Thames Water overcharging people on water meters ?

Robin9

CS_ said:

Is yours under the pavement outside and do you have tips to access it please? 

If it's square cast iron you may need a flat-bladed screwdriver to open the lid; remove the polystyrene ,  probaly need a cloth to clear the glass and a torch.

You've got a couple of hours of daylight -  away you go.  


Edit - and something to kneel on

QrizB

CS_ said:

QrizB said:

CS_ said:

The meter is in the pavement outside and is checked by them. I aim get access to it to double check.

If you log onto your account at Thames Water's website, you can submit a meter reading. They will then recalculate your bill. (At least, that's what happens when I do it!)

Is yours under the pavement outside and do you have tips to access it please?

Yes, mine is, under a round black plastic cover.

I prise the cover off with a wide-bladed flat screwdriver. Under the cover you'll find a polystyrene block that helps prevent it freezing in winter. Lift that out. If the chamber is full of water, use a sponge to dry it out. At the bottom of the chamber will be your meter and stoptap.

A little bit like this one: