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Sky increasing Broadband price from £25 to £27.50 for 80 Megs - worth switching to Virgin or other?
edited 20 March 2022 at 4:21PM in Broadband & internet access
19 replies 545 views
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Sky have (surprise surprise) sent me an E-mail, asking me to stay on the same Superfast broadband - for just £22 per month (although there is a note "prices may change")
- which is cheaper than both my current £25 / and the change to £27.50 from April 1st
Rather than just click on the button to stay - I am going to call them, and tell them how little I would be paying "NOW" (with the £100 cashback) - effectively only £11.66 per month for the same Superfast speed.
That said - unlike Sky the reviews of NOW's broadband seem quite poor - even though it's the same product / and the router is the same (re-badged Sky router)
See latest post - Sky are offering me a £22 price IF I cancel my move to "NOW"
I am going to let the migration to NOW happen - then see how their service is. It it's rubbish, I'll move back to Sky for £22
(although I would not be surprised if I get further communication from Sky before the cut-over to NOW, offering an even better deal...)
When I did call back the next day the person I spoke to then said the person I spoke to yesterday shouldn't of said what he did and the offer I had been given was wrong and there was no way they'd honour it. I even had the guys name and it was all written down too.
Just letting you know, it might not happen to you but it did to me.
Ive cancelled Everything with sky and I'm going elsewhere.
- she came back and without admitting they had indeed listened to what the other guy had said to me via the recorded call she said I could leave without penalty.
They pull these stunts, and then it backfires on them. I suspect these companies record calls to protect themselves, but sometimes it ends up hurting them instead
I told him I would be leaving, and he said OK.
Not very professional of Sky to have promises made by one person overturned by the next person
I've gone for virgin 100mg broadband at £22.95 per month for 18 months with a £100 bill discount, which works out at £17.40 per month for 18 months. I don't want a TV package at all.
Although ive heard a lot of bad feedback a out virgin.
My opinion they're all as bad as eachother.
I did look at the Virgin deal you mention - although I wasn't aware of the £100 discount - I assume that is given by Virgin - rather than a cashback site?
As for why I didn't go with Virgin - I know they have terrible customer service if you need their help with anything - and while the BB itself is amazing speed-wise - IF anything goes wrong, it can be a nightmare waiting for them to fixing it.
All that said - I have read terrible reviews of "NOW" when compared to SKY - even though Sky owns Now...so presumably they would have the same Exchange infrastructure...