Salsa class booked without permission - what are our rights?

lisyloo

Andrew - do you have a free legal helpline with your home insurance where you can speak to a professional solicitor for free?

its worth a few minutes checkin

TELLIT01

The whole process seems extremely odd.  If she was just enquiring about availability of sessions, why had she made any payment up-front.

AndrewDE

Thank you everyone for your feedback so far. 

This is how the enquiry was worded, this is the email, sent on a Monday, that led them to book her in for the following Saturday:

Hi,

I haven’t had a response about booking this lesson.

Please can you let me know the Saturday availability.

Many thanks

user1977

AndrewDE said:

This is how the enquiry was worded, this is the email, sent on a Monday, that led them to book her in for the following Saturday:

Hi,

I haven’t had a response about booking this lesson.

Please can you let me know the Saturday availability.

Many thanks

And what was the previous communication from her?

Manxman_in_exile

And how was their reply worded?

Manxman_in_exile

TELLIT01 said:

The whole process seems extremely odd.  If she was just enquiring about availability of sessions, why had she made any payment up-front.

That's not what the OP has said is it?

I read it that the OP and his wife had already agreed to pay for a course of Salsa lessons and had paid a deposit up front.  (I presume the provider required this).  All she was trying to do now was to check the availability of sessions so she could arrange a booking.

Although looking at what the OP has now posted, his wife could perhaps have worded the enquiry a little more clearly - and as @user1977 has pointed out, it would be good to know what the earlier communication was that she was awaiting a response on.

And as I've pointed out - it would be good to know what the eventual reply was... 

AndrewDE

user1977 said:

AndrewDE said:

This is how the enquiry was worded, this is the email, sent on a Monday, that led them to book her in for the following Saturday:

Hi,

I haven’t had a response about booking this lesson.

Please can you let me know the Saturday availability.

Many thanks

And what was the previous communication from her?

Thank you,

I’ve just booked, please could I arrange the two hour lesson for a Saturday with (redacted)?

Many thanks



(I think the online portal wasn't allowing her to select a time or day so she booked without one then emailed to arrange the specifics)

AndrewDE

Manxman_in_exile said:

And how was their reply worded?

There was no reply from them, just the (what we now know to be an unmonitored automated) email confirming the booking. 

Manxman_in_exile

user1977 said:

AndrewDE said:

This is how the enquiry was worded, this is the email, sent on a Monday, that led them to book her in for the following Saturday:

Hi,

I haven’t had a response about booking this lesson.

Please can you let me know the Saturday availability.

Many thanks

And what was the previous communication from her?

Quite.  I sometimes marvel at the ability of posters to fail to provide obviously relevant information...

AndrewDE

Manxman_in_exile said:

TELLIT01 said:

The whole process seems extremely odd.  If she was just enquiring about availability of sessions, why had she made any payment up-front.

That's not what the OP has said is it?

I read it that the OP and his wife had already agreed to pay for a course of Salsa lessons and had paid a deposit up front.  (I presume the provider required this).  All she was trying to do now was to check the availability of sessions so she could arrange a booking.

Although looking at what the OP has now posted, his wife could perhaps have worded the enquiry a little more clearly - and as @user1977 has pointed out, it would be good to know what the earlier communication was that she was awaiting a response on.

And as I've pointed out - it would be good to know what the eventual reply was... 

Not a course, a single session