Auxillis non-fault claim & unfair charges for "damage" to hire car
I have been browsing the MSE and honestjohn website for some advice regarding credit-hire cars and dishonesty on the part of the accident management companies. I would be very grateful for any advice you can give.
My vehicle was involved in a no-fault claim in December, when it was hit by a third party whilst parked outside my home. The insurance company immediately put me in contact with Auxillis, who required me to sign various documents online for my car to be taken to assessment, including a credit-hire agreement and provide card details. The claim was concluded in January, with the third party admitting fault, after my car was declared a total loss, and the hire car returned within 3 weeks. I only drove the hire car around 100-150 miles in total and minimised by usage of it, because it was much newer than my own car and I was scared to damage it.
I was not given any paperwork concerning the condition of the hire-car when it was dropped off to me, and I did not think to take any photos of its condition, the driver did a quick walk round and said its undamaged. When it was collected, the pick-up driver did mention a scuffed alloy and a small scratch on the rear passenger wing. I had no knowledge of this damage and did not accept any responsibility for them at the time. I later received a call from Auxillis regarding the damage and again advised I was not aware of any incident occurring where the damage was caused whilst I had possession of the car and did not accept responsibility for it.
I have now received an emailed Invoice from Auxillis, for £500, stating the car was returned damaged and as per their t&cs I am responsible for payment, which will be taken from my card details they hold on file. I have not been provided with condition reports of the car at any stage, nor do I believe I am responsible for any damage to the car. The repair charges also seem excessive. I would be very grateful for any advice on how to argue against this payment demand.
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