HRH prog won't refund

gmakes3

Booked a music festival with accommodation for March 2022. The event has been postponed until November 2023. Their terms and conditions state no refund only a credit note. Is this legal

y binding as it's over 18 months until the next event.

BungleBubble

I am in the same situation. It seems illegal, but I am not sure. One thing is for certain, I am not going to another of their events.
DO NOT SUPPORT HRH whilst they use unethical business practices.

gmakes3

I asked Citizens advice and because it's in the T&C's you can't get a refund. It seems wrong to move an event 18 months and different dates and not offer refunds. We've also had the Leeds HRH cancelled and moved to Sheffield and still no refunds. I will never book with them again.

onashoestring

Although it is stated in the T& Cs the terms of the contract still have to be fair .  When an event organiser makes a major change  - such as moving the event from one city to a different one - they should offer customers the choice of a refund or credit note .

Make a formal complaint to HRH stating that you want a refund not a credit note.

If after having received your written complaint they still refuse to give you a refund , you maybe able to try a chargeback or section 75 with your bank  ( if you paid by credit or debit card ) including a copy of your formal complaint . 

Rambo12

Exactly the same happended to me- I searched Facebook and there is a group dedicated to this. Seems many people have been scammed by them. 

sheramber

Rambo12 said:

Exactly the same happended to me- I searched Facebook and there is a group dedicated to this. Seems many people have been scammed by them. 

this thread is dated Oct 2022 and the OP has not logged on since then

Fuzzykitten

How are they getting away with it!!!

Obviously taking money from many people (I estimate between £100 and £500 per booking. They change the date of the concerts to suit their own needs then refuse a cash refund if you can no longer attend.

This appears to be against Consumer Act which states option of a refund must be given but this canny lot  are a UK group, running UK concerts BUT with a change of Company every few years (their Billericay address is the home of all their iterations) and claiming they are based in Spain/Ibiza/ British Virgin Islands.

Terms and Conditions basically say that they feel they can sell you a ticket and then rescheduled the concert to be any place with any band  at any time and you still have no refund claim.

I've tried Trading Standards - not interested; Police - not interested ; Local Great Yarmouth council - not interested ; Parkdean Caravan Parks (who they hire the space to ) - no reply; MPs in charge of Consumer Affairs - Not interested .

This company are getting bolder and bolder and have already scammed lots of people (they being complained about  all over the internet). Can someone  stand up for our rights!!

Currently I have a County Court small claims against them as Space Trips (Essex) which is in the process of being disbanded whilst HRH experiences rises in its place - same address , same people [and Chic festivals it's last incarnation did this as well - "Frocester" is home to multiple firms].

I assume that, even should I win my case they will claim that the old company has no seizable assets at its address and I won't be able to seize goods from the venue?

sheramber

Fuzzykitten said:

How are they getting away with it!!!

Obviously taking money from many people (I estimate between £100 and £500 per booking. They change the date of the concerts to suit their own needs then refuse a cash refund if you can no longer attend.

This appears to be against Consumer Act which states option of a refund must be given but this canny lot  are a UK group, running UK concerts BUT with a change of Company every few years (their Billericay address is the home of all their iterations) and claiming they are based in Spain/Ibiza/ British Virgin Islands.

Terms and Conditions basically say that they feel they can sell you a ticket and then rescheduled the concert to be any place with any band  at any time and you still have no refund claim.

I've tried Trading Standards - not interested; Police - not interested ; Local Great Yarmouth council - not interested ; Parkdean Caravan Parks (who they hire the space to ) - no reply; MPs in charge of Consumer Affairs - Not interested .

This company are getting bolder and bolder and have already scammed lots of people (they being complained about  all over the internet). Can someone  stand up for our rights!!

Currently I have a County Court small claims against them as Space Trips (Essex) which is in the process of being disbanded whilst HRH experiences rises in its place - same address , same people [and Chic festivals it's last incarnation did this as well - "Frocester" is home to multiple firms].

I assume that, even should I win my case they will claim that the old company has no seizable assets at its address and I won't be able to seize goods from the venue?

Another new poster resurrecting an old  post originally from 2022.

if you want an answer to your post then I suggest you create a new post with all the relevant information.