Sky increasing Broadband price from £25 to £27.50 for 80 Megs - worth switching to Virgin or other? 20 March 2022 at 10:32AM edited 20 March 2022 at 4:21PM in Broadband & internet access 19 replies 545 views

makara

Update -

Sky have (surprise surprise) sent me an E-mail, asking me to stay on the same Superfast broadband - for just £22 per month (although there is a note "prices may change")

- which is cheaper than both my current £25 / and the change to £27.50 from April 1st

Rather than just click on the button to stay - I am going to call them, and tell them how little I would be paying "NOW" (with the £100 cashback) - effectively only £11.66 per month for the same Superfast speed.

That said - unlike Sky the reviews of NOW's broadband seem quite poor - even though it's the same product / and the router is the same (re-badged Sky router)

makara

flaneurs_lobster said:

Unless you have an actual requirement for greater speed then the existing deal from SKY, even after the increase, sounds like a pretty good one. And their speed guarantees are being honoured - result.

Leave it alone is my opinion.

See latest post - Sky are offering me a £22 price IF I cancel my move to "NOW"

flaneurs_lobster

makara said:

flaneurs_lobster said:

Unless you have an actual requirement for greater speed then the existing deal from SKY, even after the increase, sounds like a pretty good one. And their speed guarantees are being honoured - result.

Leave it alone is my opinion.

See latest post - Sky are offering me a £22 price IF I cancel my move to "NOW"

That's a win then, just check when the next price hike is.

makara

Just spoke to a Lucy at Sky - she said the £22 would rise after April 1st, but as I recently became a Diamond member (as of March 16th) she would put a note on the system that if I either cancel my move to NOW (or move to NOW, and then leave them during their cooling off period to come back to Sky) the £22 would stand, although I would have to re-enter a new 18 month contract.

I am going to let the migration to NOW happen - then see how their service is.  It it's rubbish, I'll move back to Sky for £22

(although I would not be surprised if I get further communication from Sky before the cut-over to NOW, offering an even better deal...)

ImDoingItForMe

I done the samething about cancelling and they offered me a better deal. I was at work when I spoke to sky and said I'd call back the next day to sort it out etc.
When I did call back the next day the person I spoke to then said the person I spoke to yesterday shouldn't of said what he did and the offer I had been given was wrong and there was no way they'd honour it. I even had the guys name and it was all written down too.
Just letting you know, it might not happen to you but it did to me.
Ive cancelled Everything with sky and I'm going elsewhere.

makara

When that happened to me a couple of years back (a guy in sky's win back team said I could leave sky TV 4 months early without penalty, but the lady in sky TV team then said no I couldn't) - I told her to tell her manager to listen to the recording of my voice call with the win back guy on x date at y time

- she came back and without admitting they had indeed listened to what the other guy had said to me via the recorded call she said I could leave without penalty. 

They pull these stunts, and then it backfires on them.  I suspect these companies record calls to protect themselves, but sometimes it ends up hurting them instead 

makara

ImDoingItForMe said:

I done the samething about cancelling and they offered me a better deal. I was at work when I spoke to sky and said I'd call back the next day to sort it out etc.
When I did call back the next day the person I spoke to then said the person I spoke to yesterday shouldn't of said what he did and the offer I had been given was wrong and there was no way they'd honour it. I even had the guys name and it was all written down too.
Just letting you know, it might not happen to you but it did to me.
Ive cancelled Everything with sky and I'm going elsewhere.

Looks like Sky just pulled the same stunt on me.  After the E-mail for £22 / and speaking to Lucy 3 days ago, who said she will ensure the £22 doesn't go up after April 1st - I got a text today asking me to phone them to get an offer to stay.  Did that, and the guy I spoke to not only said he can't make it lower than £22 - but that he had never heard of anyone being given a price freeze after April 1st just because they had become a diamond member, and if I did stay my "new discount" of £22 would from April 1st become £24.50

I told him I would be leaving, and he said OK.

Not very professional of Sky to have promises made by one person overturned by the next person 

ImDoingItForMe

Hi.  I just think they'll say anything to get you to stay even if it's either a lie or wrong information.
I've gone for virgin 100mg broadband at £22.95 per month for 18 months with a £100 bill discount, which works out at £17.40 per month for 18 months. I don't want a TV package at all. 
Although ive heard a lot of bad feedback a out virgin.
My opinion they're all as bad as eachother.

makara

I agree.  I believe in the mega broadband thread on MSE someone once wrote they think these BB companies act like a "Gentleman's cartel" - ensuring no one company undercuts others by too much.

I did look at the Virgin deal you mention - although I wasn't aware of the £100 discount - I assume that is given by Virgin - rather than a cashback site?

As for why I didn't go with Virgin - I know they have terrible customer service if you need their help with anything - and while the BB itself is amazing speed-wise - IF anything goes wrong, it can be a nightmare waiting for them to fixing it.

All that said - I have read terrible reviews of "NOW" when compared to SKY - even though Sky owns Now...so presumably they would have the same Exchange infrastructure...