Heathrow Airport PCN

Fruitcake

Lucy, you need to start your own thread where you will get all the help you need, once you have read the sticky Announcement for NEWBIES that will answer most of your questions.

The most important thing to note is the The Driver must sit on their hands in the corner and say and do absolutely nothing.

The Keeper should appeal as per the NEWBIES, nobody else. The Driver must NOT be identified. Do not even mention who was driving on this forum. It's The Driver. The Keeper, or The Hirer/Lessee, not me myself or I.

If you are not the keeper, then the registered keeper should name the hirer/lessee or day to day keeper using the tear off portion on the bottom of the NTK. They cannot name the driver unless they witnessed the alleged event in person. Anything else is hearsay. 

Coupon-mad

Lucy300 said:

Hi

I wonder if anyone could help. I had a meet and greet service who \i was due to meet in the short stay car park at T3. At the last minute they told me to go to the drop off and I didn't even see the signs. I got stung with  PCN and the meet and greet service are saying it's my problem (pretty rudely tbh). So I wrote to APCOA and got this back:
Hello, 


Thank you for your email. 


Whilst we appreciate you might not have been driving your vehicle at the time of the visit into the drop off zone, the registered keeper remains liable for any Parking Charge Notices (PCNs) unless there is a valid hire agreement in place. However, if you could provide us with the full name and address of the driver using the procedure below, we can resubmit the notice to them instead. 


To submit an appeal for a Parking Charge Notice, please visit (bla bla bla, not allowed to post the link on this chat!)


Once logged in with your PCN reference number and Vehicle Registration Number (VRN), select “Appeal” at the bottom of the page. From here, you can choose the reason for your challenge.  


Select “I was not the Registered Keeper/Driver at the time of the contravention.”  


You are then presented with a list of options. Next to the option stating, “I was not the driver at the time of alleged contravention,” you have the option to enter the details of the driver in charge of the vehicle. 


If you have any further queries, please do not hesitate to contact us. 


Kind regards, 


APCOA Service Desk

Can I challenge this? It says they're part of BPA at the bottom of the initial PCN so not sure I can. Any advice would be great. Thanks a lot.

You couldn't ask for an easier one to appeal and win, as long as you DON'T identify the driver!

So easy.  You won't pay a penny.

I know this isn't your thread, so it meeds to be left for the OP to continue their case (not yours, not here) but this lie needs reporting to the BPA in a  complaint to Sara Roberts, Head of AOS:

Whilst we appreciate you might not have been driving your vehicle at the time of the visit into the drop off zone, the registered keeper remains liable for any Parking Charge Notices (PCNs) unless there is a valid hire agreement in place.

APCOA are lying about keeper liability in a non-POFA case.  A breach of the Code of Practice.

Ridafa

Just heard back from popla today and my appeal was withdrawn and cancelled due to good will. Thanks for all your help with this. 

Coupon-mad

Easy when you know how. Well done.

Nothing to do with goodwill; if's to save a POPLA fee because they couldn't win!

Ridafa

Coupon-mad said:

Easy when you know how. Well done.

Nothing to do with goodwill; if's to save a POPLA fee because they couldn't win!

That's what I thought