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So Energy - not so smart meters
We joined So Energy having been promised a smart meter. It took months to be able to even get an appointment in my area (despite being emailed constantly by So Energy asking me to arrange one). The meter was finally installed in August 2021 but has not submitted a single reading to So Energy despite apparently working fine. My manual meter readings have been ignored so we're now building up a big credit by continuing our monthly payments. It is almost impossible to get a response from customer services. Our fixed deal ends this month and the So Flex tariff I have been offered seems to be more expensive than the price cap (is that even possible?) but it's hard to do a proper comparison without any bills to accurately work out our usage! Given our poor experience of So Energy, is it worth just switching based on the variable rate if we can find a better one?
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RuthieW said:We joined So Energy having been promised a smart meter. It took months to be able to even get an appointment in my area (despite being emailed constantly by So Energy asking me to arrange one). The meter was finally installed in August 2021 but has not submitted a single reading to So Energy despite apparently working fine.RuthieW said:My manual meter readings have been ignored so we're now building up a big credit by continuing our monthly payments. It is almost impossible to get a response from customer services.RuthieW said:Our fixed deal ends this monthRuthieW said:the So Flex tariff I have been offered seems to be more expensive than the price cap (is that even possible?)RuthieW said:but it's hard to do a proper comparison without any bills to accurately work out our usage!RuthieW said:Given our poor experience of So Energy, is it worth just switching based on the variable rate if we can find a better one?1
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So Flex is the variable by the look of it - this link should let you find the capped rates for your region - does it tie up with what they're telling you? https://www.so.energy/so-out-of-contract-tariff/🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00
Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1 -
................so we're now building up a big credit by continuing our monthly payments. It is almost impossible to get a response from customer services. ........
Don't waste your time with ||Customer Services - send.a letter headed COMPLAINT by snail mailNever pay on an estimated bill. Always read and understand your bill1 -
RuthieW said:We joined So Energy having been promised a smart meter. It took months to be able to even get an appointment in my area (despite being emailed constantly by So Energy asking me to arrange one). The meter was finally installed in August 2021 but has not submitted a single reading to So Energy despite apparently working fine. My manual meter readings have been ignored so we're now building up a big credit by continuing our monthly payments. It is almost impossible to get a response from customer services. Our fixed deal ends this month and the So Flex tariff I have been offered seems to be more expensive than the price cap (is that even possible?) but it's hard to do a proper comparison without any bills to accurately work out our usage! Given our poor experience of So Energy, is it worth just switching based on the variable rate if we can find a better one?1
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@MattMattMattUK thanks for taking so much time to look at this. I had no idea the commissioning could take so long and thought that once our internal monitor was working it must all be set up! When I submit a reading, I can see that it is there but there have been no statements produced since July, so it looks as though we are continuing our monthly payments but not using any energy. I'm concerned we'll be hit by a massive bill once they finally sort it out. I will try and work out the usage myself and will take the pictures as you suggest, and in the meantime will sit tight and hope the energy situation generally improves...0
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@[Deleted User] thank you this is really helpful, I haven't heard of Bright before but have just downloaded the app so will see how I get on!0
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EssexHebridean said:So Flex is the variable by the look of it - this link should let you find the capped rates for your region - does it tie up with what they're telling you?0
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SO Energy and their Smart meters! You are correct they are so not smart! They asked us for photographic proof (with date stamps) to confirm usage when we sold a property and then when the figures for gas supply did not make sense they tried to tell us it was for the gas still in the pipes! I have raised a complaint and got nowhere! I would look for another supplier. Like you, we had costs added for fuel when the house was empty, and everything was turned off! Shocking service and customer 'support', and they have not answered me yet as to why we need to supply photos with smart meters installed!0
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