Buying on gogroupie
fullagar1
Forumite 3 Posts
I purchased a smart watch for my partner on go groupie and the pedometer and other functions did not work correctly.
I reported the fault after 30 days due it being a gift.
The answer from the supplier was that it was outside of 30 days and they refused to do anything.
I asked them to prove it was not faulty and I could prove it was faulty.
They simply refused to do anything.I went through the gogroupie customer service and same answer from supplier.Supplier is ‘bag a bargain’
Beware if you purchase from them.
What can I do next?
I reported the fault after 30 days due it being a gift.
The answer from the supplier was that it was outside of 30 days and they refused to do anything.
I asked them to prove it was not faulty and I could prove it was faulty.
They simply refused to do anything.I went through the gogroupie customer service and same answer from supplier.Supplier is ‘bag a bargain’
Beware if you purchase from them.
What can I do next?
0
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Replies
You could keep badgering them and threaten legal action but is that worth it.
I'd never heard of gogroopie so I googled them. My first impression on looking at their web site and reading reviews was 'don't touch them with a barge pole.' You might get a genuine bargain but you are just as likely to lose out as you have unfortunately discovered.
Good luck.
He said to the salesman, “My wife would like to talk to you about the Volkswagen Golf in the showroom window.”
Salesman said, “We haven't got a Volkswagen Golf in the showroom window.”
The man replied, “You have now mate".
All views are my own and not the official line of MoneySavingExpert.