password security is done properly as well, none of this nonsense about
   having to choose one capital letter, one digit, and some punctuation as well which
   has been long discredited by security experts as it just results in weak passwords.)
  

It's about time Shell Energy started considering their customers more and provided a usable service.

They want people to manage their account online as they don't want to deal with the cost of printing
and sending paper statements, but if I can't log in, not only can I not submit readings but neither can
I check payments or download my bills. The system becomes unusable.

I'll never believe another website message from them saying how busy their site is after this fiasco.

Hope it's back up and running properly before I need to give my proper monthly readings, or I'll
be trying out some of the alternative suggestions posted earlier.

[Deleted User]

It's about time Shell Energy started considering their customers more and provided a usable service

I doubt that it has any long-term interest when it comes to system improvements given that the future of Shell Energy Retail is under review with a sale to ANOther supplier in mind.

https://www.ispreview.co.uk/index.php/2023/03/ovo-energy-may-acquire-shell-energys-uk-customer-base.html