refund policy

Ergates

lisyloo said:

They have said they can’t monitor them (which can be an excuse for avoiding statutory rights).
how can they implement what you suggest if they can’t monitor (or store) them?

"We're too incompetent to carry about basic stock control" isn't a strong argument (a child could work out a system whereby incoming post is left unopened for 3 days) and doesn't allow them to breach statutory rights.

lisyloo

I agree it’s not difficult.
I agree they can’t waive statutory rights.
I agree a system isn’t an issue.
I am also pretty annoyed about covid being used as a excuse for anything and everything.

I don’t agree they have to do something immediately.
I don’t agree they necessarily must have the staff and space available.

there are also issues with enforcement - look at P&O is you want a very blatant and public example.