I purchased a smart watch for my partner on go groupie and the pedometer and other functions did not work correctly.
I reported the fault after 30 days due it being a gift.
The answer from the supplier was that it was outside of 30 days and they refused to do anything.
I asked them to prove it was not faulty and I could prove it was faulty.
They simply refused to do anything.I went through the gogroupie customer service and same answer from supplier.Supplier is ‘bag a bargain’
Beware if you purchase from them.
What can I do next?


  • edited 16 March 2022 at 11:07AM
    BelenusBelenus Forumite
    2.4K Posts
    Eighth Anniversary 1,000 Posts Name Dropper
    edited 16 March 2022 at 11:07AM
    How much did you pay and how did that price compare to the prices elsewhere?

    You could keep badgering them and threaten legal action but is that worth it.

    I'd never heard of gogroopie so I googled them. My first impression on looking at their web site and reading reviews was 'don't touch them with a barge pole.' You might get a genuine bargain but you are just as likely to lose out as you have unfortunately discovered.

    Good luck.
    A man walked into a car showroom.
    He said to the salesman, “My wife would like to talk to you about the Volkswagen Golf in the showroom window.”
    Salesman said, “We haven't got a Volkswagen Golf in the showroom window.”
    The man replied, “You have now mate".
  • soolinsoolin Forumite, Ambassador
    70.5K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You do as always have legal means open to you, if you wander over to the consumer rights board,  details of consumer rights are on there.
    ’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]
    All views are my own and not the official line of MoneySavingExpert.
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