Rights re parts.

Jenni_D

So they are - sorry. (I must have been looking at another thread at the same time and confused the two).

Sorry @jazzbow for any confusion

born_again

jazzbow said:

Hi, I bought an e bike from Halfords in 2018. The original battery has gone to battery heaven. I ordered a replacement from Halfords which was a dud, so I ordered another, which was also a dud! The guys at Halfords checked them both. I’ve just ordered a 3rd. If this arrives and doesn’t work what rights do I have? The bike is not fit for purpose without the battery, it’s far too heavy to use it without the power assist. 

Does anyone know, do have any recourse?
thanks

Stupid question time.

I take it that you charged them before using them?

jazzbow

born_again said:

jazzbow said:

Hi, I bought an e bike from Halfords in 2018. The original battery has gone to battery heaven. I ordered a replacement from Halfords which was a dud, so I ordered another, which was also a dud! The guys at Halfords checked them both. I’ve just ordered a 3rd. If this arrives and doesn’t work what rights do I have? The bike is not fit for purpose without the battery, it’s far too heavy to use it without the power assist. 

Does anyone know, do have any recourse?
thanks

Stupid question time.

I take it that you charged them before using them?

Hahaha, not stupid question at all, but yes I did. As did the guys in store.

Manxman_in_exile

Ath_Wat said:

Manxman_in_exile said:

*  I cycle on a non-electric bike almost every day.  The bike is 30 years old and I've gone through many consumable chains in that time.  I have no problem in regularly replacing the chain.  But If I'd bought the bike 4 years ago and now found that I couldn't get a replacement chain that worked, I'd be pretty unhappy... 

Well yes, but being unhappy about something doesn't automatically mean that somebody else is morally or legally responsible for making you happy.  Sometimes you have just been unfortunate.

I don't disagree with you.

But if it's clear that - for whatever reason - Halfords are incapable of supplying a battery that works, but the OP wants to keep the bike, I'd go to the manufacturer and see what - if any - solutions they can offer.

The OP could also try (emphasis on "try") rejecting the bike, but if Halfords won't play ball I'm not certain that the OP has much of a case after over three years.  But no harm in trying and nothing to lose.  If he succeeds he probably won't get much a of a refund after over three years though.

Manxman_in_exile

Ergates said:

jazzbow said:

“
*  I cycle on a non-electric bike almost every day.  The bike is 30 years old and I've gone through many consumable chains in that time.  I have no problem in regularly replacing the chain.  But If I'd bought the bike 4 years ago and now found that I couldn't get a replacement chain that worked, I'd be pretty unhappy... “

this is exactly my point.

It's not that the batteries aren't available though - it's that Halfords seem to be having a problem getting a working one.   If there are *no* working batteries, then that is one thing.  If they have a high chance of being a dud on supply, then that is annoying but not the same thing.

I wonder if the real problem here is that Halfords are simply being incompetent in finding working replacements - although I don't see why that would be particularly difficult to do.  

That's why I'd go back to the bike manufacturer (or the battery manufacturer) and see what they suggest.

Manxman_in_exile

jazzbow said:

born_again said:

jazzbow said:

Hi, I bought an e bike from Halfords in 2018. The original battery has gone to battery heaven. I ordered a replacement from Halfords which was a dud, so I ordered another, which was also a dud! The guys at Halfords checked them both. I’ve just ordered a 3rd. If this arrives and doesn’t work what rights do I have? The bike is not fit for purpose without the battery, it’s far too heavy to use it without the power assist. 

Does anyone know, do have any recourse?
thanks

Stupid question time.

I take it that you charged them before using them?

Hahaha, not stupid question at all, but yes I did. As did the guys in store.

I'm no battery expert but are you saying that either you and/or Halfords have "charged" the batteries but they still won't work?  Are they charging at all?

I'd ask the bike manufacturer and the battery manufacturer (unless they're chinese or something) if they know what might be wrong and can they suggest a solution.

jazzbow

Manxman_in_exile said:

jazzbow said:

born_again said:

jazzbow said:

Hi, I bought an e bike from Halfords in 2018. The original battery has gone to battery heaven. I ordered a replacement from Halfords which was a dud, so I ordered another, which was also a dud! The guys at Halfords checked them both. I’ve just ordered a 3rd. If this arrives and doesn’t work what rights do I have? The bike is not fit for purpose without the battery, it’s far too heavy to use it without the power assist. 

Does anyone know, do have any recourse?
thanks

Stupid question time.

I take it that you charged them before using them?

Hahaha, not stupid question at all, but yes I did. As did the guys in store.

I'm no battery expert but are you saying that either you and/or Halfords have "charged" the batteries but they still won't work?  Are they charging at all?

I'd ask the bike manufacturer and the battery manufacturer (unless they're chinese or something) if they know what might be wrong and can they suggest a solution.

They are Halfords own brand. Carrera.

Manxman_in_exile

jazzbow said:

Manxman_in_exile said:

jazzbow said:

born_again said:

jazzbow said:

Hi, I bought an e bike from Halfords in 2018. The original battery has gone to battery heaven. I ordered a replacement from Halfords which was a dud, so I ordered another, which was also a dud! The guys at Halfords checked them both. I’ve just ordered a 3rd. If this arrives and doesn’t work what rights do I have? The bike is not fit for purpose without the battery, it’s far too heavy to use it without the power assist. 

Does anyone know, do have any recourse?
thanks

Stupid question time.

I take it that you charged them before using them?

Hahaha, not stupid question at all, but yes I did. As did the guys in store.

I'm no battery expert but are you saying that either you and/or Halfords have "charged" the batteries but they still won't work?  Are they charging at all?

I'd ask the bike manufacturer and the battery manufacturer (unless they're chinese or something) if they know what might be wrong and can they suggest a solution.

They are Halfords own brand. Carrera.

Brilliant...       

Ergates

Manxman_in_exile said:

Ergates said:

jazzbow said:

“
*  I cycle on a non-electric bike almost every day.  The bike is 30 years old and I've gone through many consumable chains in that time.  I have no problem in regularly replacing the chain.  But If I'd bought the bike 4 years ago and now found that I couldn't get a replacement chain that worked, I'd be pretty unhappy... “

this is exactly my point.

It's not that the batteries aren't available though - it's that Halfords seem to be having a problem getting a working one.   If there are *no* working batteries, then that is one thing.  If they have a high chance of being a dud on supply, then that is annoying but not the same thing.

I wonder if the real problem here is that Halfords are simply being incompetent in finding working replacements - although I don't see why that would be particularly difficult to do.  

That's why I'd go back to the bike manufacturer (or the battery manufacturer) and see what they suggest.

Could be - or could just be bad luck.

I'd do what Ath_Wat suggested - speak to the people in Halfords and say something like "Look, there is clearly a supply problem here - could you order a bunch of them, rather than just one at a time, so we have a higher chance of getting one that's not dud".  Especially as it's a Halfords own brand - it shouldn't cost them any more (well, fractionally more transportation costs I suppose).

Or maybe ask that someone in the place they're getting them from could test one before sending it out.

Alderbank

The OP might get better advice in the cycling part of the Forum Public Transport & Cycling

This thread for instance looks very useful: Battery issue with e bike Carrera Crosscity E bike