BT Internet... can I push for a better deal?

Neil49

brewerdave said:

Plusnet Hub One (rebadged BT Home Hub 5?) has been around for ~ 4 years & allows separate SSIDs - surely BT haven't gone backwards ??

Plusnet are now using their Hub 2 router which is based on the BT Smarthub 2.

I don't know what it allows regarding separate ssid's but I would imagine it would be the same as the BT router.

RogerBareford

southsidergs said:

RogerBareford said:

matelodave said:

I've been with BT for four years and I've had rock solid FTTP internet for all that time, however they've been cranking the prices up and the best they could offer at my last renewal was £55 for 75mbit/s plus 700mins month phone calls with the prospect of a 10% rise in April.(or £60 with unlimited phone calls)

I moved to Vodafone in January, 100mbit/s with unlimited phone calls for £31.50 with the prospect of a 10% rise. So far it's been rock solid and IMO the router is better than then BT SmartHub especially as I can have separate 2.4 and 5ghz bands which gives me a lot more flexibility.

If after two years it hasn't lived up to expectations then I can go somewhere else, even back to BT, but as a new customer and therefore getting new customer deals rather than getting stuffed

The BT Smart Hub does support seperate Wifi bands aswell.

The smart hub 2 (latest one) doesn't but the older ones do.

I've just looked online and confirmed mine is the "Smart Hub" and not the "Smart Hub 2" so that must be why i can do it but i'm very surprised the newer one doesn't.

chankie888

I just went onto my BT portal for broadband updgrade.  I am currently on Fibre 2 for £27pcm due to expire in July 2022.  fibre 2 is now offered to be at £26pcm.  I dont wish to have Halo and my property does not currently have FTTP.   Service and Speeds have been fine for two years do not wish to change providers as there is a chance of a few days no service which does not work for people who work from home.  I am going to "upgrade" to the cheaper price now....

bristolleedsfan

3 Months and a week before contract expired on 17 March I took £21.99 for Fibre 1 via online console offer, best that was offered by phone was £24.99, had I not hesitated would have been 40p a month less.
Just had latest bill, no sign of a price increase, saved additional £6+ compared with continuing until contract finished ,was paying £23.99+, also pay line rental 12 months upfront

flaneurs_lobster

Just signed up to another 24 months of Fibre 1, 2 months to run on existing contract, reduction of £2/mth on existing cost (or more or less the April increase).

Offered via MyBT portal.

johnbhoy70

For me,

Broadband and calls (free calls at weekend i think it is) after recent price rise are £25.43 per month till end of November. The package is called Fibre with Halo 1.

Is anyone else on Halo 1 out there??

Reason i ask is that under 'Broadband Benefits' terms with Halo they say when your contract ends you'll keep same monthly price (with exception of annual 3.9 and CPI increase). Point 8 below-

https://www.bt.com/halo/terms-one-and-two

However, when i sign in to my account under Halo 1 benefits it states-

'Our price promise

You’ll never pay more than a new customer when you renew your contract.'

2 different claims are they not?? 

phillw

flaneurs_lobster said:
Won't bore you with the weeks of Customer Service joy but ended up with cancelled Vodafone order, no broadband for a month and a reinstated BT service which has been rock-solid for the last two years.

I'm coming up to the end of my BT contract, what would you do?

For the last ten years I have switched to the absolute cheapest broadband provider available at the time, sometimes by going through MSE links and others through quidco/topcashback etc.

Usually the broadband has stopped working and I plug the new router in and it is working in 15 minutes, other times it has taken a few hours. Once I had to wait until the next morning.

The only time I've been without broadband for days was when I switched from pipex to plusnet (which was probably 14 years ago) and the adsl2 to adslmax migration was too much for my aluminimum phone wire. Open reach had to deal with that.

So in my opinion, you should go for the absolute cheapest.

I can remember being with Vodaphone, BT, Plusnet, Talktalk, EE, Post Office & Shell broadband. Some of them multiple times, there may be more. Billing and customer service was the only real difference between them. Post Office had really bad dns servers, so I switched to google's.

Not once was I ever offered a better deal to stay, than I could get by going elsewhere. With some of the cash back offers available in the past & being able to leave without penalty for price increases, then I made a profit out of my broadband for a time.