Citizencard

Pollycat

I think people should pick their battles.

And this is one that I personally would step away from.
And especially given your health issue that you mention in your original post.

Bennyblanco187

Obviously I am not going to accept the advice of someone online who is giving me incorrect information, I took the advice and checked it with the appropriate orginizations and you are attempting to scold me for not blidnly accpeting it.

When it is rude and demanding it isn't advice, which is why it may of not been appreciated in your mind. Even though I took the time to call Moneyclaim online, and then bothered to come back and tell you what they told me, not sure why I am bothering because you have trouble with people disagreeing with you.

Did you read some of his advice, extremely rude saying Im in cuckkoo land making things up because of significant inconvenience, then I proved him wrong and he just wanted to argue. You cant offer advice and then have a fit because the person doesn't accept it. I don't want to be rude towards him but, his advice was false and really bad advice. Such as telling me to pay £12 for a replacement when one was offered for free! Its like he didn't even read anything he just wanted to start arguing and convince me I am in the wrong.

Now you are talking down to me because I don't agree that the case would be thrown out because the amount is too small, even though there is no mimimum for a reason and Moneyclaim told me this isn't realistic, so why not argue with them instead of demanding I accept your advice.


Cardinal tried to convince me I need experts to testify about how the hologram rubbed off. 

You are so 2 dimensional you can't see the forest through the trees, you are throwing a fit over me not accepting advice, how am I not taking advice into consideration when I literally took the time to phone Moneyclaim online, how is that not listening to and considering advice. Im not going to automatically take advice from someone who doesn't know because their feelings and ego will be hurt if I dont take it. 

Money claim online literally warned me about the "experts" online giving bad advice and not to listen to them, that is why they have the helpline. They said they have had problems with people seeking advice from other sources when they are the specific helpline to the county court, you do realise that right?

You can attempt to scold me all you want if you think it makes you look correct, I am not bothered. Difference is what I am stating I can either show with facts or was advice from an official organisation. Why are your feelings so sensitive? Do you always get angry when people don't do what you tell them to do, or just online?

At the end of the day I am taking suggestions and checking them, asking for independent advice, literally what more should I of done differently?

This is the phone number to Moneyclaim online 0300 123 1050, you can talk down to them and argue to them all you want about the advice they give, its just seems like instead of friendly advice take it or leave it, you want to argue and prove yourself correct? If you just want to argue that point why not make your own thread? As this is more specific to this particular case. 

Stay and keep calm this is literally nothing that affects your life, there is no need to talk down to me because I disagree. Please don't come on here being one of those people that attempts to force their advice on you and then ridicule you for not taking it. I cant fathom why it seems like a personal issue to you and cardinal. There was no need for him to tell me I am delusional and live inn cuckoo land because I stated it would be a significant inconvenience to attempt contact for another card in the future.

It could be argued that it wouldn't substitute significant inconvenience, that would of been pleasant and helpful advice. Telling me I am delusional and fabricating consumer law to suit myself, when in fact it was stated in consumer law. I even posted the law to confirm.

If you will continue to be rude I would appreciate you don't consider posting if its just to argue. Pointing out the De Mimimus was a good point, don't be mad at me fore looking into it and finding out it doesn't applicably apply to coujnty court, or at least that is what the court informed me.

Aylesbury_Duck

Bennyblanco187 said:

Obviously I am not going to accept the advice of someone online who is giving me incorrect information, I took the advice and checked it with the appropriate orginizations and you are attempting to scold me for not blidnly accpeting it.

When it is rude and demanding it isn't advice, which is why it may of not been appreciated in your mind. Even though I took the time to call Moneyclaim online, and then bothered to come back and tell you what they told me, not sure why I am bothering because you have trouble with people disagreeing with you.

Did you read some of his advice, extremely rude saying Im in cuckkoo land making things up because of significant inconvenience, then I proved him wrong and he just wanted to argue. You cant offer advice and then have a fit because the person doesn't accept it. I don't want to be rude towards him but, his advice was false and really bad advice. Such as telling me to pay £12 for a replacement when one was offered for free! Its like he didn't even read anything he just wanted to start arguing and convince me I am in the wrong.

Now you are talking down to me because I don't agree that the case would be thrown out because the amount is too small, even though there is no mimimum for a reason and Moneyclaim told me this isn't realistic, so why not argue with them instead of demanding I accept your advice.


Cardinal tried to convince me I need experts to testify about how the hologram rubbed off. 

You are so 2 dimensional you can't see the forest through the trees, you are throwing a fit over me not accepting advice, how am I not taking advice into consideration when I literally took the time to phone Moneyclaim online, how is that not listening to and considering advice. Im not going to automatically take advice from someone who doesn't know because their feelings and ego will be hurt if I dont take it. 

Money claim online literally warned me about the "experts" online giving bad advice and not to listen to them, that is why they have the helpline. They said they have had problems with people seeking advice from other sources when they are the specific helpline to the county court, you do realise that right?

You can attempt to scold me all you want if you think it makes you look correct, I am not bothered. Difference is what I am stating I can either show with facts or was advice from an official organisation. Why are your feelings so sensitive? Do you always get angry when people don't do what you tell them to do, or just online?

At the end of the day I am taking suggestions and checking them, asking for independent advice, literally what more should I of done differently?

Remember that this is a forum, not a source of definitive legal advice.  You might get some informed legal opinion, but you will also get a load of opinion and semi-informed advice, some of which may be wrong.  Such is the nature of a forum that doesn't set out to be a source of legal advice.  You need to pick through the opinions and advice given and decide which you want to heed, and which you might ignore.  Arguing with people is pointless unless it's a constructive way of rehearsing your argument before going into negotiation/complaint/legal matters with a retailer.  Checking people's advice is of course perfectly sensible, but then coming back and telling them rather rudely or aggressively that they're wrong is not.

You clearly are bothered by what people are saying, so I think it best you step away from the thread. I doubt that anyone on here is sensitive or angry about it, because none of us have any vested interest here.  I'm certainly not, I have found the situation and your responses intriguing, yet you suggest I'm angry and sensitive, two dimensional and 'throwing a fit', which is an unnecessarily combative stance to take.  You have the outcome you were seeking, and engaging in further arguments with people isn't helping your situation or your mental health.  

Pollycat

Bennyblanco187 said:

Obviously I am not going to accept the advice of someone online who is giving me incorrect information, I took the advice and checked it with the appropriate orginizations and you are attempting to scold me for not blidnly accpeting it.

When it is rude and demanding it isn't advice, which is why it may of not been appreciated in your mind. Even though I took the time to call Moneyclaim online, and then bothered to come back and tell you what they told me, not sure why I am bothering because you have trouble with people disagreeing with you.

Did you read some of his advice, extremely rude saying Im in cuckkoo land making things up because of significant inconvenience, then I proved him wrong and he just wanted to argue. You cant offer advice and then have a fit because the person doesn't accept it. I don't want to be rude towards him but, his advice was false and really bad advice. Such as telling me to pay £12 for a replacement when one was offered for free! Its like he didn't even read anything he just wanted to start arguing and convince me I am in the wrong.

Now you are talking down to me because I don't agree that the case would be thrown out because the amount is too small, even though there is no mimimum for a reason and Moneyclaim told me this isn't realistic, so why not argue with them instead of demanding I accept your advice.


Cardinal tried to convince me I need experts to testify about how the hologram rubbed off. 

You are so 2 dimensional you can't see the forest through the trees, you are throwing a fit over me not accepting advice, how am I not taking advice into consideration when I literally took the time to phone Moneyclaim online, how is that not listening to and considering advice. Im not going to automatically take advice from someone who doesn't know because their feelings and ego will be hurt if I dont take it. 

Money claim online literally warned me about the "experts" online giving bad advice and not to listen to them, that is why they have the helpline. They said they have had problems with people seeking advice from other sources when they are the specific helpline to the county court, you do realise that right?

You can attempt to scold me all you want if you think it makes you look correct, I am not bothered. Difference is what I am stating I can either show with facts or was advice from an official organisation. Why are your feelings so sensitive? Do you always get angry when people don't do what you tell them to do, or just online?

At the end of the day I am taking suggestions and checking them, asking for independent advice, literally what more should I of done differently?

Literally - take the advice of Money Claim Online.
They are, after all, the "specific helpline to the county court".

born_again

Bennyblanco187 said:

I don't want to accept a new card for a couple of reasons.
1) I tried to get a replacement, they were rude and refused.
2) The card probably wont last long and I will have to contact them for a refund and they will treat me the same way, astonishing amount of emails back and forth for such a simple issue.
3) They only make cards that have a 3 year validation on them, and the one I bought was a lifetime card so I would be accepting a 3 year limitation, which is not the agreement I had with them when purchasing the card.

4) They expect me to pay to keep sending the card back, I am happy to pay the postage this time to send it back, but not to receive a bad card and have to pay it again.

At first I was happy to accept a partial refund, they wouldn't even respond to that they just ignored it, just like the consumer law, they didn't dispute it or point out something about it they thought wasn't correct, they just completely ignored what I said.

TBH.
Then your choice is get a passport, 10 year limit £72.50 to £82.25 depending on how you apply)
Driving licence £34.00 for a provisional one. Again 10 year limit on photo & not widely accepted as proof of ID.

Or get the "FREE" Digital version.

Nowhere will take photo ID that lasts a lifetime, as photo will be out of date and no representation of you as you get older. Which is why they have dropped the lifetime version. As banks etc will not take it as proof of ID.
Pointless then supplying a card that no one will accept. That just causes more complaints.

https://www.citizencard.com/card-replacement
>>If we issued you with a CitizenCard it remains our legal property. You have the right, as the lawful cardholder, to use the ID card for the purpose of proving age and identity in the UK. You must at all times keep the card safe and minimise the possibility of it being lost, stolen or damaged. If your card is mislaid you should endeavour to find it.<<

Just because the card is in your wallet & never taken out. Does not mean it will not wear as every time you use or sit on your wallet it is rubbing against the card. Just like the tipping on bank cards wears off when they use pressed out numbers.

So factor the £12 replacement against the above options.

End of the day frustrating as this is, you have to pick your fights. You are never going to get a lifetime card. 

Bennyblanco187

born_again said:

Bennyblanco187 said:

I don't want to accept a new card for a couple of reasons.
1) I tried to get a replacement, they were rude and refused.
2) The card probably wont last long and I will have to contact them for a refund and they will treat me the same way, astonishing amount of emails back and forth for such a simple issue.
3) They only make cards that have a 3 year validation on them, and the one I bought was a lifetime card so I would be accepting a 3 year limitation, which is not the agreement I had with them when purchasing the card.

4) They expect me to pay to keep sending the card back, I am happy to pay the postage this time to send it back, but not to receive a bad card and have to pay it again.

At first I was happy to accept a partial refund, they wouldn't even respond to that they just ignored it, just like the consumer law, they didn't dispute it or point out something about it they thought wasn't correct, they just completely ignored what I said.

TBH.
Then your choice is get a passport, 10 year limit £72.50 to £82.25 depending on how you apply)
Driving licence £34.00 for a provisional one. Again 10 year limit on photo & not widely accepted as proof of ID.

Or get the "FREE" Digital version.

Nowhere will take photo ID that lasts a lifetime, as photo will be out of date and no representation of you as you get older. Which is why they have dropped the lifetime version. As banks etc will not take it as proof of ID.
Pointless then supplying a card that no one will accept. That just causes more complaints.

https://www.citizencard.com/card-replacement
>>If we issued you with a CitizenCard it remains our legal property. You have the right, as the lawful cardholder, to use the ID card for the purpose of proving age and identity in the UK. You must at all times keep the card safe and minimise the possibility of it being lost, stolen or damaged. If your card is mislaid you should endeavour to find it.<<

Just because the card is in your wallet & never taken out. Does not mean it will not wear as every time you use or sit on your wallet it is rubbing against the card. Just like the tipping on bank cards wears off when they use pressed out numbers.

So factor the £12 replacement against the above options.

End of the day frustrating as this is, you have to pick your fights. You are never going to get a lifetime card. 

Hello, thank you. I agree a card wont last a lifetime, I didn't have an option at the time they just promoted the card that way, that is just the deal they offered when I got the card. If they are offering lifetime cards I assumed they do what other companies do, which is update the picture when needed etc. Either at a fee to the company or to the user, but to be transparent about it.

I have another card with a hologram on that I have been using very regularly for 2 years and the hologram is perfect. If the card was in my pocket or used a lot/not taken care of I could see it being my responsibility. Citizens Advice agreed the card should be better quality, it just isn't fit for purpose.

They are offering to replace the card, so I can either accept the card and when/if the hologram rubs off again then ask for refund (including partial  refund). Or I can state that its causing significant inconvenience and ask for refund.

I appreciate you can see the situation is frustrating, to me it is a matter of a company with basically a policy of no refunds ever no matter what. This is a practice I disagree with, and so does consumer law. Thank you for you reply.

powerful_Rogue

You seem to be forgetting that consumer law also puts an onus on you to fulfil certain requirements due to the elapsed time.

Ath_Wat

I would imagine that the lifetime "card" you paid for is in fact a lifetime "service".  They are offering to replace the card, so they are maintaining the service.  If there is a real problem with these cards, how do you know they haven't significantly improved the quality in the last two years so the one you get next will last longer?

How much was the lifetime service when compared to the normal £15 for 3 years price?

Bennyblanco187

powerful_Rogue said:

You seem to be forgetting that consumer law also puts an onus on you to fulfil certain requirements due to the elapsed time.

Please elaborate, thanks.

Bennyblanco187

Ath_Wat said:

I would imagine that the lifetime "card" you paid for is in fact a lifetime "service".  They are offering to replace the card, so they are maintaining the service.  If there is a real problem with these cards, how do you know they haven't significantly improved the quality in the last two years so the one you get next will last longer?

How much was the lifetime service when compared to the normal £15 for 3 years price?

Ath, you are correct when stating that the card remains property of Citizencard and they are essentially selling it as a service. I don't know if they have changed the manufacture of the cards, that is something I see I need to ask them about. I know another person with Citizencard and the hologram rubbed off. He had it in his wallet, pocket going to clubs etc so not sure how well the card was taken care of. He said he knows other people that have had the same problem with the hologram rubbing off. Perhaps going a little bit of what I have heard. The company stated that the hologram usually lasts a few years, and then they put it down to wear and tear. They never mentioned about having a problem or anything being changed, but I supposse it is someting I will need to ask. 

The only reason I bought the card was for something to keep in my wallet just incase I needed it. If it is good enough quality to last in my wallet then I would just accpet the card. Im worried about being back in this position. THank you.