Lloyds TSB automated telephone message

urbancookie1

Has anyone else here had Lloyd tsb calling them at home with an automated message saying "this is a very important message for ********* please press any button - then press 1 if your ****** press 2 if your not *******
or call this number 0875(i think it was)

It just sound a very strange message to me, surely lloyd's would call me with a real live person or a letter if it was a very important message for me.

so far every time ive had this call ( which has been up to 3-4 times a day ) its been on my answer phone so havent been able to press any buttons.

Do you think it could be one of those scam's that charge the call a premium rate call to your phone

Think ill call the bank tomorrow to check it out

dunstonh

Its a card services automated message to verify a transaction on your credit card or a sequence of transactions which have been flagged as outside your normal spending pattern.

poet123

I had the same call and contacted Lloyds who confirmed it had not come from them. They advised me not to push the buttons just to put the phone down.

mrmajika

If a telephony agent has told you that it wasn't LTSB calling, don't always take this as Gospel. It will probably have been card services (as the previous poster stated) checking for unsual transactions.

The LTSB telephony system isn't always that interconnected and card services place calls that aren't logged on the central system. (I'm an telephony employee - I am talking from personal experience- they outsource the card services department).

Call card services (the number just above the magnetic strip on the card) and check with them. You should hopefully find that they will have a record of the call and resolve the problem.

poet123

I called both the customer services dept and card services,both were adamant the call had not originated from them. They had both heard of this before and just said !"hang up" which I had already done anyway.

iwanttoberich

In this day and age where there are so many scams involving the telephone and internet, why would the bank use an automated message to verify card transactions? I would have thought that something as important as transactions outside of your normal spending pattern would at least deserve a human caller.

colnkits

I had this from MBNA and ignored the calls as I was very dubious, they then sent me a letter asking me to contact them.

dunstonh

I called both the customer services dept and card services,both were adamant the call had not originated from them. They had both heard of this before and just said !"hang up" which I had already done anyway.

LTSB staff wont know if it comes from them or not. The main reason is that it comes from LTSB Card Services and not LTSB Bank plc.

Their response is wrong and inaccurate and typical of so many call centres nowadays.

In this day and age where there are so many scams involving the telephone and internet, why would the bank use an automated message to verify card transactions?

Because the consumer isnt willing to pay for to get human callers.

poet123

dunstonh wrote: »

LTSB staff wont know if it comes from them or not. The main reason is that it comes from LTSB Card Services and not LTSB Bank plc.

Their response is wrong and inaccurate and typical of so many call centres nowadays.



Because the consumer isnt willing to pay for to get human callers.

I already stated that I called BOTH departments,and CARD SERVICES were adamant it had not come from them. I have received no further communication from them on this issue so it would appear it WAS an unauthorised call. I am sure call centres do give out incorrect information but as a customer you do not have much option but to believe them ,however I AWAYS get a contact name and make a note of the date and time of any conversation in case of a query.

I am not sure why you would be so adamant that despite assurances to the contrary, the calls are originating from LTSB? nor what evidence you have to substantiate your theory?