Not able to transfer money from Nationwide to Cashplus

lr1277

Not any questions really. Just a rant. But if anyone has any insights to offer, I would be interested.

Earlier today I was helping my mum pay some of her bills, and there was a new bill for my dad's carers. We were sending the money from Nationwide.

I put in the details as per the invoice and Nationwide came back with words to the effect of 'This account could not be verified'. The system didn't even say the sort code and account number are correct, but the account name is a bit off. I think I then clicked on 'Continue' and it took me back to the page to enter the recipient's details. I think with my bank, if the sort code and account number are correct, but the name is only slightly off, it offers the correct version and asks if that is what I meant.

I emailed the company to be told they have many customers from many high street banks who have not had a problem.

I then used 3 different web sites that are sort code checker. Found the sort code belonged to APS and it could receive faster payment.

I then stumbled onto the fact that APS is another name for Cashplus.

I then looked up the Wikipedia page where sort codes are listed by bank. I noted that Cashplus is not listed. Then I noticed that some of the data for the wikipedia page is from 2005 which I am presuming is before Cashplus was formed/active.

Ended up sending a cheque.

Thanks in advance.

cymruchris

Not all banks are signed up to the verification service - I transferred funds today from Nationwide to the Virgin saver account - it came up with the same warning that the account details couldn't be verified - but as I knew I was sending the funds to myself I told the app to continue anyway, and after using the card reader thing, thee payment went through. You might have hit the wrong button possibly? (I also found out today that if your Nationwide debit card is 'frozen' - something I usually do when I'm not using it - bank transfers can't happen - you have to unfreeze the card first)

lr1277

cymruchris said:

Not all banks are signed up to the verification service - I transferred funds today from Nationwide to the Virgin saver account - it came up with the same warning that the account details couldn't be verified - but as I knew I was sending the funds to myself I told the app to continue anyway, and after using the card reader thing, thee payment went through. You might have hit the wrong button possibly? (I also found out today that if your Nationwide debit card is 'frozen' - something I usually do when I'm not using it - bank transfers can't happen - you have to unfreeze the card first)

Thanks

We used the website to initiate the transfer. As I said, because it couldn't verify, the system took me back to the page where you enter the recipient details. As I was sure the details were as per the invoice, I clicked on submit (or whatever was required to continue) and then it took me back to the message about unable to verify. I didn't see a way to get out of the loop.

The app is not an option as it is my mum's account and she has no desire to download the app. So she gets me to help doing everything on the website.

I don't think the card is frozen. Again on the website, a few days ago, we used the card and the card reader to logon so we could make a payment to another supplier.

cymruchris

As you've sent a cheque now - that's that - but on your next invoice try again, and if it fails give Nationwide a call. I had to today because initially my payment wasn't going through - but that was identified as me having frozen the debit card. Once unlocked it worked. The advisor stayed on the line while the transfer went through. They're quite a helpful bunch, and will make sure you haven't clicked any wrong options while you're doing it...

lr1277

Update

Went into branch today to ask about this situation. Nationwide could see the attempted transfer and the error code it generated. Apparently the receiving company are not registered on the Confirmation of Payee system.

The Nationwide employee did say the website should have allowed us to continue, but I did not see a way forward.

If we have this situation again, the account holder can go into branch and ask them to setup the mandate.

cymruchris

lr1277 said:

Update

Went into branch today to ask about this situation. Nationwide could see the attempted transfer and the error code it generated. Apparently the receiving company are not registered on the Confirmation of Payee system.

The Nationwide employee did say the website should have allowed us to continue, but I did not see a way forward.

If we have this situation again, the account holder can go into branch and ask them to setup the mandate.

The same as Virgin - they aren't either - and some other banks too. I'd hazard that in the flash of all the warnings that came up, a wrong button might have been hit - as once they start warning you of fraud they do their utmost to stop you making a transfer. You might have to look at it step by step, don't rush it, and read everything twice. Failing that - do what I did - get on the phone and the advisor will be with you every step of the way ensuring you press the right buttons. Shouldn't need to go to the branch.