Lidl prices displayed not matching charge at till

English_Electric

At Bangor (Gwynedd) Lidl a few months ago I was charged 59p for Lidl bacon rashers (snack item) which were priced at 55p on the shelf. I raised this with the cashier and was refunded in cash have started taking note of what I am being charged. When the same thing happened again on my next shop I started paying more attention to what I was being charged for items at the till .and I was consistently being overcharged at the till for one or two things in my basket compare to the shelf displayed price. I became known to a couple of the cashiers for picking up on these overchargings and they also assured me it would be dealt with. It has not been so today when it happened again with a bag of prawns I decided I would make others aware in case this is happening in other Lidls. I will now seek refunds via credit card (as I pay) and post the receipt evidence on here. After gathering enough evidence to show widespread overcharging I will contact head office.

Farway

To be fair I've found this in almost every food retailer at times which is why I and many others alwyas check till receipts before leaving the shop

Once upon a time in a land far far way Asda gave full refund plus two quid loaded onto one of their cards, no longer done but it was a steady shopping bonus for many

Morrison's was renown for having shelf labels mixed up and confusing, maybe still is but I no longer shop there so don't know now

I don't think incorrect pricing is policy, just sloppiness and poor service

fatbelly

I think Lidl is better than most but always check the receipt anyway.

On the rare occasion that there's an error I notice that Lidl seem happy to refund in cash even if you've paid by card

English_Electric

Farway said:

To be fair I've found this in almost every food retailer at times which is why I and many others alwyas check till receipts before leaving the shop

It happens almost every time I shop at Lidl. I also use the Asda in Bangor and it has not happened at all there. Even after making staff aware it keeps happening. It seems to occur on items that go up  price but the old prices are displayed. I have a small shop and I know the price of each item which is why I am able to cross check the receipt. Many with a larger shop will not remember the displayed price of every item and will therefore not know they have been overcharged. 
 Anyone shopping at Bangor Lidl should be vigilant on prices, especially with a big shop.
 

Brie

Yes I was behind a chap in Lidl before Christmas when he was buying a couple of bags of sprouts and the till showed them being priced at £19.99 each!   Obviously an error!!  And dealt with by the cashier with good humour which is always nice.

Unlike at the local mega Tescos where once when we were buying a lasagne and the price came up as double what the ticket said it would be.  Everyone started to imply we were trying it on and had swapped the tickets to get a bargain.  Have had similar treatment with Sainsburys a few times.

S_uk

I agree OP. I have all the main supermarkets by me, and although I like Lidl, I have found that - at least in my local store - they are the worst for incorrect shelf labelling. You would hope that all store managers right now would want to have a very tight grip on correct price labels given how many price rises there have been. Three examples over the last 6 months or so where I've been charged more than the label are: sardines in tomato sauce, cheese thin crackers and peanut chocolate bars. There were other examples too but I can't remember what they were now, I just remember querying it at the till. A separate problem is where they've put the label for a very similar, but different product next to another product. That problem isn't as bad as I scrutinise every label to check it matches and not assume it's correct.

jackrabbit123

Once upon a time in a land far far way Asda gave full refund plus two quid loaded onto one of their cards, no longer done but it was a steady shopping bonus for many

I must of dropped lucky last week Farway , I brought some yogurts and I was overcharged in A*da , I didn't realize this until I looked at my receipt when I got home, so I took a picture of the yogurts and I took the receipt back and sure enough the lady kindly gave me £2 on a gift card and the money back, I think she was the Manageress so maybe it depends on who you get? 

Farway

jackrabbit123 said:

Once upon a time in a land far far way Asda gave full refund plus two quid loaded onto one of their cards, no longer done but it was a steady shopping bonus for many

I must of dropped lucky last week Farway , I brought some yogurts and I was overcharged in A*da , I didn't realize this until I looked at my receipt when I got home, so I took a picture of the yogurts and I took the receipt back and sure enough the lady kindly gave me £2 on a gift card and the money back, I think she was the Manageress so maybe it depends on who you get? 

Oooh, never knew it still worked, even long ago it sometimes required a gentle reminder to CS person of the promise. It was hidden in the T & Cs way back not sure if it's still there

MrsStepford

I thought this kind of thing was illegal ?

The way prices are rising, maybe shelf label should be digital. 

In French supermarkets, I have seen barcode checkers. You wave the barcode under the scanner and it gives you the till price. 

General_Grant

MrsStepford said:

I thought this kind of thing was illegal ?

The way prices are rising, maybe shelf label should be digital. 

In French supermarkets, I have seen barcode checkers. You wave the barcode under the scanner and it gives you the till price. 

Not illegal as such.
But Trading Standards people might be interested about misleading representation.

I think Tescos had barcode checkers at one time.

pumpkin89

General_Grant said:

MrsStepford said:

I thought this kind of thing was illegal ?

The way prices are rising, maybe shelf label should be digital. 

In French supermarkets, I have seen barcode checkers. You wave the barcode under the scanner and it gives you the till price. 

Not illegal as such.
But Trading Standards people might be interested about misleading representation.

I think Tescos had barcode checkers at one time.

It is illegal under the Consumer Protection from Unfair Trading Regulations 2008 and the Price Marking Order 2004.  That doesn't mean you have a right to buy the product at the price advertised, but it does mean the shop has committed an offence and can be fined.

In France the penalties for displaying incorrect prices are far higher, so the high cost of digital shelf labels (and providing confirmation of the price through barcode checkers) make good business sense.  In the UK, the penalties are much lower, so it is usually cheaper for retailers to pay the occasional fine rather than investing in systems.