Citizencard

Ath_Wat

Bennyblanco187 said:

Ath_Wat said:

I would imagine that the lifetime "card" you paid for is in fact a lifetime "service".  They are offering to replace the card, so they are maintaining the service.  If there is a real problem with these cards, how do you know they haven't significantly improved the quality in the last two years so the one you get next will last longer?

How much was the lifetime service when compared to the normal £15 for 3 years price?

Ath, you are correct when stating that the card remains property of Citizencard and they are essentially selling it as a service. I don't know if they have changed the manufacture of the cards, that is something I see I need to ask them about. I know another person with Citizencard and the hologram rubbed off. He had it in his wallet, pocket going to clubs etc so not sure how well the card was taken care of. He said he knows other people that have had the same problem with the hologram rubbing off. Perhaps going a little bit of what I have heard. The company stated that the hologram usually lasts a few years, and then they put it down to wear and tear. They never mentioned about having a problem or anything being changed, but I supposse it is someting I will need to ask. 

The only reason I bought the card was for something to keep in my wallet just incase I needed it. If it is good enough quality to last in my wallet then I would just accpet the card. Im worried about being back in this position. THank you.

How much was the lifetime service when compared to the normal £15 for 3 years price?

Bennyblanco187

Ath_Wat said:

Bennyblanco187 said:

Ath_Wat said:

I would imagine that the lifetime "card" you paid for is in fact a lifetime "service".  They are offering to replace the card, so they are maintaining the service.  If there is a real problem with these cards, how do you know they haven't significantly improved the quality in the last two years so the one you get next will last longer?

How much was the lifetime service when compared to the normal £15 for 3 years price?

Ath, you are correct when stating that the card remains property of Citizencard and they are essentially selling it as a service. I don't know if they have changed the manufacture of the cards, that is something I see I need to ask them about. I know another person with Citizencard and the hologram rubbed off. He had it in his wallet, pocket going to clubs etc so not sure how well the card was taken care of. He said he knows other people that have had the same problem with the hologram rubbing off. Perhaps going a little bit of what I have heard. The company stated that the hologram usually lasts a few years, and then they put it down to wear and tear. They never mentioned about having a problem or anything being changed, but I supposse it is someting I will need to ask. 

The only reason I bought the card was for something to keep in my wallet just incase I needed it. If it is good enough quality to last in my wallet then I would just accpet the card. Im worried about being back in this position. THank you.

How much was the lifetime service when compared to the normal £15 for 3 years price?

I believe they are both £15. 

powerful_Rogue

Bennyblanco187 said:

powerful_Rogue said:

You seem to be forgetting that consumer law also puts an onus on you to fulfil certain requirements due to the elapsed time.

Please elaborate, thanks.

I have already elaborated, but will re-post below.

As the card is over six months old - It's for you to prove the card is 'inherently' faulty - meaning it has a design flaw from the factory, not that the damage has been caused by yourself. You would do this by means of an independant report, not bringing an expert to the small claims court.

Also as it's over six months old, under consumer law they have the option to repair, replace or refund. They have offered to replace without even asking for an experts report, so in this sense they are going above and beyond what they need to do.

powerful_Rogue

Bennyblanco187 said:

bris said:

 Bennyblanco187 said:

powerful_Rogue said:

You seem to be forgetting that consumer law also puts an onus on you to fulfil certain requirements due to the elapsed time.

Please elaborate, thanks.

it's already been mentioned a dozen times, time to stop feeding the troll.

How long do you have to return a faulty product?

The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired  - depending on how long you've owned it:

• 0 - 30 days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 
• 30 days - six months you must give the retailer one opportunity to repair or replace it before you can claim a refund
• six months or more you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty

If you'd prefer a repair or replacement in the first 30 days you can ask the retailer, but it cannot refuse to give you a refund.

If the burden of proof is on me to prove it is faulty, I will show a picture of a card in perfect condition like its brand new apart from the hologram being literally half rubbed off. If they don't accept that then that is up to them.

It doesn't work like that. You have to prove on the balance of probabilities that the card sent to you was had a fault present when produced and has now failed due to that. For all they know, it could have rubbed off due to the way you have used/stored it.

Bennyblanco187

powerful_Rogue said:

Bennyblanco187 said:

bris said:

 Bennyblanco187 said:

powerful_Rogue said:

You seem to be forgetting that consumer law also puts an onus on you to fulfil certain requirements due to the elapsed time.

Please elaborate, thanks.

it's already been mentioned a dozen times, time to stop feeding the troll.

How long do you have to return a faulty product?

The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired  - depending on how long you've owned it:

• 0 - 30 days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 
• 30 days - six months you must give the retailer one opportunity to repair or replace it before you can claim a refund
• six months or more you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty

If you'd prefer a repair or replacement in the first 30 days you can ask the retailer, but it cannot refuse to give you a refund.

If the burden of proof is on me to prove it is faulty, I will show a picture of a card in perfect condition like its brand new apart from the hologram being literally half rubbed off. If they don't accept that then that is up to them.

It doesn't work like that. You have to prove on the balance of probabilities that the card sent to you was had a fault present when produced and has now failed due to that. For all they know, it could have rubbed off due to the way you have used/stored it.

How would one be able to prove how a hologram rubbed off? I wouldn't be sure about how to go about that, it would seem reasonable to me that a card in perfect condition with the hologram rubbed half off would show that the card hasn't been abused, so the hologram rubbed off from some kind of wear. 

Does my above statement not seem reasonable?

Please don't take this as unappreciated, is this opinion, or from cases you have heard in court or have read about? Can you please explain to me how it does work or preferably where you received information on how it does work, so that we are able to look into this further.

I am also getting a bit confused. If it isn't "faulty" just poorly made, does that count as being faulty? Are consumer rights different.

Thank You.

Ath_Wat

Bennyblanco187 said:

Ath_Wat said:

Bennyblanco187 said:

Ath_Wat said:

I would imagine that the lifetime "card" you paid for is in fact a lifetime "service".  They are offering to replace the card, so they are maintaining the service.  If there is a real problem with these cards, how do you know they haven't significantly improved the quality in the last two years so the one you get next will last longer?

How much was the lifetime service when compared to the normal £15 for 3 years price?

Ath, you are correct when stating that the card remains property of Citizencard and they are essentially selling it as a service. I don't know if they have changed the manufacture of the cards, that is something I see I need to ask them about. I know another person with Citizencard and the hologram rubbed off. He had it in his wallet, pocket going to clubs etc so not sure how well the card was taken care of. He said he knows other people that have had the same problem with the hologram rubbing off. Perhaps going a little bit of what I have heard. The company stated that the hologram usually lasts a few years, and then they put it down to wear and tear. They never mentioned about having a problem or anything being changed, but I supposse it is someting I will need to ask. 

The only reason I bought the card was for something to keep in my wallet just incase I needed it. If it is good enough quality to last in my wallet then I would just accpet the card. Im worried about being back in this position. THank you.

How much was the lifetime service when compared to the normal £15 for 3 years price?

I believe they are both £15. 

So it's £15 for 3 years. but exactly the same for "lifetime"?  And you have had it 2 years?  So if the new card lasts 2 years, you've done ok out of it haven't you?

And the best case scenario is you get refunded £15 (you wouldn't  even get this as you have had 2 years use)?

What are you hoping to achieve here, really?    Is it honestly worth wasting all your time?