Are EDF Scamming people who switch

PaulDesmond

I used to be with Utility Point and was supposed to move to EDF. I took the SMART move to jump to a cheep provider Sainsburys. If I had followed Martin Lewis’s advice and do nothing, it would have cast me another £800 a year in energy. My way it only increased £30 however...

I have received emails from EDF telling customers who moved to another 18th September 2021 That I would be billed by UP for my final usage with them AND billed on behalf of EDF for the period up to my new supplier. I did get this bill and the EDF part with it.

I have tried to contact EDF but as I do not have an account with them, they refuse to talk to me. I emailed a complaint to EDF. I got a reply stating

You have switched your supply to a different supplier and we do not have any records of your energy account from Utility Point yet. This email is dated 26th Feb 2022. They are taking the !!!!!! now. Five months after UP went bust they are still waiting for UP to contact them. Is this a SCAM? By getting UP to do their work for them, they avoid giving me an account number and can now claim  don’t exist.

They claim I am protected by OfGem. But OfGam doesn’t work like the travel industry ABTA. They are subsidised by the companies who put money into a piggy bank for these occasions. OfGem can’t force EDF to pay someone they claim doesn’t exist.

 

MattMattMattUK

PaulDesmond said:

I used to be with Utility Point and was supposed to move to EDF. I took the SMART move to jump to a cheep provider Sainsburys. If I had followed Martin Lewis’s advice and do nothing, it would have cast me another £800 a year in energy. My way it only increased £30 however...

I have received emails from EDF telling customers who moved to another 18th September 2021 That I would be billed by UP for my final usage with them AND billed on behalf of EDF for the period up to my new supplier. I did get this bill and the EDF part with it.

I have tried to contact EDF but as I do not have an account with them, they refuse to talk to me. I emailed a complaint to EDF. I got a reply stating

You have switched your supply to a different supplier and we do not have any records of your energy account from Utility Point yet. This email is dated 26th Feb 2022. They are taking the !!!!!! now. Five months after UP went bust they are still waiting for UP to contact them. Is this a SCAM? By getting UP to do their work for them, they avoid giving me an account number and can now claim  don’t exist.

They claim I am protected by OfGem. But OfGam doesn’t work like the travel industry ABTA. They are subsidised by the companies who put money into a piggy bank for these occasions. OfGem can’t force EDF to pay someone they claim doesn’t exist.

No it is not a scam.

You will be billed for the usage you had whilst you were with them, winding up company takes a lot of time, especially transferring those customers under the SoLR process. You are protected by Ofgem, you will get any credit you are owed or billed for any usage you owe, it will take time.

EssexHebridean

Have you logged in through the UP portal to see whether in fact your final bill has been raised by them? If you search on here you’ll find the link in a recent thread. 

t0rt0ise

As the previous writer says, the final bills are in your UP account and can be downloaded from there. I too left EDF and my total bill is there. I'm now waiting for a refund of the remaining credit, no sign of that yet.

Ultrasonic

PaulDesmond said:
I have received emails from EDF telling customers who moved to another 18th September 2021 That I would be billed by UP for my final usage with them AND billed on behalf of EDF for the period up to my new supplier. I did get this bill and the EDF part with it.

Do you find this unreasonable somehow? It makes complete sense to me - you're only being billed once for each bit of energy that you've used (and the standing charges for the corresponding periods). Not sure what sort of 'scam' you think is going on here...

PaulDesmond

EssexHebridean said:

Have you logged in through the UP portal to see whether in fact your final bill has been raised by them? If you search on here you’ll find the link in a recent thread. 

Yeas. I have had my final bill including the ED portion. I haver had this ages and sent it to EDF as part of my complaint. They claim "They are still weaiting for UP to contact them".

PaulDesmond

Ultrasonic said:

PaulDesmond said:
I have received emails from EDF telling customers who moved to another 18th September 2021 That I would be billed by UP for my final usage with them AND billed on behalf of EDF for the period up to my new supplier. I did get this bill and the EDF part with it.

Do you find this unreasonable somehow? It makes complete sense to me - you're only being billed once for each bit of energy that you've used (and the standing charges for the corresponding periods). Not sure what sort of 'scam' you think is going on here...

Yes. They tell me they are still waiting for UP to contact them. That is unreasonable unless you think not.

MattMattMattUK

PaulDesmond said:

Ultrasonic said:

PaulDesmond said:
I have received emails from EDF telling customers who moved to another 18th September 2021 That I would be billed by UP for my final usage with them AND billed on behalf of EDF for the period up to my new supplier. I did get this bill and the EDF part with it.

Do you find this unreasonable somehow? It makes complete sense to me - you're only being billed once for each bit of energy that you've used (and the standing charges for the corresponding periods). Not sure what sort of 'scam' you think is going on here...

Yes. They tell me they are still waiting for UP to contact them. That is unreasonable unless you think not.

How is it unreasonable of EDF to have not received the final bill from the administrators of UP?

PaulDesmond

You are not reading what I write before you post. Please read properly. I have not said that I am going to be billed twice. I have never mentioned anything like this. You ask why I think it is unreasonable. So I shall say this one more time in ENGLISH.

I have been billed by UP, I have received and downloaded my final statement, my statement includes EDF. UP have passed all this on, UP are closed for business, The liquidator has completed his work.

IT IS OVER.

EDF say they are still waiting for UP. That is unreasonable. My final statement shows credit of £97.34

This is plain English. No mention of being billed twice. No mention of being incorrectly billed.

EDF Deny any knowledge of me. Simple plain english.

MWT

PaulDesmond said:

I have been billed by UP, I have received and downloaded my final statement, my statement includes EDF. UP have passed all this on, UP are closed for business, The liquidator has completed his work.

IT IS OVER.

A few corrections...

UP are in administration, not liquidation.

The administrators have not yet completed their work.

You have no way of knowing what UP have or have not passed to EDF as the administration process is still going on...

Those who switch away from the SoLR are going to be at the back of the queue for their credits/bills, and those who switch before even getting an account with the SoLR tend to be at the very back of that queue, so yes, you may still have to wait a while yet...

Ultrasonic

PaulDesmond said:

Ultrasonic said:

PaulDesmond said:
I have received emails from EDF telling customers who moved to another 18th September 2021 That I would be billed by UP for my final usage with them AND billed on behalf of EDF for the period up to my new supplier. I did get this bill and the EDF part with it.

Do you find this unreasonable somehow? It makes complete sense to me - you're only being billed once for each bit of energy that you've used (and the standing charges for the corresponding periods). Not sure what sort of 'scam' you think is going on here...

Yes. They tell me they are still waiting for UP to contact them. That is unreasonable unless you think not.

So your only complaint is that it is taking too long for you to be billed? Hardly a scam, and if anything to your financial benefit. Yes I can see it might be mildly annoying to still be waiting for the bill but nothing more, and not remotely in line with your inflammatory thread title.