Shell Energy Broadband

ravery49

I am having extreme difficulty contacting this company over a connection issue.  The recorded message on the phone line regularly thanks you for your patience and they'll be with you shortly - you can listen to that for over 30 mins without getting connected.  The Chat facility online appears to be down; you can't get at it.  An email sent 11 days ago has not been responded to.  Am I alone in having such poor 'customer service' from this provider?

HaroldWren5

ravery49 said:

I am having extreme difficulty contacting this company over a connection issue.  The recorded message on the phone line regularly thanks you for your patience and they'll be with you shortly - you can listen to that for over 30 mins without getting connected.  The Chat facility online appears to be down; you can't get at it.  An email sent 11 days ago has not been responded to.  Am I alone in having such poor 'customer service' from this provider?

Are you out of contract, or trying to start a service with them? I don't think they fared too well in customer service polls.

dan4

No, it's not just you. I too was kept waiting too long on the phone, so I queried customer disservices via their webpage. That was several weeks ago and no reply yet. Check out the reviews of Shell broadband at ispreview.co.uk